{"id":3979400,"url":"https://alion.io/job/level-director-of-it","title":"Director of IT","company":{"id":4417780,"name":"Level","domain":"level.me","url":"https://alion.io/company/level-14","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":27,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":134,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"OSPF","optional":false},{"name":"VLAN","optional":false},{"name":"Active Directory","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"GCP","optional":true},{"name":"Hyper-V","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"Least Privilege","optional":true},{"name":"Linux","optional":true},{"name":"MPLS","optional":true},{"name":"Service Desk","optional":true},{"name":"VMWare","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-11-09T18:48:11Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-14T14:18:07Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":4},"description":"POSITION OVERVIEW\nWe are seeking a dynamic and experienced Director of Information Technology to lead and manage our entire IT infrastructure, operations, and service delivery across multiple sites. This is a senior leadership role responsible for the stability, performance, and strategic direction of all IT systems, from switching and routing architecture to server infrastructure, cloud services, and end-user support.\nThe ideal candidate is a well-rounded IT leader who has spent significant time in the field and in the server room, understands enterprise networking inside and out, and can seamlessly transition between strategic planning and hands-on technical problem-solving. You will manage a team of IT professionals, oversee helpdesk operations, and serve as a key technology partner to executive leadership.\nKEY RESPONSIBILITIES\nIT Strategy & Leadership\nDefine and execute the organization’s IT roadmap, aligning technology investments with business goals and operational needs\n\nLead, mentor, and develop a high-performing IT team including of systems administrators helpdesk staff\n\nInterface with engineers to support engineering requirements and strategy\n\nServe as the primary technology advisor to executive leadership, providing clear reporting on infrastructure health, risks, and initiatives\n\nAssist in the creation and enforcement of IT policies, standards, procedures, and governance frameworks across all sites\n\nNetworking - Switching, Routing & Infrastructure\nDesign, deploy, and maintain enterprise-grade switching and routing infrastructure across all locations\n\nManage LAN/WAN architecture including VLANs, inter-VLAN routing, spanning tree, and QoS configurations\n\nOversee BGP, OSPF, and static routing protocols to ensure reliable, redundant connectivity between sites and the internet\n\nLead network capacity planning, performance monitoring, and proactive troubleshooting across all layers of the stack\n\nPreferred experience with Juniper, Ubiquiti/UniFi, Cisco, or equivalent enterprise networking platforms\n\nMulti-Site Management\nOversee IT operations across multiple physical locations, ensuring consistent service delivery, standards compliance, and uptime across all sites\n\nDevelop and manage site-specific infrastructure documentation, asset inventories, and network diagrams\n\nCoordinate remote hands and local vendor support for sites without dedicated on-site IT staff\n\nLead network and systems refresh projects across distributed locations with minimal disruption to operations\n\nEnsure WAN connectivity, SD-WAN or MPLS links, and failover mechanisms are properly configured and tested at each site\n\nServer & Systems Administration\nOwn the full lifecycle of server infrastructure including procurement, deployment, patching, monitoring, and decommission\n\nManage on-premises and hybrid server environments running Windows Server and/or Linux; including Active Directory, Group Policy, DNS, and DHCP\n\nOversee virtualization platforms (VMware, Hyper-V, or equivalent) for resource optimization and high availability\n\nAdminister backup and disaster recovery programs, ensuring RPO/RTO targets are defined, tested, and achievable\n\nLead storage area network (SAN) or NAS management, ensuring data integrity, performance, and redundancy\n\nCloud & Hybrid Infrastructure\nManage and optimize hybrid cloud environments across Azure, AWS, or GCP alongside on-premises infrastructure\n\nAdminister software offerings and license management\n\nHelpdesk & End-User Support Management\nLead and manage the helpdesk team to deliver high-quality, timely technical support to end users across all sites\n\nDefine and enforce SLA targets, ticket escalation procedures, and quality standards for all support tiers\n\nImplement and maintain IT Service Management (ITSM) processes including incident, problem, change, and asset management\n\nOversee endpoint management and deployment including imaging, patching, and lifecycle management\n\nEstablish and track helpdesk KPIs and reporting to identify trends, recurring issues, and improvement opportunities\n\nChampion end-user experience, ensuring technology enables productivity across all departments and locations\n\nSecurity & Compliance\nPartner with the Director of Cybersecurity to ensure infrastructure adheres to security best practices\n\nEnforce access control policies including RBAC and least-privilege principles across systems and applications\n\nEnsure all systems are covered by current patch management, endpoint protection, and monitoring tooling\n\nMaintain IT compliance with applicable regulatory and audit frameworks relevant to the organization\n\nREQUIRED QUALIFICATIONS\n8+ years of progressive IT experience, including 3+ years in a management or director-level role\n\nDeep, hands-on expertise in enterprise switching and routing (VLANs, BGP, OSPF, STP, QoS, VPNs)\n\nProven experience managing IT operations across multiple physical sites or locations\n\nStrong server administration background including Windows Server, Active Directory, DNS/DHCP, and virtualization\n\nExperience managing hybrid or cloud-based infrastructure (Azure, AWS, or GCP)\n\nDemonstrated ability to build, lead, and develop IT teams including helpdesk, network, and systems staff\n\nSolid understanding of ITSM principles and experience managing helpdesk or service desk operations\n\nExperience with endpoint management, MDM platforms, and device lifecycle management\n\nAbility to develop and present IT roadmaps, budgets, and risk reports to executive leadership\n\nExcellent communication and interpersonal skills; able to translate technical complexity for non-technical stakeholders\n\nMust be based in Austin, TX or willing to relocate prior to start date\n\nPREFERRED CERTIFICATIONS\nOne or more of the following certifications is strongly preferred:\nCCNA or CCNP: Cisco Certified Network Associate / Professional\n\nCompTIA Network+ and/or CompTIA Server+\n\nMicrosoft Certified: Azure Administrator Associate (AZ-104)\n\nMicrosoft Certified: Modern Desktop Administrator / Endpoint Administrator\n\nVMware VCP: vSphere or Data Center Virtualization\n\nITIL Foundation: IT Service Management\n\nCompTIA Project+ or PMP: Project Management","description_format":"text","description_chars":6156,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["EdTech Platforms","E-learning","Primary Education"],"lifecycle":[{"event":"open","at":"2026-11-09T19:15:55Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":134,"reasons":["seen:4","velocity","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/level-director-of-it","json_url":"https://alion.io/job/level-director-of-it.json","meta":{"generated_at":"2026-11-14T18:11:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21424,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417780},"rest":"https://alion.io/mcp/rest/get_company?id=4417780"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flevel-director-of-it"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flevel-director-of-it"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flevel-director-of-it"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/level-director-of-it\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flevel-director-of-it"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3979400}},{"tool":"search_jobs","arguments":{"company":"level.me","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3979400},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}