Service Designer

Job Description:

Your impact

Are you ready to lead the design of end-to-end services that support some of the UK’s most critical missions? At Leonardo UK, our Service Designers bring human-centred, evidence-based design leadership to multi-disciplinary delivery teams, shaping services across the full lifecycle - from Discovery through to Live. You will provide expert professional advice, influence decision-making, and lead complex design work that transforms how users interact with our services and how those services operate behind the scenes.

Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative and team-centric manner. The role may involve a blended hybrid working model, with a mixture of working from home and working on site at our Bristol office to ensure close collaboration with the wider team and with our customers.

What you will do as a Service Designer

• Lead service design activities across Discovery, Alpha, Beta and Live.

• Produce service maps, journeys, blueprints, and end-to-end service models.

• Work collaboratively across multi-disciplinary teams to align user needs, business goals and technology constraints.

• Provide professional advice on service design approaches, risks and opportunities.

• Coordinate service design work to time, quality and business expectations.

• Facilitate workshops, co-design and decision-making forums.

• Support the development of service design practice and mentor junior team members.

What you’ll bring

• Strong expertise across the DDaT service design lifecycle.

• Ability to influence decisions with evidence, research and clear rationale.

• Experience delivering complex service design in multi-disciplinary teams.

• Strong communication skills and confidence in simplifying complexity.

• Ability to contribute to planning, strategy and roadmap discussions.

• Experience coaching or supporting others in service design.

Core areas (must have):

• Proven experience in end-to-end service design (DDaT).

• Ability to produce service artefacts at multiple levels (journeys → blueprints → ecosystems).

• Skilled in evidence-based design: insight synthesis, problem framing, prioritisation.

• Ability to influence stakeholders across engineering, product and policy domains.

• Experience coordinating service design delivery across phases and teams

Desirable:

• Exposure to operational service management (ITIL, SLAs, support models).

• Experience in defence, government or regulated environments.

• Working knowledge of adjacent roles (UR, BA, Product, Interaction Design).

• Experience in agile or SAFe delivery environments.

• Professional training/accreditation in service design or human-centred design.

• Contribution to communities of practice or internal capability uplift.

This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn.

Security Clearance

This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: https://careers.uk.leonardo.com/gb/en/security-and-vetting

Why join us

At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we’re here to help you thrive.

• Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year.

• Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution.

• Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity).

• Rewarding Performance: All employees at management level and below are eligible for our bonus scheme.

• Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning.

• Refer a friend: Receive a financial reward through our referral programme.

• Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more.

• Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role.

For a full list of our company benefits please visit our website.

Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety.

Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity.

At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know.

Be part of something bigger - apply now!

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