{"id":719753,"url":"https://alion.io/job/lessen-jr-associate-account-manager","title":"Jr. Associate Account Manager","company":{"id":19070,"name":"Lessen","domain":"lessen.com","url":"https://alion.io/company/lessen","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":82,"open_postings":57,"ghost_share":0,"stale_share":0.702,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-06-05T17:01:00Z","employer_posted_date":"2026-06-05","last_verified_at":"2026-10-18T03:33:03Z","board_verified":true,"closed_at":null,"days_open":134,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":133},"description":"The Junior Account Manager is responsible for serving as a primary relationship owner of residential client accounts and exercising independent judgment to support business objectives, client strategy, and operational performance. This role serves as a primary point of contact for assigned clients and is accountable for analyzing account performance, recommending solutions, and driving execution across cross-functional teams to ensure alignment with financial, operational, and client success goals.\nWhat You'll Do:\nManage a portfolio of client accounts, serving as a primary relationship owner and trusted advisor on service delivery, performance, and growth strategy.\n\nExercise independent judgment in prioritizing client needs, resolving issues, and determining appropriate escalationpaths.\n\nResolve client issues by assessing business impact and determining appropriate solutions, balancing client satisfaction with company objectives.\n\nAnalyze client portfolios, financial performance, and operational data to identifytrends, risks, and opportunities; develop and recommend actionable solutions.\n\nLead coordination with internal teams (Sales, Field Operations, Product, and Implementation) to align resources and execute against client objectives.\n\nMonitor project performance across rehabs, turns, and maintenance initiatives, ensuring alignment with any contractual obligations, budgets, and timelines.\n\nEvaluate client KPIs and develop performance insights, presenting recommendations to internal stakeholders and clients.\n\nIdentifyand drive account growth opportunitieswith the account manager, including upsell and service expansion, based on data analysis and client needs.\n\nSupport contract adherence and participatein scope, pricing, and service-level discussions with clients.\n\nContribute toprocess improvements by identifyinginefficiencies and recommending operational enhancements.\n\nOther duties as assigned.\n\nYou Should Have:\n1-3 years in account management, customer success, sales support, or a related field\n\nAdditional considerations made for experience focusing on property management\n\nBachelor’s degree or equivalent work experience preferred\n\nInterest in or exposure to property management, construction, or residential services is a plus\n\nBasic understanding of customer service principles and client relationship management\n\nFamiliarity with CRM platforms and Microsoft Office or similar tools\n\nEagerness to develop business acumen and grow within an account management career path.\n\nStrong written and verbal communication skills with the ability to build rapport with clients and internal stakeholders.\n\nBasic proficiencyin CRM systems and business tools such as spreadsheets, project management platforms, and communication tools.\n\nAnalytical mindset with the ability to interpret data and make recommendations.\n\nProblem-solving skills with a proactive approach to addressing client needs.\n\nOrganizational and time management skills with the ability to manage multiple tasks and priorities.\n\nWillingness to learn industry-specific tools, processes, and best practices.\n\nCollaboration skills to work effectively across teams and support shared goals.\n\nStrong communication skills, vital for client interactions and stakeholder management that lead to deep relationships.\n\nProficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management.\n\nAbility to support financial tracking, budgeting, and cost monitoring efforts.\n\nConflict resolution expertise to address and resolve potential disputes effectively.\n\nBasic knowledge or awareness of the tools and techniques used in single family renovations.\n\nTime management skills ensuring efficient handling of multiple accounts and projects.\n\nStakeholder coordination skills to support communication between clients, contractors, and internal 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