{"id":3886572,"url":"https://alion.io/job/leo-account-manager","title":"Account Manager","company":{"id":4421845,"name":"Leo","domain":"poweredbyleo.com","url":"https://alion.io/company/poweredbyleo","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-06T17:07:58Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T15:56:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nAbout Caliber\nCaliber is the standard of people and property care excellence for critical and high performing facilities. As a certified B Corporation, we meet rigorous standards for social and environmental performance while delivering scalable site maintenance and infrastructure solutions tailored to what our clients need. We guarantee quality results on budget and on time-no surprises, only first-class partnership through proactive communication, top-notch professionalism, and reliable service. Caliber takes care of client sites so clients can take care of their business.\nOur mission is to deliver outstanding quality of service while acting as responsible stewards of our People, Planet, Providers and Properties. We build strong partnerships with local service providers, helping them grow and succeed through meaningful work. We serve critical and high-performing facilities across industrials, utility and telecom, retail, healthcare, commercial real estate, and industrial outdoor storage, offering services including landscaping, snow removal, construction, stormwater management, property enhancement, project management, and more.\nSummary\nThe Account Manager is responsible for the day-to-day delivery of facilities services to an assigned portfolio of client sites within a defined geographic territory. Acting as the primary relationship owner and main point of contact for assigned clients, this role coordinates cross-functional resources, drives timely issue resolution, and proactively identifies opportunities to strengthen client partnerships and expand services. This role works closely with internal and external stakeholders to address daily client challenges while identifying opportunities to improve client operations, and serves as a point of escalation and resource for Account Coordinators. The role is based at our corporate headquarters with travel to client sites as needed.\nCore Responsibilities\nServe as the primary day-to-day client contact and relationship owner for an assigned portfolio of client sites, ensuring client satisfaction through regular engagement and communication.\nSource, coordinate, and manage service providers and vendors, scheduling service appointments and overseeing performance against service expectations.\nCoordinate internal teams and cross-functional resources to ensure service delivery excellence and remove service barriers.\nEvaluate client requests for urgency, efficacy, and necessity, allocating client maintenance budgets efficiently while controlling scope creep.\nFacilitate and manage service requests from clients and vendors end-to-end, ensuring timely resolution and clear communication with client and department leadership.\nOwn issue resolution and client escalations, serving as a point of escalation and resource for Account Coordinators.\nMaintain accurate, up-to-date account, vendor, and client information in Salesforce or a comparable CRM platform, including account health, risks, and opportunities.\nConduct client check-ins and status meetings, and support the delivery of client performance reviews and Quarterly Business Reviews (QBRs).\nEnsure contract compliance and SLA attainment for assigned accounts, and identify growth opportunities within the portfolio.\nBuild and nurture relationships with the subcontractor and vendor base, proactively engaging with service providers across markets.\nAct as a client advocate, partnering cross-functionally with internal departments to ensure client needs are understood and satisfied, and support vendor onboarding and compliance with company standards.\nEnsure confidentiality and accuracy of internal and external data; perform ad hoc projects and other duties as assigned.\nRequired Competencies\nExcellent verbal, written, and time-management skills.\nStrong customer relationship management skills with a consultative approach to account management.\nAbility to work effectively in collaboration across all departments.\nMust be productive in a deadline-driven work environment.\nProven ability to adapt and be flexible to change.\nExcellent critical thinking and problem-solving skills.\nAbility to manage multiple priorities and stakeholders simultaneously.\nHands-on knowledge of MS Word, Outlook, and Excel.\nEducation & Experience\nRequired:\nHigh School Diploma or equivalent required; Bachelor's degree preferred.\n1-3 years of account management, customer service, or related experience.\nPreferred:\nExperience in facilities management, vendor management, or related field.\nExperience with Salesforce or a comparable CRM platform.\nStrong ability to build and maintain professional relationships across internal and external stakeholders.\nWork Environment/Physical & Visual Demands\nThis position works a consistent schedule Monday to Friday, typically within standard office hours; overtime may be necessary or required. \nThis position requires extensive contact with people, and local travel of up to 25% may be required. \nPhysical Demands: Speaking, Listening, Writing, Sitting, Keystroke, Crouching, Kneeling, Reaching, Standing, Walking, Pushing, Pulling, Finger movement, Grasping, Repetitive Motion, and Sedentary/ Light work, requiring lifting up to 10lbs. \nVisual Demands: Visual acuity to perform activities such as viewing a computer terminal and reading. \nEnvironmental Conditions: This position is subject to sufficient noise with an indoor environmental condition; protected from weather conditions, but not necessarily from temperature changes\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.\nEqual Opportunity Employer Caliber Service Management is an equal opportunity employer. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; nursing mother status; physical, mental, or sensory disability; sexual orientation; gender identity or expression; military or veteran status; or any other basis protected by federal, state, and/or local laws.\nSalary Description\n$60,000 - $65,000","description_format":"text","description_chars":6169,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management"],"lifecycle":[{"event":"open","at":"2026-11-06T19:53:10Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:4","win:early","comp:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":false},"html_url":"https://alion.io/job/leo-account-manager","json_url":"https://alion.io/job/leo-account-manager.json","meta":{"generated_at":"2026-11-07T16:19:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22945,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421845},"rest":"https://alion.io/mcp/rest/get_company?id=4421845"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fleo-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fleo-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fleo-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/leo-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fleo-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3886572}},{"tool":"search_jobs","arguments":{"company":"poweredbyleo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3886572},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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