{"id":1246821,"url":"https://alion.io/job/letstranzact-customer-success","title":"Customer Success","company":{"id":3800471,"name":"Letstranzact","domain":"letstranzact.ai","url":"https://alion.io/company/letstranzact","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":708},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Mixpanel","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-07-30T04:56:42Z","employer_posted_date":"2026-07-30","last_verified_at":"2026-09-26T01:25:22Z","board_verified":false,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"Designation: Customer Success Manager\nThe Mission\nManufacturing is the backbone of every economy. Yet, SMEs - who make up the majority of global manufacturing - are stuck with outdated tools and zero data intelligence.\nAt TranZact, we’re building the AI Native Operating System for Manufacturing. Starting with India (the hardest sandbox), we’re reimagining how SMEs operate:\nAI Agents (Data, Sales, etc) that autonomously handle and optimize workflows.\nIntegrated AI Agentic OS that powers decision-making, execution and collaboration\nFoundation for Marketplaces, Payments and Embedded Finance - reshaping how millions of businesses trade and grow.\nWe’ve already scaled to 10K+ manufacturers, while generating revenue efficiently, and are backed by some of the best investors - Tribe Capital, Prime Ventures, Kae Capital. We’ve also roped in some of the best founders in India from OfBusiness, Zetwerk, Blackbuck, Jupiter Money, among others.\nJoining now means being part of the team that takes TranZact to global to the IPO.\nAbout the Team:\nFounders\nTranZact was started by 3 of us and we have built an awesome team along the way.\nRitesh Kumar (Growth & Business) - IIT KGP (2011), Ex - Everstone Capital, Ambit\nSharad Sen Sharma (Product) - IIT KGP (2010), IIMA (2015), Ex - Barclays, McKinsey\nRohan Sen Sharma (Engineering) - BITS Pilani (2013), Ex - Oracle, Cubito\nResponsibilities:\nUnderstand the business, product & customer journey and how customer activation plays a major role in the overall growth model\n1:1 Video Calls with Customers\nAnalytical mindset and a data driven approach to boost customer activation\nWorking on onboarding new customers and getting an in-depth understanding of their needs in order to align our product offerings with their goals\nTrack and identify accounts which are at a churn risk and have a proactive approach to mitigate that\nBe a product advocate and have an in depth understanding of all the features and how they could solve the customer needs - push value over features\nProactively engage with the customers and establish relationships for better product feedback and industry understanding\nExposure to subscription- and renewal-based business processes, upselling, or cross-selling\nCustomer bucketing / segmentation to understand behavioural traits\nAbility to Empathize and to strategically problem solve with large customers to drive usage\nDay to day track of inflow, activation & conversion, maintain daily, weekly & monthly detailed analysis and reports\nCollaborate with internal teams like support, creative, marketing, product, tech and more, to drive growth.\nRequirements:\n2+ years of experience in a Customer Success Manager or sales-related role.\nTools Expertise: Experience on tools like Tableau, Google Analytics, Clevertap, Pendo, Totango, Mixpanel or their equivalent\nStrong with basics, quick learner & good with numbers\nExcellent verbal and written communication skills\nExperience with SQL & Advanced Excel\nExperience working hands-on with large-scale data sets\nExperience of working in a fast-growing unstructured startup environment\nWhy Join TranZact\nBe part of a Series A rocketship → on the journey from startup to IPO.\nWork on AI Agents and the AI Agentic OS, redefining how SMEs operate.\nBuild for impact at scale → from 10K businesses today to millions globally.\nCompetitive salary + meaningful ESOPs → you grow as TranZact grows.\nDirect mentorship from founders & some of India’s best angels.\nWhat happens after you apply\nQuick call to learn about your experience and why you want to work at Tranzact\nInterview rounds with the founders (Exploratory Call+, Technical + Culture Fit).\nThere might be optional rounds customised to your experience.\n This is your chance to build the most important OS for manufacturing in the world. If you’re hungry to build products that matter, TranZact is where you belong","description_format":"text","description_chars":3873,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-09-25T17:51:37Z"}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.23,"p_room":0.28,"age_days":59,"expected_fill_days":16,"reasons":["conf:28","win:tail","crowd:junior"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/letstranzact-customer-success","json_url":"https://alion.io/job/letstranzact-customer-success.json","meta":{"generated_at":"2026-09-28T04:04:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2426,"day_limit":5000,"remaining_today":2574,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}