Customer Care Specialist
Biospringer, part of the global Lesaffre Group, is a pioneer and leader in natural yeast extracts and fermentation solutions for the food, beverage, and nutrition industries. With over a century of expertise, we combine innovation, sustainability, and scientific excellence to create high-quality ingredients that enhance taste, nutrition, and functionality in products worldwide.
Our mission is to feed the world’s growing population with natural, sustainable, and nutritious solutions, while fostering a culture of collaboration, creativity, and continuous improvement. At Biospringer, we don’t just follow industry trends-we set them, driven by our passion for fermentation and our commitment to making a positive impact on people and the planet.
Join us and be part of a dynamic, international team where your ideas and expertise can shape the future of food and nutrition. Together, we’ll create solutions that matter-for our customers, our communities, and the world.
We're looking for a Customer Care Specialist to join our team in Delft, Netherlands. In this role, you'll be the voice of our organization, providing exceptional support and assistance to our valued customers. As a Customer Care Specialist, you'll handle customer inquiries with empathy and professionalism, ensuring every interaction leaves a positive impression. You'll work to resolve issues efficiently while maintaining a customer-focused approach that builds lasting relationships and drives satisfaction.
- Respond to customer inquiries through multiple communication channels including phone, email, and chat with a friendly and professional demeanour
- Identify, investigate, and resolve customer issues and complaints in a timely and empathetic manner
- Provide accurate product and service information to customers, addressing their questions and concerns
- Maintain detailed and organized records of customer interactions, resolutions, and follow-ups in our customer relationship management system
- Escalate complex or unresolved issues to appropriate departments or management while keeping customers informed throughout the process
- Follow up with customers to ensure their concerns have been fully addressed and satisfaction has been achieved
- Contribute to team efforts to meet and exceed customer satisfaction targets and performance metrics
- Document lessons learned and provide feedback to help improve our products, services, and support processes
- Collaborate with team members to share best practices and support one another in delivering exceptional customer care
- Bachelor's degree
- You are at least fluent in English. Other languages are a plus.
- Excellent communication skills, both written and verbal, with the ability to explain complex information clearly
- Proven experience in a customer service, customer support, or related customer-facing role B2B
- Demonstrated problem-solving abilities and a proactive approach to resolving issues
- Exceptional organizational and time management skills with the ability to multitask effectively
- Patience and composure when handling difficult or frustrated customers
- Experience with ERP software (SAP preferably) or willingness to learn
- Ability to work collaboratively within a team environment while also managing independent responsibilities
Are you interested in the role? Please feel free to apply. Please note that you need to have a valid work permit and be located in The Netherlands already, no relocation.
Biospringer by Lesaffre manages its hiring process directly and does not engage with third-party recruiters for this vacancy.