# Support Engineer

About Letter AI Letter AI is the world’s first revenue enablement platform powered natively by AI. We’re reimagining the end-to-end revenue journey by turning real customer conversations and account data into actionable insights, personalized coaching, meeting prep, and next steps. Revenue teams aren’t asking for more content or tools. They’re asking for better outcomes. Letter does just that, empowering them to learn faster, sell smarter, and win more. We recently raised a $40M Series B and are already helping leading companies like Adobe, Lenovo, and Figma transform how their teams work. We 10xed our revenue last year and are looking for the best of the best in Chicago to help us build on that momentum. The Role We are looking for a Support Engineer to join our team and be the technical front line for our customers. You will own customer-reported issues end to end - diagnosing problems, working directly with our engineering team to resolve them, and helping shape a product that gets better with every ticket. This is a hands-on, high-impact role at an early-stage company, where the support function itself is still being built and you'll have real influence over how it works. Your

- **Id**: 1239998
- **Url**: <https://alion.io/job/letter-ai-support-engineer>
- **Role**: Support
- **Role family**: Support
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Chicago, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: yes
- **Status**: live
- **First seen at**: 2026-09-17T22:05:40Z
- **Employer posted date**: 2026-09-18
- **Last verified at**: 2026-11-11T08:22:14Z
- **Board verified**: yes
- **Days open**: 54
- **Description format**: text
- **Description chars**: 4169
- **Description truncated**: no
- **Benefits**: Stock options
- **Relocation offered**: no
- **Industries**: Sales Enablement

## Company

- **Id**: 2346941
- **Name**: Letter AI
- **Domain**: letter.ai
- **Url**: <https://alion.io/company/letter-ai>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Gem

## Salary

- **Min**: 80000
- **Max**: 110000
- **Currency**: USD
- **Period**: year
- **Usd annual**: 110000

## Technologies

- **Figma** — Optional: no
- **JavaScript** — Optional: no
- **Python** — Optional: no
- **SQL** — Optional: no
- **TypeScript** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 54

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-09-25T16:37:43Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: H-1B filings in 12 months: 1; Filings 12m: 1

## Liveness

- **Score**: 17
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.482
- **P room**: 0.36
- **Age days**: 54
- **Expected fill days**: 29
- **Reasons**: conf:1, win:tail, crowd:junior
- **Computed at**: 2026-11-11T05:49:22Z

## Pay

- **Stated usd annual**: 110000
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.