{"id":439904,"url":"https://alion.io/job/leoni-customer-service-specialist-mfd","title":"Customer Service Specialist (m/f/d)","company":{"id":4123,"name":"LEONI","domain":"leoni.com","url":"https://alion.io/company/leoni","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":57,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dubnica nad Váhom, Slovakia"],"countries":["SK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-07-14T06:18:49Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-11-05T17:34:13Z","board_verified":true,"closed_at":null,"days_open":114,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":113},"description":"LEONI is a global provider of products, solutions, and services for energy and data management in the automotive industry. With around 87,000 employees in 21 countries and EUR 5 billion in sales in 2024, we are a leading supplier of complex wiring systems and related components, from development to production.\nWe believe that meaningful connections - between people, technologies, and ideas - are key to innovation and success. That is why at LEONI, you will become part of a diverse and international team working together to shape the future of mobility: from autonomous driving to alternative powertrains and smart charging solutions.\nSince mid-2025, we have been part of the Luxshare Group, one of the world’s leading solution providers for consumer electronics, communications and data centers, automotive, and medical industries, based in China. Join us and help shape the future of connectivity together.\n As a Customer Service Specialist, you will support the daily supply chain operations for selected customers. You will be in close contact with production sites, logistics partners, and customers, helping to ensure smooth delivery processes and accurate planning. This role is ideal for candidates who want to grow in customer service and logistics, gaining valuable experience in an international environment.\nWhat will be your responsibilities?\nSupporting daily communication and coordination between production plants, logistics partners, ADC, and customers\nProcessing customer orders and monitoring schedules against agreements\nSupporting inventory monitoring, cycle counting, and stock take activities in cooperation with ADC\nEscalating issues and supporting the resolution of deviations in delivery planning\nAssisting in the preparation of logistics concepts and supporting RFQ processes (data collection, cost calculations)\nManaging basic customer inquiries and logistics complaints under supervision\n What do we expect from you?\nEducation in Logistics, Supply Chain Management, Business Administration, or relevant work experience in customer service/logistics\nExperience in supply chain or customer service roles, ideally in manufacturing or automotive industry (2-3 years)\nBasic knowledge of supply chain processes (order management, inventory, logistics flows)\nGood analytical and organizational skills, willingness to learn and take on more responsibility over time\nFluency in English (minimum B2 level) is mandatory; French language skills are a strong advantage\nMS Office proficiency; first experience with ERP systems (SAP) is a plus\nTeam-oriented personality with a proactive and customer-focused mindset\nFlexibility to align your working hours with an international team, with a preference for availability during core business hours (typically around 9:00 AM - 5:00 PM). Occasional flexibility for earlier working hours is possible\nWhat qualities do we value in you?\nCare: You pay attention to details and ensure reliability in order processing and communication\nGoal-oriented mindset: You are motivated to support the team in achieving customer satisfaction and delivery reliability\nResponsibility: You take ownership of your tasks and are eager to develop into more complex responsibilities\nCollaboration: You enjoy working with colleagues across different functions and building strong working relationships\nRespect: You contribute to an open and professional communication culture in an international team \n Financial Benefits:\n13th salary upon achieving agreed targets\n4% contribution to the Supplementary Pension Scheme (3rd pillar)\nFinancial bonuses (for commuting, improvement suggestions, employee referrals, etc.)\nRewards for various milestones (wedding, childbirth, years of service, blood donation, etc.)\nRegular salary increases\nWorking Conditions & Flexibility:\n37.5-hour work week\n4 extra days off (so-called sick days)\nSubsidized meals in a company restaurant/canteen\nHome office according to internal policies\nEducational Activities & Health Support:\nLanguage learning\nSEDUO - e-learning education platform\nParticipation in conferences and workshops\nHealth days and vitamin packages\nPersonal development in various areas with career growth opportunities\nAdditional Benefits:\nDiscount benefits (Cafeteria Edenred program, LEONI IT bazaar, etc.)\nMaterial gifts (welcome package, LEONI branded items, etc.)\nCompany events and team activities\nBasic gross guaranteed salary: from 1500 EUR/Brutto +13th salary The final basic wage component will be adjusted to individual skills and experience of selected candidate.\nPeople of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.\nLEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection. \nLEONI Wiring Systems Slovakia, spol. s r.o.","description_format":"text","description_chars":4988,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":true},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Cafeteria","Company events","Growth opportunities","Home office"],"hiring_locations":[{"name":"China","iso":"CN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Components","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-09-06T07:21:39Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.177,"p_room":0.28,"age_days":113,"expected_fill_days":28,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/leoni-customer-service-specialist-mfd","json_url":"https://alion.io/job/leoni-customer-service-specialist-mfd.json","meta":{"generated_at":"2026-11-05T20:07:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27114,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4123},"rest":"https://alion.io/mcp/rest/get_company?id=4123"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fleoni-customer-service-specialist-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fleoni-customer-service-specialist-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fleoni-customer-service-specialist-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/leoni-customer-service-specialist-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fleoni-customer-service-specialist-mfd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":439904}},{"tool":"search_jobs","arguments":{"company":"leoni.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":439904},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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