Entertainment Keyholder

OVERVIEW

You set the standard for the Level99 experience. As a Keyholder, you’ll lead from the floor, take control of the shift, and step into the Manager on Duty role to keep the Venue running at a high level. You’ll work alongside the Team, make real-time decisions, and ensure every part of the operation stays on track. If you thrive in fast-paced environments, take accountability, and lead with confidence, this role is for you.

RESPONSIBILITIES

• Act as Manager on Duty, owning shift execution and overall Venue performance
• Lead the Team through active floor presence, real-time direction, and coaching
• Maintain control of Guest experience, safety, and policy enforcement across the Venue
• Oversee staffing, shift flow, and operational execution to ensure a high-quality experience
• Maintain accountability for cash handling, POS systems, and overall operational accuracy
• Support event execution and coordinate with internal Teams to ensure smooth delivery

MUST-HAVE SKILLS

• Friday and weekend availability - a must; flexible schedule including days, nights, and holidays
• Ability to stand, walk, and stay active for 8+ hour shifts; lift and carry up to 50 lbs
• Strong verbal communication skills and a natural ability to connect with people
• Comfortable working under pressure in a fast-paced, ever-changing environment
• Positive, upbeat, team-first attitude

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

• Minimum 1 year experience working as a leader of people in a high-volume entertainment and/or food & beverage business
• Minimum 1 year experience as a keyholder in a previous position
• Relevant Education: B.S. in Hospitality Management, or other related degree
• CPR/AED/First Aid Certified