{"id":2046653,"url":"https://alion.io/job/level-data-customer-success-manager","title":"Customer Success Manager","company":{"id":2432926,"name":"Level Data","domain":"leveldata.com","url":"https://alion.io/company/leveldata","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":75000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LLM","optional":false}],"status":"live","first_seen_at":"2026-09-16T17:58:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-09T01:21:36Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower educators with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.\nAbout Us: At Level Data, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.\nThe Company is supported by a fully remote workforce.\nRole Overview:As a Customer Success Manager, you'll own the post-sale relationship for a portfolio of K-12 district and state-agency accounts - driving retention, expansion, and measurable data outcomes that make educators' jobs easier.\nWhat You'll Do :\nOwn value delivery, renewals, and expansion. Manage account success plans, forecast and close renewals end-to-end (pricing, terms, redlines, on-time signature) and run upsell/cross-sell from discovery to close solo or in partnership with Sales. Accountable for GRR and NRR targets across your book.\nDrive measurable value. Translate product usage into strategic outcomes superintendents, CIOs, and CFOs care about data accuracy, governance, reporting confidence and tell that story through QBRs, EBRs, and executive readouts.\nManage risk and prevent churn. Monitor health signals, build remediation plans, and orchestrate cross-functional rescues before issues become churn.\nBuild durable, multi-threaded relationships. Map and engage stakeholders across IT, instructional, finance, and exec sponsors; deliberately de-risk single-threaded accounts.\nLead complex SaaS implementations. Partner with product and engineering onboarding, integrations, and configuration; close the loop with product feedback that shapes the roadmap.\nUse AI and automation to scale your impact. Apply modern CS tooling health-score automation, AI-assisted account research, dashboards to manage a larger book without losing the white-glove feel.\nQualifications:\n3-5+ years of experience in Customer Success managing enterprise customers and senior stakeholders in a SaaS environment.\nProven track record of achieving GRR and NRR targets.\nStrong verbal and written communication skills, including presentation ability for executive audiences through EBRs and board level communication.\nStrong understanding of customer success motions including value focused account planning, expansion motions, multi-threading, mutual action plans, QBRs/EBRs, onboarding in data, analytics, or education technology.\nHighly organized and data driven, with strong attention to detail, the ability to manage multiple accounts and priorities simultaneously, and a bias toward using metrics and dashboards to inform decisions and track progress.\nBachelor's degree in a relevant field (Education, Data Science, Business, etc.)or equivalent professional experience.\nTechnical background or fluency is a strong plus; experience with APIs, data integrations, product configuration, or similar technical concepts will be increasingly valuable as this role evolves at the intersection of customer success and product.\nComfort with AI-powered tools (e.g., LLM-based research assistants, automated meeting summaries, predictive health scoring) and a bias toward using them to scale your impact.\nWhy Join Level Data?\nMeaningful Impact: Your work directly influences education outcomes.\nCollaborative Culture: We value teamwork, transparency, and shared success.\nProfessional Growth: Opportunities to learn, lead, and make a difference.\nFlexible Work Environment: Embrace remote work, with occasional travel (approximately 10-15%).\nIf you're ready to contribute to a culture of trust, collaboration, and results, apply today! Let's empower educational leaders together.\nBenefits\n· Unlimited PTO\n· 401(k) with company match\n· Competitive medical, dental, and vision coverage\n· Paid parental leave\n· Mental health and wellness support\n· Annual learning & development budget","description_format":"text","description_chars":4269,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T19:50:24Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.757,"p_room":0.75,"age_days":21,"expected_fill_days":28,"reasons":["conf:3","win:late"],"computed_at":"2026-10-08T05:49:30Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":true},"html_url":"https://alion.io/job/level-data-customer-success-manager","json_url":"https://alion.io/job/level-data-customer-success-manager.json","meta":{"generated_at":"2026-10-09T03:10:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1556,"day_limit":5000,"remaining_today":3444,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2432926},"rest":"https://alion.io/mcp/rest/get_company?id=2432926"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flevel-data-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flevel-data-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flevel-data-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/level-data-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flevel-data-customer-success-manager"}]}