{"id":3369897,"url":"https://alion.io/job/lessen-account-manager-2","title":"Account Manager","company":{"id":19070,"name":"Lessen","domain":"lessen.com","url":"https://alion.io/company/lessen","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":81,"open_postings":49,"ghost_share":0,"stale_share":0.776,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Scottsdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T21:47:15Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T22:45:43Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The Account Manager role plays a pivotal role in guiding our strategic vision. Tasked with uncovering growth opportunities, managing client concerns, and leading strategic initiatives, the Account Manager is a key contributor to the Operations teams.\nWhat You'll Do:\nCollaborate with internal teams spanning Sales, Field Operations, Centralized Services, Product Management, and Implementation to ensure that projects align with client needs and expectations.\n\nGain a deep understanding of client portfolios, partnering with clients to tailor growth strategies.\n\nServe as the go-to contact for client communications, fostering robust relationships and exploring joint collaboration avenues.\n\nMonitor market developments, client feedback, and industry shifts to frame growth strategies that resonate with client and organizational goals.\n\nLead client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions.\n\nDocument client interactions, sales endeavors, and growth metrics to inform strategic direction.\n\nAchieve or exceed targets related to account growth and upsell according to plan.\n\nWork collaboratively with clients to ensure projects stay within allocated budgets, making necessary adjustments for unforeseen costs.\n\nActively solicit feedback from clients on satisfaction, areas of improvement, and any other service needs.\n\nProactively monitor and report client KPI and success metrics\n\nOther duties as assigned.\n\nWhat You'll Need:\nProfessional Skills\nExceptional communication, negotiation, and presentation skills, vital for client interactions and stakeholder management that lead to deep relationships.\n\nProficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management.\n\nFinancial analysis capabilities to make informed decisions based on financial data and profit margins.\n\nConflict resolution expertise to address and resolve potential disputes effectively.\n\nTechnical proficiency or awareness of the tools and techniques used in multifamily renovations.\n\nTime management skills ensuring efficient handling of multiple accounts and projects.\n\nStakeholder management skills to liaise effectively with property owners, contractors, and other relevant parties.\n\nRole Specific Skills\nExceptional communication, negotiation, and presentation skills, vital for client interactions and stakeholder management that lead to deep relationships.\n\nProficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management.\n\nFinancial analysis capabilities to make informed decisions based on financial data and profit margins.\n\nConflict resolution expertise to address and resolve potential disputes effectively.\n\nTechnical proficiency or awareness of the tools and techniques used in multifamily renovations.\n\nTime management skills ensuring efficient handling of multiple accounts and projects.\n\nStakeholder management skills to liaise effectively with property owners, contractors, and other relevant parties.\n\nMinimum Qualifications\nA minimum of 5 years in roles related to account management or sales\n\nAdditional considerations made for experience focusing on property management\n\nOther RelevantQualifications\nHave a comprehensive grasp of the residential single-family rental landscape, understanding its intricacies and demands.\n\nStrong business acumen with an in-depth understanding of customer needs and pain points related to property management, renovation and maintenance operations.\n\nFamiliarity with local and state regulatory and compliance standards relevant to facilities management or single-family rental property 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