{"id":1536376,"url":"https://alion.io/job/leonardo-workplace-specialist","title":"Workplace Specialist","company":{"id":54177,"name":"Leonardo","domain":"leonardo.com","url":"https://alion.io/company/leonardo-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Yeovil, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":91000,"period":"year","method":"role_country_seniority_unknown","sample_n":298},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-06T14:49:02Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Job Description:\nYour Impact\nThe Workplace Specialist supports digital workplace services across an assigned hub, acting as a key support point for business escalations and onsite service delivery. The role provides hands-on support and guidance for on-premise tooling, software, infrastructure, and end-user computing environments, including AV and specialist site-based infrastructure such as rig machinery.\nWorking closely with third-party support teams, the postholder delivers a unified frontline service to the business and supports the onsite delivery of Digital Solutions (DS) operational projects. The role ensures that site-based services are delivered consistently, governed effectively, and aligned with business requirements. The position is site-based, with occasional travel across sites within the hub scope.\nWhat you'll be doing\nSupport business escalations for digital workplace services across the assigned hub\nProvide support for on-premise tooling, software, and infrastructure, identifying gaps and recommending improvements\nOffer guidance and best-practice advice to the business on IT facilities, services, processes, and EUC usage\nSupport end-user computing environments including AV and specialist site-based infrastructure (e.g. rig machinery)\nWork collaboratively with third-party support teams to deliver a single, cohesive frontline service\nSupport the onsite delivery of DS operational and BAU projects to ensure business benefits are realised\nAssess business requests and ensure they are correctly authorised, prioritised, and assigned\nApprove the supply of end-user computing facilities where authorised, appropriate, and justified\nEnsure Joiner, Mover, Leaver (JML) processes are followed and managed for the assigned hub\nCoordinate the supply of IT resources, including asset allocation and logistics\nManage local stock and logistics across hub and satellite sites\nSupport events, Sev0, and major incidents as required\nManage incidents and service requests related to infrastructure and services within hub scope\nProvide support and guidance for new site- or hub-based service demand\nSupport hub-specific software maintenance, deployment, packaging, and support\nProvide cross-site support across all locations within hub scope\nSupport Hardware Asset Management (HAM) activities\nSupport BCP testing and exercises, including silver command participation\nSupport CE+ compliance activities related to the hub\nCompetencies\nStrong customer-focused approach to service delivery\nAbility to work independently and prioritise competing workloads effectively\nStrong problem-solving and analytical capability\nEffective stakeholder engagement and influencing skills\nCollaborative team-focused working style\nHigh attention to detail and governance compliance\nProactive approach to identifying risks and continuous improvement opportunities\nResilient and adaptable in operational and incident-driven environments\nWhat you'll bring\nExperience supporting End User Computing (EUC) solutions, including AV technologies\nKnowledge of on-premise software, tooling, and infrastructure support\nAbility to assess business requests and translate them into appropriate technical actions\nExperience supporting frontline services such as tech bars, VIP support, and specialist tooling\nFamiliarity with IT service management processes and governance controls\nExperience using ITSM tools such as ServiceNow (SNOW)\nAbility to communicate technical guidance clearly to non-technical users\nStrong organisational and coordination skills for assets, logistics, and resource supply\nDemonstrable experience supporting digital workplace or EUC environments\nExperience working in site-based or hub-based IT service operations\nITIL 4 Foundation certification\nCompTIA A+ certification\nM365 Modern Desktop knowledge or certification\nExperience supporting AV solutions and specialist site-based infrastructure\nExperience contributing to budget tracking, forecasting, and IBP inputs\nSecurity Clearance\nThis role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: https://careers.uk.leonardo.com/gb/en/security-and-vetting\nWhy join us\nAt Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we’re here to help you thrive.\nTime to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year.\n\nSecure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution.\n\nYour Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity).\n\nRewarding Performance: All employees at management level and below are eligible for our bonus scheme.\n\nNever Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning.\n\nRefer a friend: Receive a financial reward through our referral programme.\n\nTailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more.\n\nFlexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role.\n\nFor a full list of our company benefits please visit our website.\nLeonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity.\nLeonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety.\nAt Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know.\nBe part of something bigger - apply now!\nPrimary Location:\nGB - Yeovil - Lysander RdContract Type:\nEmployee-PermanentHybrid Working:\nOnsite","description_format":"text","description_chars":7010,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Gym membership","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering","Security Compliance"],"lifecycle":[{"event":"open","at":"2026-09-30T18:54:29Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Secondment Worker, Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Secondment Worker; Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-06T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.471,"p_room":0.55,"age_days":19,"expected_fill_days":16,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/leonardo-workplace-specialist","json_url":"https://alion.io/job/leonardo-workplace-specialist.json","meta":{"generated_at":"2026-10-06T21:27:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":997,"day_limit":5000,"remaining_today":4003,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54177},"rest":"https://alion.io/mcp/rest/get_company?id=54177"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fleonardo-workplace-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fleonardo-workplace-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fleonardo-workplace-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/leonardo-workplace-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fleonardo-workplace-specialist"}]}