{"id":3365938,"url":"https://alion.io/job/level99-operations-manager-3","title":"Operations Manager","company":{"id":678390,"name":"Level99","domain":"level99.com","url":"https://alion.io/company/level99","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lake Buena Vista, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":95000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1589},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T20:23:28Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T23:54:04Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"OVERVIEW\nThe Level99 team is seeking a Venue Operations Manager who will play an integral part in the Level99 management team. This is an inspirational leader that offers support to both our team members and our guests. The Venue Operations Manager is passionate and knowledgeable when communicating our vision to create meaningful experiences and hospitality for our guests. This role works closely with multiple key departments within the operation, including the Events Sales Department, Food & Beverage, Merchandise, and Entertainment departments for the smooth functioning of the overall guest experience. The primary responsibilities of this position will align with one of those departments and rotate over time, cultivating a well-rounded overall operations manager.\nThis person will lead by example and understand the importance of management vs. leadership. Our Venue Operations Manager will work in the trenches, side by side with the entertainment and F&B teams to drive overall venue quality, standards and performance.\nCORE RESPONSIBILITIES\nResponsible for inventory, smallwares, ordering of products, training and management of the assigned specific area of responsibility (Bar, Entertainment People, Entertainment Systems, Merchandise, Events, etc).\nResponsible for scheduling departmental team members appropriately, ensuring the venue isoptimally staffed with individuals that embody Level99’s cultural values by continuously training and developing our team\nManaging hiring efforts administratively and in-person. including job posting maintenance, recruiting budgets, interviewing, hiring, and onboarding\nAllows empowerment amongst the staff to help develop each other based on individual strengths\nSupports the Venue Director of Operations and the Assistant Venue Director of Operations in the growth & development of the Operations leadership team including all hourly supervisors\nWork with the F&B, Entertainment and Learning and Development teams to implement and maintain service team training programs and support the other managers in their efforts to do the same\nSeamlessly work with and support events team\nThorough knowledge of food and beverage menus, challenge rooms, company vision and values, merchandise and event operations.\nSupports all venue-level change management activities, ensuring effective and accurate communication of new product, service and operational information and skillfully guiding the team to optimal performance\nLeads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep\nEnsures continuous compliance with all relevant federal/state laws, insurance requirements, Landlord regulations, and company policiesEnsures labor and controllable costs stay consistently within guidelines set by the company\nDaily cash management, reconciliation, and audits\nOrdering paper products and inventory\nOther responsibilities, as assigned\nAREAS OF RESPONSIBILITY\nENTERTAINMENT SYSTEMS & MERCHANDISE\nOwns daily operational readiness for Entertainment, including open, mid, and close execution, ensuring all spaces are safe, clean, and guest-ready.\nUpholds POISED standards across Entertainment, driving service execution quality, cleanliness, show standards, and overall experience flow.\nLeads safety, emergency readiness, and incident response within Entertainment, proactively identifying risks and ensuring Team preparedness.\nManages experience flow, congestion, and capacity in real time, ensuring volume does not exceed safe or operational limits.\nOversees operational-level service recovery, partnering with Guest Experience to respond to real-time feedback and resolve issues on the floor.\nMaintains accessibility standards within Entertainment, owning documentation, training, guest accommodations, and coordination with the Support Center.\nEnsures compliance with merchandise ordering, inventory, planograms and offerings according to the Support Center Merchandise Manager and Supply Chain Manager.\nMaintains staffing levels appropriate to business needs and works with ADO to hire, train and schedule team members\nHelps with loss-prevention tactics and procedures to ensure safety of products and people\nMaintains local inventory and offering POS systems\nENTERTAINMENT PEOPLE\nHires, trains, schedules, and develops Entertainment Team Members, ensuring proper coverage, labor efficiency, and alignment with forecasted demand.\nLeads coaching, performance reviews, and skills certification, holding Teams accountable to operational, safety, and Guest experience standards.\nManages disciplinary documentation and corrective action processes with consistency, fairness, and professionalism.\nPartners on interview coordination, recruiting workflows, onboarding experience, and succession planning to build a strong Entertainment Team.\nListens to Team and Guest needs by being approachable, positive, and engaged on the floor, fostering a strong culture of ownership and accountability.\nTakes initiative by identifying development gaps, engagement opportunities, and operational friction, proactively driving continuous improvement.\nFOOD & BEVERAGE / BAR\nHires, trains and schedules new service team members for bar, server/cashier and FOH support\nWorks with the Support Center F&B team to ensure product compliance, ordering, inventory and quality\nSets par levels required to service guest needs and works with DO/ADO on ensuring product and forecasts are aligned\nListens to guest and staff needs and expectations by being approachable and positive, with an energetic attitude\nQuick to react in a way that is suitable for a particular situation including displaying skill in leading and navigating hard conversations with grace, maturity, and decisiveness\nTakes initiative, seeing what needs to be done, and being proactive to keep things always moving forward \nPoint of contact for Toast POS system with Ops Services Team/Consultants\nEnsures guest safety within the venue, inclusive of entertainment safety, continuously monitoring and addressing any foreseeable risks to guest’s health and welfare, as well as food safety,, ensuring adherence to all food safe processes and standards\nEVENTS\nLeads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep\nThorough knowledge of food and beverage menus, event menus and entertainment offerings\nSupports Director of Operations, Assistant Director of Operations and Event Sales Team in the growth & development of the FOH leadership team including the shift supervisors and all hourly team members\nSupports all venue-level change management activities, ensuring effective and accurate communication of new product, service and operational information and skillfully guiding the team to optimal performance\nEnsure communication between the Event Department (Sales/Director/Coordinator) and local venue team is seamless. Assist in updating staff BEO binder. Attend weekly BEO meeting; report on any issues with past events; Assign manager and additional staff to each event\nResponsible for the training, testing and scheduling of all Event Captains to ensure operational coverage for all events\nEnsure that checks are closed out correctly to match the contracts\nFill out the event tracker daily at the beginning of each shift to ensure that running financials are accurate\nMUST-HAVE SKILLS\nAbility to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required\nAble to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs\nAble to grasp, reach overhead, push, lift and carry up to 50 pounds\nAble to work with all management teams to ensure optimal communication\nAbility to work well under pressure in a fast paced, ever changing work environment\nExcellent verbal and written communication skills\nHighly organized with strong attention to detailHigh integrity and professionalism\nHigh School education or equivalent \nUnderstands, utilizes and embraces new technology and its implementation into our operation\nA positive, joyful, upbeat and energetic attitude - leading by example\n Ability to train on-site in Greater Boston or Tysons Corner, VA\nOTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE\nMinimum 2 years’ experience working as an Entertainment Venue, Restaurant or Bar Manager or equivalent in a high-volume entertainment and/or food & beverage business\nRelevant Education: B.S. in Hospitality Management, or other related degree \nServSafe, Allergen and ChokeSaver Certifications","description_format":"text","description_chars":8716,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Event Management","Hobbies & Leisure"],"lifecycle":[{"event":"open","at":"2026-10-27T23:09:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":35,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/level99-operations-manager-3","json_url":"https://alion.io/job/level99-operations-manager-3.json","meta":{"generated_at":"2026-11-01T02:27:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3694,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678390},"rest":"https://alion.io/mcp/rest/get_company?id=678390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flevel99-operations-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flevel99-operations-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flevel99-operations-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/level99-operations-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flevel99-operations-manager-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3365938}},{"tool":"search_jobs","arguments":{"company":"level99.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3365938},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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