{"id":3786455,"url":"https://alion.io/job/leonardo-principal-post-design-support-engineer","title":"Principal Post-Design Support Engineer","company":{"id":54177,"name":"Leonardo","domain":"leonardo.com","url":"https://alion.io/company/leonardo-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":201,"ghost_share":0,"stale_share":0.94,"repost_share":0.02,"time_to_fill_p50_days":27,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-11-04T00:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T08:26:21Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Description:\nYour Impact\nAre you ready to lead the post-design support of a critical national capability? As the Principal Post-Design Support Engineer, you will be accountable for the effective sustainment, improvement and technical-support performance of a complex operational capability once solutions enter service.\nYou will provide leadership across a multidisciplinary PDS team and coordinate engineering, service, commercial, supply-chain and programme stakeholders. You will shape the forward PDS plan, priorities and performance framework, including technology refresh, obsolescence, resilience, capability and continuous-improvement requirements; set support priorities and controls within the applicable governance; and ensure that operational outcomes are delivered to time, cost, quality and contractual expectations.\nThe role is a principal interface between Leonardo, Border Force and relevant authorities. You will represent Leonardo in performance, risk, change and technical-support forums, ensuring that customer and end-user needs are understood, balanced and translated into deliverable priorities.\nWhat you will do as a Principal Post-Design Support Engineer\nOwn the end-to-end delivery and performance of Post Design Services for the supported operational capability, ensuring outcomes are achieved to agreed time, cost, quality and contractual measures.\nLead the transition of new or changed solutions into operational support and assure their continued supportability throughout the in-service lifecycle.\nProvide broad technical leadership across hardware, software, system integration, obsolescence and test, drawing on specialist expertise while maintaining an end-to-end view of service performance and supportability.\nSet and maintain the forward PDS plan, priorities and performance framework, including technology refresh, obsolescence, resilience, capability and continuous-improvement requirements, aligned with programme, customer and business objectives.\nLead a multidisciplinary team and coordinate specialist input across engineering, service operations, commercial, supply chain, quality, security and programme functions.\nAct as the principal PDS interface with Border Force and relevant authorities, representing Leonardo in governance, service-performance, risk and change forums.\nOwn the PDS governance framework, ensuring fit-for-purpose methods, processes, controls, tools, records and audit trails are established and followed.\nDirect the resolution of complex or systemic in-service issues, integrating technical evidence and specialist advice, setting priorities and escalating unacceptable operational, engineering or contractual risk.\nOwn technology-refresh, obsolescence and continuous-improvement roadmaps, including investment priorities, innovation opportunities and implementation planning.\nOversee engineering and service changes affecting the supported capability, ensuring impact assessments, approvals, configuration records, Engineering Change Requests and the Master Parts List are appropriately controlled.\nManage supplier technical and service performance, chair technical reviews, lead recovery or improvement action, and advise on commercial or contractual intervention where required.\nEnsure business-continuity arrangements, critical technical information, media, knowledge capture and succession plans provide appropriate operational resilience.\nLead the technical-support relationship with the Service Desk, including the effective management of service-credit exposure and the evidence needed to support contractual decisions.\nOversee support and evolution of Traffic Management Systems, including requirements for new and existing sites and technical relationships with relevant suppliers.\nProvide line management, objectives, performance leadership, development and succession planning for direct reports, building capability and reducing single points of expertise.\nLead an early and structured handover from the current role holder, capturing critical knowledge, relationships, decisions, technical context and recurring activities to maintain continuity and support effective succession.\nSet PDS priorities and direct recovery action in response to operational, technical, supplier or contractual performance issues, ensuring decisions and escalations follow the applicable programme, engineering and commercial governance.\nEnsure engineering and support changes, support risks and service-credit recommendations are assessed, evidenced, approved or escalated through the appropriate governance route.\nDrive continual improvement through analysis of service performance, equipment failure trends, customer feedback, risk and lessons learned.\nWhat you’ll bring\nSubstantial experience leading post-design support, sustainment, service engineering or complex in-service product support.\nProven accountability for delivery across time, cost, quality, risk and contractual performance in a regulated or high-integrity environment.\nExperience leading multidisciplinary teams and achieving outcomes through technical specialists, suppliers and functional stakeholders.\nStrong knowledge of the engineering and service lifecycle, including configuration control, change management, obsolescence, technology refresh, business continuity and operational support.\nBroad practical understanding across hardware, software, system integration, obsolescence management and test, with the ability to challenge evidence, integrate specialist advice and make balanced support decisions.\nCommercial awareness, with experience of supplier performance, forecasting, service measures, contractual obligations and evidence-based decision-making.\nStrong customer leadership and influencing skills, including the ability to represent the organisation in senior governance and performance forums.\nSound judgement when integrating technical evidence, balancing operational priorities and escalating risk.\nDemonstrable line-management experience, including objective setting, performance management, capability development and succession planning.\nThe ability to communicate across technical and non-technical audiences and create clarity in complex or ambiguous situations.\nA full UK or EU driving licence, due to the requirement for travel to customer, supplier and operational locations.\nA degree or equivalent experience in an engineering, technology, service-management or related discipline.\nCore areas (must have)\nAccountability and Delivery: Demonstrable ownership of complex in-service support outcomes, with the authority and judgement to set priorities and ensure delivery against business and customer commitments.\nLeadership Through Others: Proven ability to lead multidisciplinary teams, align specialist contributors and create clear accountability across organisational boundaries.\nForward Planning: Ability to develop technology-refresh, obsolescence, resilience, capability and continuous-improvement plans and translate them into funded, deliverable priorities.\nGovernance and Assurance: Strong understanding of engineering governance, configuration control, safety, security, quality, auditability and change control in operational environments.\nCustomer and Stakeholder Influence: Credibility to act as the principal PDS interface, manage expectations and influence senior customer, authority, supplier and programme stakeholders.\nCommercial and Supplier Management: Ability to manage supplier performance and contractual outcomes, understand cost and service-credit implications, and recommend corrective or commercial action.\nPeople and Capability: Experience developing people, building resilient teams and reducing dependency on individual specialists.\n Judgement and Decision-Making: Ability to make evidence-based decisions within established governance, recognise the limits of own authority and escalate significant technical, operational, commercial or contractual matters with clear recommendations.\nDesirable\nExperience supporting complex defence, government, border-security or other regulated operational systems.\nKnowledge of relevant quality, safety, security, service-management or engineering standards.\nProfessional registration or membership of a relevant engineering or service-management body.\nExperience of Traffic Management Systems, distributed field equipment or integrated electrical, mechanical and IT solutions.\nExperience contributing to functional strategy, policy, assurance or business-wide improvement initiatives.\nThis is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important attributes are sound judgement, constructive leadership and a willingness to learn.\nSecurity Clearance\nThis role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). The successful candidate will also be required to meet the eligibility requirements for Home Office Security Clearance (SC). For more information and guidance please visit: https://careers.uk.leonardo.com/gb/en/security-and-vetting \nLocation\nThis role is based at Rollestone, Wiltshire. It requires regular on-site presence to support operational delivery and knowledge transfer, together with occasional travel to customer, supplier and other operational locations. Hybrid working may be available where compatible with the needs of the role.\nWhy join us\nAt Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance.\nTime to Recharge: Generous leave with the opportunity to accrue up to 12 additional flexi-days each year. \nSecure your Future: Award-winning pension scheme with up to 15% employer contribution. \nYour Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks. \nNever Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. \nTailored Perks: Spend up to £500 annually on flexible benefits such as private healthcare, lifestyle discounts, and gym memberships. \nFlexible Working: Flexible hours with hybrid working options. \nFor a full list of our company benefits please visit our website.\nLeonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity.\nLeonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety.\nAt Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know.\nBe part of something bigger - apply now!\nPrimary Location:\nGB - RollestoneContract Type:\nPermanentHybrid Working:\nOnsite","description_format":"text","description_chars":11415,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Gym membership","Home office","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["C4ISR","Defense Manufacturing","Aircraft Manufacturing"],"lifecycle":[{"event":"open","at":"2026-11-05T03:51:31Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Secondment Worker, Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Secondment Worker; Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.628,"p_room":1,"age_days":4,"expected_fill_days":27,"reasons":["conf:9","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/leonardo-principal-post-design-support-engineer","json_url":"https://alion.io/job/leonardo-principal-post-design-support-engineer.json","meta":{"generated_at":"2026-11-08T08:57:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19465,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54177},"rest":"https://alion.io/mcp/rest/get_company?id=54177"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fleonardo-principal-post-design-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fleonardo-principal-post-design-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fleonardo-principal-post-design-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/leonardo-principal-post-design-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fleonardo-principal-post-design-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3786455}},{"tool":"search_jobs","arguments":{"company":"leonardo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3786455},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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