Руководитель управления клиентским опытом и качеством обслуживания

Lenta • Russian: C1 • Bachelor's Degree • 11 hours ago
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Salary
≈ $12k – $25k per year (Estimated)
Location
Remote/Hybrid (Saint Petersburg, Russia, 10am - 6pm)
Seniority
Architect
Employment
Full-Time
Overview
Company
Impact
Profile match

Lenta

Lenta is a Russian food retail chain headquartered in Saint Petersburg, operating hypermarkets, supermarkets and smaller-format stores across the country together with its own distribution centres, truck fleet and online delivery. Founded in 1993, it is one of the largest federal grocery retailers in Russia and is controlled by Alexey Mordashov's Severgroup, with shares traded on the Moscow Exchange. It hires store section managers, HR department heads, logistics efficiency managers, data analysts, online sales leads and training staff, alongside large numbers of truck drivers and forklift and stacker operators.
lenta.com • HQ: Saint Petersburg, Russia • 51-200 employees • Est. 1993

Центральный офис федеральной розничной сети "ЛЕНТА" в поиске Руководитель управления клиентским опытом и качеством обслуживания

Ваши задачи:
  • Написание и реализация стратегии управления клиентским опытом;
  • Лидирование курса развития клиентского опыта;
  • Лидирование команды менеджеров;
  • Выстраивание взаимодействия с форматами внутри группы.
Ждем от вас:
  • Профильное высшее образование;
  • Опыт верхнеуровневого управления клиентским опытом из "центра" в распределенной структуре бизнеса;
  • Опыт перестраивания процессов и внедрения инноваций;
  • Опыт влияния на прибыль через метрики и действия.
Мы предлагаем:
  • Работа в стабильной, развивающейся компании;
  • Официальное оформление с 1-го рабочего дня;
  • Гибридный формат работы 5/2 с 9:30 до 18:00;
  • Динамичные проекты, возможность влиять на процессы;
  • Внутрикорпоративное обучение и возможности развития;
  • ДМС, включая стоматологию.
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