{"id":3077416,"url":"https://alion.io/job/lets-work-helpdeskmedewerker-it","title":"Helpdeskmedewerker IT","company":{"id":4413111,"name":"Let's Work","domain":"letswork.be","url":"https://alion.io/company/let-s-work","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Beveren, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"VMWare","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-22T11:05:25Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-22T11:06:13Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"functieomschrijving\nbieden van eerste- en tweedelijnssupport via telefoon en e-mail en opvolgen van meldingen tot de oplossing\n\ninstalleren, configureren en onderhouden van computer- en kassasystemen\n\nopsporen en oplossen van technische problemen met hardware en software\n\nondersteunen van gebruikers bij het gebruik van intern ontwikkelde softwarepakketten\n\nregistreren, opvolgen en correct afsluiten van supportmeldingen\n\nopleiden en begeleiden van gebruikers bij IT-toepassingen\n\njouw profiel\nWie ben jij?\nbeschikken over een bachelordiploma en minstens 2 jaar relevante ervaring\n\neen grondige kennis hebben van IT en netwerken\n\nbasiskennis hebben van Microsoft Windows Server en VMware\n\nvertrouwd zijn met het Microsoft Office-pakket\n\ncommunicatief, flexibel en discreet zijn\n\ngebruikers op een klantgerichte manier kunnen helpen en technische problemen gestructureerd aanpakken\n\nwat bieden wij jou?\neen voltijds contract met 26 vakantiedagen\n\nmaaltijdcheques en ecocheques\n\neen jaarlijkse premie in juli en een eindejaarspremie\n\npersoneelskorting bij aankopen in de filialen\n\neen brede en afwisselende IT-functie met ruimte voor initiatief\n\nopleidingsmogelijkheden en kansen om je professioneel verder te ontwikkelen\n\nBedrijfsinformatie\nJe komt terecht bij een retailorganisatie met verschillende filialen waar IT een belangrijke rol speelt in de dagelijkse werking. Als helpdeskmedewerker ondersteun je de gebruikers en zorg je ervoor dat computer- en kassasystemen betrouwbaar blijven functioneren. Je werkt in een veelzijdige omgeving waar technische kennis, servicegerichtheid en samenwerking belangrijk zijn.\nHeb je een passie voor IT en help je graag anderen met technische vragen? In deze veelzijdige functie combineer je technische ondersteuning, probleemoplossing en gebruikersbegeleiding. Je helpt collega's bij IT-problemen, zorgt ervoor dat computer- en kassasystemen goed functioneren en ondersteunt gebruikers bij het dagelijkse gebruik van hardware en software.","description_format":"text","description_chars":1981,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T11:05:25Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.852,"p_room":1,"age_days":6,"expected_fill_days":22,"reasons":["conf:162","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/lets-work-helpdeskmedewerker-it","json_url":"https://alion.io/job/lets-work-helpdeskmedewerker-it.json","meta":{"generated_at":"2026-10-29T18:27:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27274,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4413111},"rest":"https://alion.io/mcp/rest/get_company?id=4413111"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flets-work-helpdeskmedewerker-it"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flets-work-helpdeskmedewerker-it"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flets-work-helpdeskmedewerker-it"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lets-work-helpdeskmedewerker-it\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flets-work-helpdeskmedewerker-it"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3077416}},{"tool":"search_jobs","arguments":{"company":"letswork.be","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3077416},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}