{"id":3282343,"url":"https://alion.io/job/letsgoup-technical-support-bilingual-in-chinese-universal-processing","title":"Technical Support - Bilingual in Chinese - Universal Processing","company":{"id":4425181,"name":"Letsgoup","domain":"letsgoup.com","url":"https://alion.io/company/letsgoup","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3150,"max":null,"currency":"USD","period":"month","gross":null,"usd_annual":37800},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T17:03:29Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T04:05:04Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Are you ready to go uP?\nWe are named in Top Workplaces NYC for 2021, 2024, and 2026!\nWe are one of the winners of USPAACC’s Fast 100 Asian American Business awards\nWe are recognized as one of the Top 5000 in Inc. Magazine’s Fastest Growing Private Companies\nWe were a finalist for Best ISO of the Year by ETA in 2024\nWe were awarded as a Growth Accelerator on the CO-100, an exclusive list that the U.S. Chamber of Commerce recognizes as America's top 100 small and medium sized businesses\nWhy Should You Join Universal Processing?\nYou want to work at a minority owned Fintech company that empowers small to medium-sized businesses\nYou are passionate to serve and support our local community and their growth\nYou get on-the-job training to get you familiar with the industry and the role\nYou get medical, vision, and dental coverage, along with PTO, 401k, and commuter benefits\nWe offer periodic performance review for potential salary increase\nCompensation: This is a non-exempt position, with a monthly salary of $3,150 during the probationary period. Upon successful completion of the probationary period, the base rate will increase to $3,500 per month.\nRole Summary: The Technical Support role is a fully onsite position 5 days a week. This position is a critical role that interacts directly with our clients and supports our sales effort.\nA Day in the Life of a Technical Support\nJob Responsibilities:\nDeployment & Configuration\nProgram, configure, test and deploy payment technologies, including standalone materials, mobile payment devices, online gateways and POS systems\nPerform quality checks to ensure devices are properly configured prior to shipment or installation\nAssist with batch preparation and execution of deployment projects\nMaintain accurate deployment records in the company CRM system\nInventory & Operational SupportMaintain and update inventory records and assist with inventory organization\nSupport monthly inventory reporting and assist in preparing purchase plans for devices and supplies\nHelp ensure operational readiness for deployment activities\nTechnical Support & Local ResponseProvide daily technical support via tickets, phone, live chat, and email inquiries\nTroubleshoot device, gateway, and POS-related issues and escalate complex cases when necessary\nProvide timely local deployment support and rapid response for time-sensitive reseller and merchant requests\nDocument client interactions and resolutions in the CRM System\nCross-Team CollaborationProvide basic pre-sale and post-sale technical assistance to Sales Agents\nAssist in communicating technical requirements between merchants and internal teams\nSupport coordination to ensure deployment and client issues are resolved efficiently\nPayment Security & System StabilityAssist in ensuring payment devices and configurations follow company security standards and operational procedures\nSupport efforts to maintain stable and reliable payment operations during deployment and troubleshooting processes\nLearning & DevelopmentContinuously learn about the company's hardware, software, and payment technologies\nParticipate in internal product training and assist with deployment or support-related projects as assigned\nQualifications:\nMust be authorized to work in the US at the time of hire. We are an E-Verify employer!\nBilingual proficiency in Mandarin-Chinese is required, including reading and writing.\nBachelor's degree in Computer Science, Computer Engineering, Information Technology, or the equivalent is preferred\nTechnically savvy with strong organization skills\nExperience troubleshooting issues and achieving solutions\nAble to take initiative to solve problem effectively\nSelf-motivated to learn new systems and installation of products\nAble to accomplish tasks before deadlines and be detail-oriented\nAble to work efficiently as part of a team and as an individual\nProficient with Excel and Word\n About uP:\nSince 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP’s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO-100, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Let’s Go uP, to commemorate its legacy and evolution.\nAt Let’s Go uP, we are an equal employment opportunity employer.\nTo learn more about us, please visit us at: https://letsgoup.com.\nLet's Go uP Together!","description_format":"text","description_chars":4940,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Chinese","level":"All levels","optional":false}]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","POS Systems","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-26T17:03:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":30,"reasons":["conf:1","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":37800,"is_top_pay":false},"html_url":"https://alion.io/job/letsgoup-technical-support-bilingual-in-chinese-universal-processing","json_url":"https://alion.io/job/letsgoup-technical-support-bilingual-in-chinese-universal-processing.json","meta":{"generated_at":"2026-10-29T12:02:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17981,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4425181},"rest":"https://alion.io/mcp/rest/get_company?id=4425181"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fletsgoup-technical-support-bilingual-in-chinese-universal-processing"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fletsgoup-technical-support-bilingual-in-chinese-universal-processing"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fletsgoup-technical-support-bilingual-in-chinese-universal-processing"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/letsgoup-technical-support-bilingual-in-chinese-universal-processing\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fletsgoup-technical-support-bilingual-in-chinese-universal-processing"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3282343}},{"tool":"search_jobs","arguments":{"company":"letsgoup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3282343},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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