{"id":2860122,"url":"https://alion.io/job/level-senior-crm-specialist-adobe-experience-cloud","title":"Senior CRM Specialist - Adobe Experience Cloud","company":{"id":16419,"name":"Level","domain":"level.agency","url":"https://alion.io/company/level","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":109000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":22},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Braze","optional":false},{"name":"JavaScript","optional":false},{"name":"SQL","optional":false},{"name":"ChatGPT","optional":true},{"name":"Claude","optional":true},{"name":"Midjourney","optional":true},{"name":"Perplexity","optional":true},{"name":"Together AI","optional":true}],"status":"live","first_seen_at":"2026-10-19T16:00:48Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-20T20:16:32Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"This job posting is available in English and Canadian French. Please scroll down for the French version.\n Cette offre d’emploi est disponible en anglais et en français (Canada). Veuillez faire défiler pour la version française.\n________________________________\nRemote - U.S. & Canada Only | Full-Time\nCompensation:\n$100K USD (U.S.-based candidates)\n$100K CAD (Canada-based candidates)\nThe Senior CRM Specialist is a hands-on, technically strong CRM operator who builds, deploys, and maintains email campaigns and customer journeys in Adobe Experience Cloud for Level's clients. This is not a pure engineering role: we are looking for someone who understands why a journey exists, not just how to build it. They should bring a marketer's sense of the customer lifecycle to every build.\nAbout Level\nLevel Agency is an AI-powered performance marketing agency built for brands ready to shatter yesterday’s wins.\nWe help complex, high-consideration brands outperform their last result using AI, data science, creativity, and relentless iteration.\nWe specialize in markets where the stakes are high and the journeys are complex - education, B2B technology, financial services, healthcare, CPG, ecommerce, and more. Our work spans the full performance ecosystem: media planning & buying, performance creative, SEO & AI search, CRM & automation, and advanced analytics.\nIn 2025, Level acquired BAM Strategy - expanding our capabilities into digital experience, CRM strategy, personalization, and loyalty. The result is a fully integrated growth engine that connects acquisition to retention, media to lifecycle, and performance to long-term customer value.\nToday, our 250-person team operates fully remote across the U.S. and Canada, supporting 150+ ambitious brands.\nYour Role (and Impact)\nSitting within Level's Martech & Analytics team, this person takes a brief and runs with it. They own their work from setup through deployment, make sound judgment calls without being told every step, and bring forward recommendations when something could work better. The ideal candidate is a self-directed, proven operator who can step into an existing instance, diagnose what is broken, and fix it with minimal oversight.\nOwn the build, QA, and deployment of email campaigns in Adobe Campaign (Classic or Standard) and/or Adobe Journey Optimizer end to end, ensuring every send is accurate, on time, and on brand\nTranslate briefs and journey maps into working builds, filling gaps with sound judgment and raising questions early when a brief is incomplete or a requirement won't work as written\nConfigure audience targeting, personalization, and dynamic content within existing templates and data schemas to improve relevance and engagement\nManage the send calendar, including scheduling, dependency sequencing, and deployment-readiness checks for rendering, links, suppression, and compliance (CAN-SPAM, TCPA, CASL)\nConfigure and maintain multi-step, multi-channel journeys (email, plus SMS and push where in scope), implementing segmentation, flow control, and decision logic\nRun journey QA on logic, timing, and audience entry/exit conditions before activation, so issues are caught before they reach customers\nAudit existing campaign and journey builds, workflows, and data schemas, diagnose what is broken, redundant, or misconfigured, and fix it without disrupting live sends\nRecommend improvements to journey logic, segmentation, and program performance, explaining the marketing rationale as well as the technical approach\nBring a proposed solution, not just the problem, when escalating structural or data-quality issues that require architecture-level decisions\nCommunicate clearly with internal teams and client stakeholders, setting expectations, flagging risks, and explaining technical trade-offs in plain language\nDocument builds and fixes so the team has a clean, reliable handoff trail\nSkills & Qualifications\nMust-Haves:\nHands-on production experience in Adobe Campaign (Classic or Standard) and/or Adobe Journey Optimizer / Adobe Experience Platform\nA track record of owning CRM work end to end with minimal oversight; you are comfortable being the person who makes it work\nProven ability to step into an existing instance built by others, diagnose problems, and repair prior configuration rather than only building greenfield\nStrong lifecycle marketing understanding: you can explain why a journey is designed a certain way and spot when it isn't serving the customer or the business\nSound judgment on when to make a call yourself and when to escalate, with the confidence to push back on a brief that won't work\nClear written and verbal communication, including explaining technical issues to non-technical stakeholders\nWorking knowledge of HTML/CSS for email template troubleshooting and customization\nWorking knowledge of email/SMS compliance regulations\nPreferred:\nHands-on experience in Salesforce Marketing Cloud (strongly preferred), such as Journey Builder, Email Studio, Automation Studio, AMPscript, and SQL query activities\nExperience with additional CRM and marketing automation platforms, such as Microsoft Dynamics 365, Klaviyo, or Braze\nExperience with Adobe Experience Platform segments, schemas, and audience activation\nSQL or scripting (JavaScript) for workflow customization and troubleshooting\nTelecom or B2C subscription-industry CRM experience\nAgency-side or client-facing experience\nEducation & Experience\nMust-Haves:\nBachelor's degree in Marketing, Information Systems, Computer Science, Business, or a related field (or 4 additional years of equivalent professional experience)\n5 to 8 years of hands-on CRM and lifecycle marketing experience, with significant production work in Adobe Experience Cloud email and journey platforms\nPreferred:\nAdobe Certified Professional or Expert in Adobe Campaign or Adobe Journey Optimizer\nSalesforce Marketing Cloud certification (e.g., Email Specialist, Developer, or Consultant)\nAgency experience supporting CRM programs for multiple clients simultaneously\nAI Expectations\nAt Level, proficiency with AI tools is a core part of your role-not a nice-to-have. Your success in this position depends not only on your functional expertise, but also on your ability to actively integrate AI into how you work.\nYou are expected to:\nExperiment continuously with AI tools (e.g., ChatGPT, Midjourney, Claude, Perplexity) to improve the speed, quality, and impact of your work (e.g., draft briefs, summarize research, analyze data trends, generate initial strategic frameworks, identify patterns in large datasets).\nProactively document and share what you learn-your prompts, process improvements, and use cases-so others can benefit and we can grow together.\nApproach AI with an iterative mindset, refining how you apply it to your work over time. The first idea is rarely the best; testing, tweaking, and improving is part of the process.\nLean into discomfort, especially when tools or workflows feel unfamiliar. Growth happens when you're stretching beyond what's comfortable or routine.\nAI is not a shortcut-it’s a skillset. You’re expected to use it as a force multiplier for creativity, strategy, and execution, not as a substitute for thoughtful work. As our tools evolve, your ability to adapt and lead through change will be a key part of your performance and growth at Level.\nOur Core Values\nNo Ego, All InWe don't do \"that's not my job.\" We win together, step in where needed, and care more about the outcome than the org chart.\n\nBetter Every DayWe want the feedback, even when it stings. We test, learn, adapt, and keep raising the bar.\n\nRelentless for ResultsActivity is nothing without outcomes. We care about the work that moves the business forward.\n\n Driven by TruthWe challenge assumptions, follow the data, and tell clients what they need to hear, not just what is easy to say.\n\nPerks & Benefits\nAt Level, we support our people across the U.S. and Canada with benefits designed to promote flexibility, wellbeing, and long-term growth.\nFully remote across the U.S. & Canada, plus monthly WFH stipend and Summer Fridays\nGenerous time off, including unlimited PTO (U.S.), competitive vacation (Canada), and parental/family leave options\nComprehensive health benefits, mental health support, and company-paid disability & life coverage\nEmployer retirement contributions (401(k) in the U.S., RRSP match in Canada)\nQuarterly performance reviews and career advancement opportunities\nRemote First\nThis role is open to U.S. and Canada residents and is fully remote. Occasional travel may be required for company events and team working sessions. We are unable to sponsor visas at this time.\nLevel Is Built on Inclusion\nWe celebrate what makes you, you. Level Agency provides reasonable accommodations to applicants with disabilities during the recruitment process. If you require an accommodation, please let us know during your application or interview process.\nReady to Apply?\nClick below to submit your resume. You'll also answer a few thoughtful questions, so take your time.\nWe care more about what you can do than whether your career path was perfectly linear.\nLet's build something together.\nAI HIRING DISCLAIMER\nWe use AI-assisted tools to support parts of our hiring process, including resume screening and interview note-taking or summarization. These tools support, but do not replace, human judgment. All hiring decisions are made by Level's hiring team.\n______________________\nTélétravail, États-Unis et Canada seulement | Temps plein\nRémunération :\n100 000 $ US (candidats et candidates basés aux États-Unis)\n100 000 $ CA (candidats et candidates basés au Canada)\nLe ou la spécialiste CRM senior est une personne technique, pragmatique et à l’aise en production, qui crée, déploie et maintient des campagnes courriel et des parcours client dans Adobe Experience Cloud pour les clients de Level. Ce n’est pas un rôle d’ingénierie pure : nous cherchons quelqu’un qui comprend pourquoi un parcours existe, et pas seulement comment le construire. Cette personne apporte à chaque projet le sens du cycle de vie client d’une vraie marketeuse ou d’un vrai marketeur.\nÀ propos de Level\nLevel Agency est une agence de marketing de performance propulsée par l’IA, conçue pour les marques prêtes à faire voler en éclats les succès d’hier.\nNous aidons des marques complexes, dont le cycle de décision est long, à surpasser leur dernier résultat grâce à l’IA, à la science des données, à la créativité et à une itération acharnée.\nNous sommes spécialisés dans les marchés où les enjeux sont élevés et où les parcours sont complexes : éducation, technologies B2B, services financiers, santé, produits de grande consommation (PGC), commerce électronique, et plus encore. Notre travail couvre tout l’écosystème de la performance : planification et achat média, créatifs de performance, SEO et recherche IA, CRM et automatisation, et analytique avancée.\nEn 2025, Level a acquis BAM Strategy, élargissant ses capacités à l’expérience numérique, à la stratégie CRM, à la personnalisation et à la fidélisation. Le résultat : un moteur de croissance entièrement intégré, qui relie l’acquisition à la rétention, les médias au cycle de vie, et la performance à la valeur client à long terme.\nAujourd’hui, notre équipe de 250 personnes travaille entièrement à distance partout aux États-Unis et au Canada, au service de plus de 150 marques ambitieuses.\nVotre rôle (et votre impact)\nAu sein de l’équipe Martech et analytique de Level, cette personne prend un mandat et le mène à terme. Elle assume la responsabilité de son travail, de la configuration jusqu’au déploiement, prend de bonnes décisions sans qu’on lui dicte chaque étape et propose des recommandations lorsqu’une approche pourrait être améliorée. La candidate ou le candidat idéal est une personne autonome et éprouvée, capable de prendre en charge une instance existante, de diagnostiquer ce qui ne fonctionne pas et de le corriger avec très peu de supervision.\nAssumer de bout en...","description_format":"text","description_chars":21139,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":["Company events","Parental leave","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Social Media Marketing","Search Engine Optimization (SEO)","Email Marketing","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-19T16:00:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":127,"reasons":["conf:2","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/level-senior-crm-specialist-adobe-experience-cloud","json_url":"https://alion.io/job/level-senior-crm-specialist-adobe-experience-cloud.json","meta":{"generated_at":"2026-10-20T21:58:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25585,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":16419},"rest":"https://alion.io/mcp/rest/get_company?id=16419"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flevel-senior-crm-specialist-adobe-experience-cloud"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flevel-senior-crm-specialist-adobe-experience-cloud"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flevel-senior-crm-specialist-adobe-experience-cloud"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/level-senior-crm-specialist-adobe-experience-cloud\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flevel-senior-crm-specialist-adobe-experience-cloud"}]}