{"id":655299,"url":"https://alion.io/job/lenskart-program-manager-vision-excellence","title":"Program Manager - Vision Excellence","company":{"id":689,"name":"Lenskart","domain":"lenskart.com","url":"https://alion.io/company/lenskart","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"A","score":95,"open_postings":65,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":166,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":39000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-24T07:36:28Z","employer_posted_date":"2026-04-24","last_verified_at":"2026-11-07T21:02:51Z","board_verified":true,"closed_at":null,"days_open":197,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":196},"description":"Key Responsibilities\nDesign and own the optometry excellence framework - setting standards for clinical\nprotocols, refraction quality, and patient experience across all Lenskart touchpoints.\nLead end-to-end program management for optometry training, certification, and\ncontinuous professional development initiatives at scale.\nCollaborate with academic institutions, professional bodies (COI, IOIA), and industry\nexperts to benchmark best practices.\nDrive audits, assessments, and quality reviews across stores; build data-driven\ndashboards to track optometry KPIs and clinical outcomes.\nIdentify skill gaps across the optometry workforce and design targeted upskilling\nprograms - e-learning, blended formats, and clinical workshops.\nLead a team of regional optometry trainers and clinical coordinators; coach and mentor\nfor professional growth.\nPartner with product, technology, and retail operations teams to integrate clinical\nstandards into store workflows and digital tools.\nRepresent Lenskart in external forums, conferences, and academic tie-ups to strengthen\noptometry thought leadership.\nContinuous Improvement Projects\nThe role has direct ownership of structured CI initiatives that elevate clinical quality, operational\nefficiency, and professional standards across Lenskart's optometry network.\nRefraction Accuracy Programme - Establish baseline metrics, run periodic audits,\nand lead root-cause analysis cycles to systematically improve refraction accuracy scores\nnetwork-wide.\nCompetency Certification Ladder - Design and iterate a tiered competency\nframework for optometrists, from entry-level to advanced practitioner, with structured\nassessments and recognition pathways.\nEye Exam NPS Improvement - Identify experience gaps through patient feedback\ndata, co-design SOPs with store teams, and track NPS improvement across the clinical\ntouchpoint.\nClinical SOP Review Cycle - Lead quarterly review and update cycles for all clinical\nSOPs, incorporating field learnings, technology changes, and evolving clinical evidence.\nDigital Refraction Tool Adoption - Drive adoption of autorefractors, digital\nphoropters, and tech-assisted eye exam tools, including training rollout, compliance\ntracking, and outcome measurement.\nTraining Impact Measurement - Build Kirkpatrick-aligned evaluation frameworks to\nlink learning outcomes directly to on-floor clinical performance metrics.\nRequirements\nEligibility\nB.Optom / M.Optom from a recognised university; advanced certification in clinical\noptometry or healthcare management is a plus.\nMinimum 10 years of experience in the optometry domain with demonstrable\nprogression into a senior or leadership role.\nMust have held one or more of: a management role in optometry/eyecare operations;\nAssistant Professor or above in an optometry institution; or a senior role in optometry\ntraining / L&D.\nDeep clinical grounding in refraction, contact lens practice, binocular vision, and low\nvision; familiarity with quality systems and clinical audits preferred.\nSkills & Competencies\nStrong program management skills - ability to plan, execute, and track large-scale\ninitiatives across geographies.\nExcellent communication and facilitation skills across leadership, academic, and\nstore-floor audiences.\nData fluency - ability to interpret clinical and operational metrics and translate insights\ninto action.\nExperience designing curriculum or structured learning journeys; instructional design\nknowledge is a plus.\nHands-on experience leading CI projects using Lean, PDCA, Six Sigma, or equivalent\nmethodologies.\nStrong stakeholder management and cross-functional collaboration skills.\nEntrepreneurial mindset - comfortable building processes from the ground up in a\nfast-moving environment.","description_format":"text","description_chars":3737,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Eyewear","Optometry & Optical Stores"],"lifecycle":[{"event":"open","at":"2026-09-10T20:52:35Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.805,"p_room":0.44,"age_days":196,"expected_fill_days":166,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/lenskart-program-manager-vision-excellence","json_url":"https://alion.io/job/lenskart-program-manager-vision-excellence.json","meta":{"generated_at":"2026-11-08T00:58:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2134,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689},"rest":"https://alion.io/mcp/rest/get_company?id=689"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flenskart-program-manager-vision-excellence"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flenskart-program-manager-vision-excellence"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flenskart-program-manager-vision-excellence"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lenskart-program-manager-vision-excellence\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flenskart-program-manager-vision-excellence"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":655299}},{"tool":"search_jobs","arguments":{"company":"lenskart.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":655299},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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