{"id":1909417,"url":"https://alion.io/job/lesaka-technologies-end-user-computing-engineer","title":"End User Computing Engineer","company":{"id":57416,"name":"Lesaka Technologies","domain":"lesaka.tech","url":"https://alion.io/company/lesaka-technologies","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":31000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SentinelOne","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-05T14:04:06Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-06T19:31:19Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Purpose of the Role\nThe EUC Engineer is the frontline of End User Computing service delivery at their assigned Lesaka Group office, providing hands-on deskside and remote support to employees for hardware, software, Microsoft 365 and connectivity issues. The role resolves the majority of day-to-day incidents and service requests within agreed SLAs, and escalates issues requiring deeper technical resolution to the Senior EUC Engineer.\nInherent Requirement: This role requires the manual handling of IT hardware (laptops, monitors, peripherals) as part of device deployment, office moves and desk-side support. Reasonable accommodation will be considered on request.\n\nKey Responsibility Areas (KRAs)\nService Delivery & SLA\nFirst-Line Resolution: Provide deskside and remote support, resolving hardware, software, Microsoft 365 and connectivity issues within agreed SLA timeframes.\nTicket Discipline: Log, update and close tickets accurately in the ITSM platform, recording clear issue descriptions, resolution steps and time entries.\nEscalation: Escalate incidents beyond L1/L2 scope to the Senior EUC Engineer with a clear handover note covering steps already taken and relevant diagnostic detail.\nEndpoint Management & Compliance\nDevice Provisioning: Deploy, configure and collect laptops, desktops and peripherals following the standard provisioning checklist, Intune enrolment process and asset-tagging procedure.\nCompliance Adherence: Operate within group endpoint compliance requirements - do not modify device security settings, bypass Intune policies or install unapproved software.\n Security Triage: Recognise and report endpoint security tool alerts (SentinelOne, Netskope), escalating to the Senior EUC Engineer - who owns the SecOps relationship - rather than acting on these owned platforms directly; defined critical alerts follow the documented escalation runbook.\nAsset & Inventory\nStock Control: Maintain the physical organisation of the IT store, spare equipment and peripheral inventory at the site, flagging low stock levels to the EUC Team Lead.\nAsset Records: Ensure all hardware movements are tagged and recorded accurately to support the site asset register.\nOnboarding & Projects\nOnboarding Readiness: Prepare and deliver configured devices on or before a new employee's first day, following the standard readiness checklist.\nProject Support: Support device-refresh cycles, office moves and bulk onboarding events under the direction of the Senior EUC Engineer and EUC Team Lead.\nContinuous Improvement\nKnowledge Contribution: Capture resolution steps in the knowledge base and surface recurring issues to the Senior EUC Engineer for root-cause attention - fixing the pattern, not just the ticket.\n\nSkills, Experience, and Qualifications\nEducational & Professional Qualifications\nMatric (Grade 12, NQF 4) required; IT Diploma (NQF 5 or above) preferred.\nLearners completing a formal MICT SETA learnership progress into this role on demonstrated competence.\nCompTIA A+ or equivalent hardware/support certification preferred.\nMicrosoft 365 Fundamentals (MS-900) advantageous.\nCompTIA N+ and Security+ advantageous, not required.\nITIL Foundation advantageous, not required.\n\nTechnical Experience\nSupport Background: 1-3 years in IT support, helpdesk or deskside support preferred; entry-level candidates with relevant qualifications and demonstrated aptitude will be considered.\n Microsoft Proficiency: Practical troubleshooting across Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive); workplace experience required.\nApple Basics: Awareness of managed macOS; performs first-line triage and escalates Mac issues to the Senior EUC Engineer.\n Endpoint Basics: Basic exposure to any MDM/UEM platform (e.g. Intune) - device enrolment and compliance concepts; platform-specific training is provided on hire.\nNetworking Basics: Wi-Fi connectivity, VPN client troubleshooting and printer setup.\nProcess Adherence: Ability to follow provisioning checklists and asset-tagging processes accurately; familiarity with ITSM ticketing.\n\nIndustry Knowledge\nRegulated Environments: Exposure to financial services, fintech or a regulated environment advantageous.\n Compliance Awareness: Basic awareness of endpoint compliance and data-handling responsibilities (SOX-ITGC, POPIA) as they apply at device level.\nBehavioural Competencies\nCustomer-First Attitude: Approaches every interaction with patience and a genuine desire to help.\nReliability: Consistent and punctual - frontline support depends on presence.\nWillingness to Learn: Takes feedback from senior staff constructively and actively develops technical skill.\nHonest Escalation: Honest about the limits of their knowledge; escalates appropriately rather than experimenting on production devices.\nProfessional Conduct: Presents professionally and treats employees, peers and site visitors with courtesy and respect at all times.\n\nKey Relationships\nInternal\nEUC Team Lead: Direct manager.\nSenior EUC Engineer: Technical guidance, escalation and mentoring.\nLearners & Graduates: Peer relationship; expected to support learners at the site.\n Endpoint Management (within Group EUC): Device compliance queries and asset register updates.\nSite Employees: Primary service recipients.\nHR / People & Culture: New-employee device readiness coordination.\nExternal\n Technology Vendors: Limited - primarily warranty swap-out coordination under EUC Team Lead direction.","description_format":"text","description_chars":5430,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-05T14:04:06Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:0","stale_co","win:early","comp:junior"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/lesaka-technologies-end-user-computing-engineer","json_url":"https://alion.io/job/lesaka-technologies-end-user-computing-engineer.json","meta":{"generated_at":"2026-10-06T21:16:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":685,"day_limit":5000,"remaining_today":4315,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57416},"rest":"https://alion.io/mcp/rest/get_company?id=57416"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flesaka-technologies-end-user-computing-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flesaka-technologies-end-user-computing-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flesaka-technologies-end-user-computing-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lesaka-technologies-end-user-computing-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flesaka-technologies-end-user-computing-engineer"}]}