{"id":2561847,"url":"https://alion.io/job/levanta-support-engineer-engineering-operations","title":"Support Engineer, Engineering Operations","company":{"id":10396,"name":"Levanta","domain":"levanta.io","url":"https://alion.io/company/levanta","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":80},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Rest API","optional":false},{"name":"Slack","optional":false},{"name":"SQL","optional":false},{"name":"TypeScript","optional":false}],"status":"live","first_seen_at":"2026-10-14T19:11:02Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-16T02:21:51Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Levanta is the creator affiliate platform built for modern e-commerce. We connect brands, creators, publishers, and marketplaces through a single platform for creator discovery, activation, partnership management, payments, and cross-channel performance measurement. Through our Creator Marketplace and AI-powered Social Discovery, brands can access more than 90,000 vetted creators and millions more across TikTok, Instagram, and Facebook, building measurable creator partnerships across Amazon, Walmart, Shopify, and other retail channels.\nFollowing our recent $22 million Series B, which brought our total funding to more than $43 million, we are investing further in our technology, our team, and our expansion across the retail ecosystem. We are building the infrastructure for Creator Commerce Media and creating more opportunities for brands to grow, creators to earn, and marketplaces to generate measurable demand.\n**We are only accepting candidates with verified LinkedIn profiles**\nWe're hiring a Support Engineer to join Levanta's growing team. This role is the bridge / glue between Customer Success and Engineering to troubleshoot and resolve product, integration, and API-related issues. The ideal candidate is customer-obsessed, technically savvy, and comfortable working cross-functionally to ensure a high-quality customer experience.\nWhat You'll Own:\nRespond to technical issues and questions via Slack, Linear (our ticketing software), and Pylon\nUnderstand the technical nuances of Levanta's technology and guide customers through their challenges\nEscalate product bugs to the engineering team with clear context\nCreate and maintain technical support documentation to enable the entire CS and engineering team to serve our customers\nIdentify repeat issues and propose solutions to improve the product\nBuild out internal tools to solve common issues\nUtilize and implement AI workflows that will make our support process more efficient\nWhat We're Looking For:\n2+ years of prior experience in the technical support, solutions engineering, or software engineering.\nAbility to read / write code in Typescript\nGood communication skills, able to juggle multiple technical conversations\nFamiliarity with REST APIs, SQL, and cloud tooling.\nWhat Levanta Offers:\nA dynamic and supportive work environment where innovation and creativity are encouraged.\nCompetitive salary and benefits package.\nOpen vacation and sick policy, take the time you need.\nOpportunity for professional growth and advancement within a rapidly expanding startup.\nA culture that values diversity, inclusion, and the impact of every team member on our success.\nMust have a permanent address in one of our hub states: California, Florida, New York, Ohio, Utah, Texas, Michigan, Washington, Colorado, Massachusetts, North Carolina, Pennsylvania, or DC.","description_format":"text","description_chars":2831,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Lead Generation","Influencer Marketing"],"lifecycle":[{"event":"open","at":"2026-10-14T20:54:28Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/levanta-support-engineer-engineering-operations","json_url":"https://alion.io/job/levanta-support-engineer-engineering-operations.json","meta":{"generated_at":"2026-10-16T04:03:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":629,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":10396},"rest":"https://alion.io/mcp/rest/get_company?id=10396"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flevanta-support-engineer-engineering-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flevanta-support-engineer-engineering-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flevanta-support-engineer-engineering-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/levanta-support-engineer-engineering-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flevanta-support-engineer-engineering-operations"}]}