Operations Manager
Confirmed on the employer's own hiring board on Oct 25, 2026. First seen by Alion on Aug 14, 2025. Leona scores B on the Alion truth index.
About Us
Our vision is a world where every patient feels cared for and every doctor has the capacity to care. Our mission is to end the second shift.
For most doctors in Latin America, the workday doesn't end when the last patient leaves. A second shift starts on WhatsApp: patient messages, rescheduling, follow-ups and payments, often late into the night. Leona takes that shift off their hands. Our AI assistant reads and answers patient WhatsApp threads, books appointments, and is expanding into billing and payments for medical practices. Today, doctors across 28 specialties in 14 countries use Leona to manage relationships with their patients.
We're building toward a future where patients feel cared for between visits, not just during them, and where doctors get their evenings back, while increasing their earnings.
With bases in San Francisco and Mexico City, our team brings together years of experience scaling companies like Uber, Rappi, and Modern Fertility across the US and Latin America. We're backed by a16z, General Catalyst and Accel, along with a remarkable group of angels including the founders of Nubank, Rappi, and Maven Clinic.
The Role
You'll work at the intersection of operations, product, and customer experience.
You'll spend time understanding our doctors, analyzing performance data, improving onboarding and activation, designing scalable processes, and helping leadership make better decisions. No two weeks will look the same.
This is an ideal role for someone who wants to learn how an early-stage startup operates and gain exposure to every part of the business while having meaningful ownership from day one.
What You'll Do
Drive Doctor Activation & Growth
Guide doctors through onboarding, from signup to successful activation
Become an expert on our onboarding funnel and identify opportunities to improve conversion and engagement
Act as a trusted point of contact for a portfolio of doctors during their first weeks on Leona
Collect customer insights and translate them into product and operational improvements
Analyze Performance & Drive Decisions
Build dashboards and reports that help leadership understand business performance
Monitor key metrics across onboarding, activation, engagement, and retention
Identify trends, bottlenecks, and opportunities through data analysis
Present recommendations and insights to stakeholders
Build Scalable Operations
Design and improve processes that enable Leona to scale efficiently
Partner with product, growth, operations, and engineering teams to launch new initiatives
Lead cross-functional projects from idea to execution
Develop systems that improve quality, speed, and reliability across the organization
Support Strategic Initiatives
Conduct market and competitive research
Help evaluate new growth opportunities and business initiatives
Support leadership on high-priority strategic projects
Contribute to company planning and goal-setting processes
What Success Looks Like
In Your First 30 Days
Become an expert in Leona's product, doctors, and operational workflows
Take ownership of onboarding and supporting new doctors
Build familiarity with our key metrics and dashboards
In Your First 90 Days
Own meaningful improvements to activation or onboarding performance
Launch at least one operational initiative that improves efficiency or customer experience
Become a trusted partner across growth, product, and operations teams
Deliver insights that influence company decisions
Who You Are
We're less interested in your years of experience and more interested in your ability to learn quickly, solve problems, and execute.
You might be:
A recent graduate with exceptional academic or extracurricular achievements
An analyst from consulting, banking, or a high-growth startup
An multi-year operator who loves building systems and solving messy problems
Someone who has built projects, businesses, or communities on your own
Qualifications
Bachelor's degree in Business, Economics, Engineering, Mathematics, or a related field
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Comfort working with data and learning new tools quickly
Proficiency with Excel/Google Sheets; experience with SQL is a plus
Familiarity with AI tools and large language models
Strong ownership mentality and bias toward action
Ability to thrive in fast-changing environments
An intermediate level in Spanish is required for this role
Nice to Have
Experience in consulting, operations, strategy, growth, analytics, or startups
Experience with SQL, business intelligence tools, or data visualization platforms
Healthcare experience or interest in healthcare innovation
What You Can Expect
Real Impact From Day One
Your work will directly influence how doctors deliver care and how patients experience healthcare. You'll see the results of your ideas quickly and have the opportunity to shape the future of the company.
Ownership & Autonomy
You'll own projects, make decisions, and be trusted to drive meaningful outcomes. We believe in giving people responsibility early and supporting them to succeed.
Learn Faster Than Anywhere Else
You'll work directly with experienced founders and operators who have built and scaled companies across Latin America and the United States. You'll gain exposure to growth, operations, product, strategy, and healthcare.
Build Something That Matters
Every improvement you make helps doctors spend less time on administrative work and more time caring for patients.
Competitive Compensation + Equity
We believe the people building Leona should share in the value they create.