{"id":1731397,"url":"https://alion.io/job/leonardo-eli-service-delivery-manager","title":"ELI_SERVICE DELIVERY MANAGER","company":{"id":54177,"name":"Leonardo","domain":"leonardo.com","url":"https://alion.io/company/leonardo-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":166,"ghost_share":0,"stale_share":0.946,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sesto Calende, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":120000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-22T06:30:11Z","board_verified":false,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Job Description:\nLeonardo is an international industrial group and one of the world's leading companies in the Aerospace, Defence, and Security sectors, delivering multi-domain technological capabilities in the fields of Helicopters, Aircraft, Aerostructures, Electronics, Cyber Security, and Space. With more than 60,000 employees worldwide, the company has a strong industrial presence in Italy, the United Kingdom, Poland, and the United States, and operates in 150 countries through subsidiaries, joint ventures, and equity investments. A key player in major strategic programs at the global level, Leonardo is a technology and industrial partner to governments, defence administrations, institutions, and businesses.\nFor our Helicopters Division, we are looking for a Service Delivery Manager.\nMain responsibilities are:\nAct as day by day main contact for each Customer providing timely responses to their needs;\nUnderstand Customer operations and needs, to identify the proper level of service performances to be monitored;\nDecide the best approach towards the Customer in resolving operational issues, both in terms of feasibility, time schedule and cost impact;\nInfluence Customer operational standards, proposing LHD service solutions (Service Plans, Spare Parts Planning, Spare Parts Packages, BOA Contracts, etc.) as part of joint improvement initiatives;\nOrganize periodic visits at Customer, together with the relevant Technical Representative;\nMonitor fleet performances and LHD service delivery performances (through a set of defined KPIs), against defined targets;\nDefine appropriate target performance levels for each Customer (in addition to the ones already formalized through service contracts), based on a detailed assessment of their operations and needs;\nCoordinate Service Delivery departments ensuring delivery alignment with Customer expectations and Contractual requirements.\nESSENTIAL KNOWLEDGE & EXPERIENCE\nBachelor/master degree in Engineering/Finance/Management\nPrevious 5/10 years’ experience in Defense/ Aerospace / Automotive or equivalent High Tech company sector as Key Accountant within the After Sales Department\nFluent English (French and Spanish as a plus)\nREQUESTED SKILLS\nCustomer orientation\nAvailability to travel frequently or stay abroad for a medium/ long period\nAbility to work in team\nProactive approach\nFocused on results\nAbility to think out of the box\nWHAT WE OFFER\nEngagement, recognition of skills, and a strong focus on people's well-being and safety are the cornerstones of our corporate culture.\nEvery day, we are committed to fostering an inclusive and stimulating work environment by actively promoting the principles of inclusion, equity, and diversity enhancement.\nOur reference collective labor agreement is the National Collective Labor Agreement (CCNL) for the Private Metalworking Industry and Plant Installation Sector.\nWorking arrangement: Hybrid\nEmployment category: White-collar employee\nContract type: Permanent contract\n13th-month salary\nPerformance bonus linked to business results\nWelfare vouchers worth €250 per year\nOngoing training and professional development opportunities, including both technical and soft skills\nWell-being: We place the economic, physical, social, and psychological well-being of our people first, offering a variety of solutions tailored to their needs.\nThe company reserves the right to assess the appropriate employment level and compensation package based on objective criteria emerging during the selection process and in line with the seniority of the selected candidate and the position itself, in accordance with the principles of fairness, transparency, and equal opportunities established by applicable legislation.\nTHE SELECTION PROCESS\nWe look forward to receiving your application: please submit your CV within three weeks of the job posting date.\nHow does the selection process work?\nFollowing the application collection phase, the CVs that best match the required qualifications will be evaluated and shortlisted.\nSelected candidates will take part in an introductory interview with the Human Resources team, focusing on motivation and aptitude, followed by an in-depth technical interview with the relevant Business function.\nAt the end of the process, all candidates will receive feedback, regardless of whether the outcome is positive or negative.\nSeniority:\nExpertPrimary Location:\nIT - Sesto CalendeContract Type:\nPermanentTotal Base Pay Range:\n42.803,56 - 66.363,72 €Hybrid Working:\nHybrid","description_format":"text","description_chars":4508,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Hybrid work","Professional development"],"hiring_locations":[{"name":"Italy","iso":"IT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T00:11:45Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.47,"p_room":0.28,"age_days":51,"expected_fill_days":23,"reasons":["conf:47","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/leonardo-eli-service-delivery-manager","json_url":"https://alion.io/job/leonardo-eli-service-delivery-manager.json","meta":{"generated_at":"2026-10-24T16:30:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23876,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54177},"rest":"https://alion.io/mcp/rest/get_company?id=54177"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fleonardo-eli-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fleonardo-eli-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fleonardo-eli-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/leonardo-eli-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fleonardo-eli-service-delivery-manager"}]}