Jr. Associate Account Manager

The Junior Account Manager is responsible for serving as a primary relationship owner of residential client accounts and exercising independent judgment to support business objectives, client strategy, and operational performance. This role serves as a primary point of contact for assigned clients and is accountable for analyzing account performance, recommending solutions, and driving execution across cross-functional teams to ensure alignment with financial, operational, and client success goals.

What You'll Do:

• Manage a portfolio of client accounts, serving as a primary relationship owner and trusted advisor on service delivery, performance, and growth strategy.

• Exercise independent judgment in prioritizing client needs, resolving issues, and determining appropriate escalationpaths.

• Resolve client issues by assessing business impact and determining appropriate solutions, balancing client satisfaction with company objectives.

• Analyze client portfolios, financial performance, and operational data to identifytrends, risks, and opportunities; develop and recommend actionable solutions.

• Lead coordination with internal teams (Sales, Field Operations, Product, and Implementation) to align resources and execute against client objectives.

• Monitor project performance across rehabs, turns, and maintenance initiatives, ensuring alignment with any contractual obligations, budgets, and timelines.

• Evaluate client KPIs and develop performance insights, presenting recommendations to internal stakeholders and clients.

• Identifyand drive account growth opportunitieswith the account manager, including upsell and service expansion, based on data analysis and client needs.

• Support contract adherence and participatein scope, pricing, and service-level discussions with clients.

• Contribute toprocess improvements by identifyinginefficiencies and recommending operational enhancements.

• Other duties as assigned.

You Should Have:

• 1-3 years in account management, customer success, sales support, or a related field

• Additional considerations made for experience focusing on property management

• Bachelor’s degree or equivalent work experience preferred

• Interest in or exposure to property management, construction, or residential services is a plus

• Basic understanding of customer service principles and client relationship management

• Familiarity with CRM platforms and Microsoft Office or similar tools

• Eagerness to develop business acumen and grow within an account management career path.

• Strong written and verbal communication skills with the ability to build rapport with clients and internal stakeholders.

• Basic proficiencyin CRM systems and business tools such as spreadsheets, project management platforms, and communication tools.

• Analytical mindset with the ability to interpret data and make recommendations.

• Problem-solving skills with a proactive approach to addressing client needs.

• Organizational and time management skills with the ability to manage multiple tasks and priorities.

• Willingness to learn industry-specific tools, processes, and best practices.

• Collaboration skills to work effectively across teams and support shared goals.

• Strong communication skills, vital for client interactions and stakeholder management that lead to deep relationships.

• Proficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management.

• Ability to support financial tracking, budgeting, and cost monitoring efforts.

• Conflict resolution expertise to address and resolve potential disputes effectively.

• Basic knowledge or awareness of the tools and techniques used in single family renovations.

• Time management skills ensuring efficient handling of multiple accounts and projects.

• Stakeholder coordination skills to support communication between clients, contractors, and internal teams.