{"id":1965874,"url":"https://alion.io/job/leona-strategy-and-operations","title":"Operations Manager","company":{"id":679870,"name":"Leona","domain":"leona.health","url":"https://alion.io/company/leona-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"SQL","optional":false},{"name":"WhatsApp","optional":true}],"status":"live","first_seen_at":"2025-08-14T13:44:20Z","employer_posted_date":"2025-08-14","last_verified_at":"2026-10-31T17:40:31Z","board_verified":true,"closed_at":null,"days_open":443,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":442},"description":"About Us\nOur vision is a world where every patient feels cared for and every doctor has the capacity to care. Our mission is to end the second shift.\nFor most doctors in Latin America, the workday doesn't end when the last patient leaves. A second shift starts on WhatsApp: patient messages, rescheduling, follow-ups and payments, often late into the night. Leona takes that shift off their hands. Our AI assistant reads and answers patient WhatsApp threads, books appointments, and is expanding into billing and payments for medical practices. Today, doctors across 28 specialties in 14 countries use Leona to manage relationships with their patients.\nWe're building toward a future where patients feel cared for between visits, not just during them, and where doctors get their evenings back, while increasing their earnings.\nWith bases in San Francisco and Mexico City, our team brings together years of experience scaling companies like Uber, Rappi, and Modern Fertility across the US and Latin America. We're backed by a16z, General Catalyst and Accel, along with a remarkable group of angels including the founders of Nubank, Rappi, and Maven Clinic.\nThe Role\nYou'll work at the intersection of operations, product, and customer experience.\nYou'll spend time understanding our doctors, analyzing performance data, improving onboarding and activation, designing scalable processes, and helping leadership make better decisions. No two weeks will look the same.\nThis is an ideal role for someone who wants to learn how an early-stage startup operates and gain exposure to every part of the business while having meaningful ownership from day one.\nWhat You'll Do\nDrive Doctor Activation & Growth\nGuide doctors through onboarding, from signup to successful activation\n\nBecome an expert on our onboarding funnel and identify opportunities to improve conversion and engagement\n\nAct as a trusted point of contact for a portfolio of doctors during their first weeks on Leona\n\nCollect customer insights and translate them into product and operational improvements\n\nAnalyze Performance & Drive Decisions\nBuild dashboards and reports that help leadership understand business performance\n\nMonitor key metrics across onboarding, activation, engagement, and retention\n\nIdentify trends, bottlenecks, and opportunities through data analysis\n\nPresent recommendations and insights to stakeholders\n\nBuild Scalable Operations\nDesign and improve processes that enable Leona to scale efficiently\n\nPartner with product, growth, operations, and engineering teams to launch new initiatives\n\nLead cross-functional projects from idea to execution\n\nDevelop systems that improve quality, speed, and reliability across the organization\n\nSupport Strategic Initiatives\nConduct market and competitive research\n\nHelp evaluate new growth opportunities and business initiatives\n\nSupport leadership on high-priority strategic projects\n\nContribute to company planning and goal-setting processes\n\nWhat Success Looks Like\nIn Your First 30 Days\nBecome an expert in Leona's product, doctors, and operational workflows\n\nTake ownership of onboarding and supporting new doctors\n\nBuild familiarity with our key metrics and dashboards\n\nIn Your First 90 Days\nOwn meaningful improvements to activation or onboarding performance\n\nLaunch at least one operational initiative that improves efficiency or customer experience\n\nBecome a trusted partner across growth, product, and operations teams\n\nDeliver insights that influence company decisions\n\nWho You Are\nWe're less interested in your years of experience and more interested in your ability to learn quickly, solve problems, and execute.\nYou might be:\nA recent graduate with exceptional academic or extracurricular achievements\n\nAn analyst from consulting, banking, or a high-growth startup\n\nAn multi-year operator who loves building systems and solving messy problems\n\nSomeone who has built projects, businesses, or communities on your own\n\nQualifications\nBachelor's degree in Business, Economics, Engineering, Mathematics, or a related field\n\nStrong analytical and problem-solving skills\n\nExcellent written and verbal communication skills\n\nComfort working with data and learning new tools quickly\n\nProficiency with Excel/Google Sheets; experience with SQL is a plus\n\nFamiliarity with AI tools and large language models\n\nStrong ownership mentality and bias toward action\n\nAbility to thrive in fast-changing environments\n\nAn intermediate level in Spanish is required for this role\n\nNice to Have\nExperience in consulting, operations, strategy, growth, analytics, or startups\n\nExperience with SQL, business intelligence tools, or data visualization platforms\n\nHealthcare experience or interest in healthcare innovation\n\nWhat You Can Expect\nReal Impact From Day One\nYour work will directly influence how doctors deliver care and how patients experience healthcare. You'll see the results of your ideas quickly and have the opportunity to shape the future of the company.\nOwnership & Autonomy\nYou'll own projects, make decisions, and be trusted to drive meaningful outcomes. We believe in giving people responsibility early and supporting them to succeed.\nLearn Faster Than Anywhere Else\nYou'll work directly with experienced founders and operators who have built and scaled companies across Latin America and the United States. You'll gain exposure to growth, operations, product, strategy, and healthcare.\nBuild Something That Matters\nEvery improvement you make helps doctors spend less time on administrative work and more time caring for patients.\nCompetitive Compensation + Equity\nWe believe the people building Leona should share in the value they create.","description_format":"text","description_chars":5664,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false}]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care","Medical AI"],"lifecycle":[{"event":"open","at":"2026-10-06T17:28:24Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.182,"p_room":0.28,"age_days":442,"expected_fill_days":30,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/leona-strategy-and-operations","json_url":"https://alion.io/job/leona-strategy-and-operations.json","meta":{"generated_at":"2026-10-31T17:42:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27691,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679870},"rest":"https://alion.io/mcp/rest/get_company?id=679870"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fleona-strategy-and-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fleona-strategy-and-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fleona-strategy-and-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/leona-strategy-and-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fleona-strategy-and-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1965874}},{"tool":"search_jobs","arguments":{"company":"leona.health","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1965874},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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