{"id":1766777,"url":"https://alion.io/job/lesaka-technologies-product-manager-customer-value-insights","title":"Product Manager: Customer Value & Insights","company":{"id":57416,"name":"Lesaka Technologies","domain":"lesaka.tech","url":"https://alion.io/company/lesaka-technologies","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":{"grade":"B","score":80,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":58000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1179},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-25T00:00:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-20T01:25:58Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"Location: Cape Town, hybrid · Type: Permanent, full-time · Reports to: Chief Product Officer\nAbout Lesaka\nLesaka Technologies is a Southern African fintech building the connected ecosystem for financial inclusion- transactional banking, lending, insurance, payments and cash management for merchants, consumers and enterprise clients across the region. We’re publicly listed (Nasdaq: LSAK / JSE: LSK) and growing fast. EasyPay powers airtime, data, electricity, vouchers and 600+ bill payments through the largest retail footprint in South Africa.\nThe role\nThis role removes friction and pain for the customer and often for internal operations too across every product vertical. It’s the home of reporting, self-service, and creating insights from data. This is where most of our “solve the customer issue and innovate” project work lives.\nWhat you’ll own\nOwn reporting and self-service experiences across vouchers, virtual products, bill payments and utilities.\nMine support tickets and usage data to find the systemic pain and distinguish it from the long tail of one-off gripes.\nTurn data into something customers couldn’t get before: proactive failure alerts, automated recons, spend insights.\nBenchmark our customer experience against what rivals offer and treat retention risks as product priorities.\nShape the UX of dashboards and self-service flows here, the value is the experience.\nMeasure ticket reduction, self-service adoption, time-to-resolve and loop residual pain back into discovery.\nWhat you bring\n3+ years in product management, with a strong customer-experience or data/insights bent.\nA track record of cutting support load through self-service and better tooling.\nComfort working with data and BI teams to turn raw signal into prioritised work.\nStrong UX judgement - you can shape a flow, not just describe a problem.\nThe discipline to run usability testing and validate that real customers succeed unaided.\nNice to have\nExperience with reconciliation, financial reporting or back-office tooling.\nExposure to analytics, dashboarding or customer-insight platforms.\nOur culture - what we expect from you\nLesaka is a fast-paced fintech. The people who thrive here have a few things in common:\nYou don’t wait to be asked. If something is broken or unclear, you call for the ball and fix it.\nFast adaptation. Priorities shift, markets move, regulations change. You don’t flinch, you re-plan and move.\nExecution mindset. Ideas are cheap. Shipping is the job. You walk slow, run fast: think it through, then move with urgency.\n Customer first. The merchant, consumer or enterprise client is why we exist. Your decisions trace back to them.\nIf you’d rather optimise a process to perfection over six months than ship something useful in six weeks, this won’t be the right fit.","description_format":"text","description_chars":2788,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-03T14:14:16Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.213,"p_room":0.35,"age_days":55,"expected_fill_days":11,"reasons":["conf:0","stale_co","win:tail"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/lesaka-technologies-product-manager-customer-value-insights","json_url":"https://alion.io/job/lesaka-technologies-product-manager-customer-value-insights.json","meta":{"generated_at":"2026-10-20T02:58:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3256,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57416},"rest":"https://alion.io/mcp/rest/get_company?id=57416"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flesaka-technologies-product-manager-customer-value-insights"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flesaka-technologies-product-manager-customer-value-insights"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flesaka-technologies-product-manager-customer-value-insights"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lesaka-technologies-product-manager-customer-value-insights\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flesaka-technologies-product-manager-customer-value-insights"}]}