{"id":3077116,"url":"https://alion.io/job/lets-work-customer-service-officer-2","title":"Customer Service Officer","company":{"id":4413111,"name":"Let's Work","domain":"letswork.be","url":"https://alion.io/company/let-s-work","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ingelmunster, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-12T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-22T11:06:13Z","board_verified":false,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"functieomschrijving\nJe verwerkt klantbestellingen in SAP en zorgt ervoor dat alle gegevens correct geregistreerd worden.\n\nJe registreert materiaalreservaties en volgt de administratie nauwkeurig op.\n\nTelefonisch en via e-mail beantwoord je vragen van klanten en bied je een professionele service.\n\nJe beheert je eigen klantenportefeuille en bouwt een sterke relatie op met jouw klanten.\n\nJe volgt bestellingen dagelijks op en bewaakt de afgesproken levertermijnen.\n\nLoopt een levering vertraging op? Dan breng je de klant proactief op de hoogte en zoek je samen naar een oplossing.\n\nJe volgt goederen op die nog in voorraad staan en neemt contact op met klanten zodat leveringen tijdig kunnen plaatsvinden.\n\nBinnenkomende bestellingen ontvang je via Freshdesk en verwerk je verder in het systeem.\n\nJe maakt buigschetsen op met de BENDEX-tool.\n\nCreditnota's en debetnota's verwerk je correct in SAP.\n\nJe coördineert transporten en houdt klanten op de hoogte van de planning.\n\nDagelijks stem je af met productieplanning, transport en Customer Service om een vlotte samenwerking te garanderen.\n\nJe neemt deel aan ordercontroles om de kwaliteit van de administratie voor de Benelux en export te bewaken.\n\njouw profiel\nJe hebt minstens 1 à 2 jaar ervaring in een customerservice- of administratieve functie.\n\nJe werkt vlot met Microsoft Office en hebt ervaring met SAP.\n\nJe spreekt en schrijft vloeiend Nederlands, Frans en Engels.\n\nJe werkt nauwkeurig, houdt overzicht en volgt dossiers correct op.\n\nJe bent klantgericht, communiceert vlot en werkt graag samen met verschillende afdelingen.\n\nwat bieden wij jou?\nEen aantrekkelijk loon, aangevuld met extralegale voordelen.\n\nEen uitdagende en afwisselende functie binnen een internationale werkomgeving.\n\nDe kans om zelfstandig een eigen klantenportefeuille te beheren.\n\nEen job waarin je dagelijks samenwerkt met collega's van Customer Service, Transport en Productie.\n\nRuimte om jezelf verder te ontwikkelen en nieuwe systemen en processen te leren kennen.\n\nEen professionele werkomgeving waar teamwork, kwaliteit en klantgerichtheid centraal staan.\n\nBedrijfsinformatie\nOnze klant is een toonaangevende producent van geïsoleerde sandwichpanelen voor de bouw- en industriële sector. Met jarenlange expertise en een sterke focus op kwaliteit en innovatie levert ISOCAB duurzame oplossingen aan klanten in binnen- en buitenland.","description_format":"text","description_chars":2372,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T11:03:38Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.711,"p_room":0.9,"age_days":15,"expected_fill_days":22,"reasons":["conf:114","win:mid","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/lets-work-customer-service-officer-2","json_url":"https://alion.io/job/lets-work-customer-service-officer-2.json","meta":{"generated_at":"2026-10-28T02:18:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3105,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4413111},"rest":"https://alion.io/mcp/rest/get_company?id=4413111"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flets-work-customer-service-officer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flets-work-customer-service-officer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flets-work-customer-service-officer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lets-work-customer-service-officer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flets-work-customer-service-officer-2"}]}