Senior Machine Learning Engineer
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Salary
≈ $112k – $247k per year (Estimated)
Location
Remote (India, United States)
Seniority
Senior · 2+ years exp
Overview
Company
Impact
Profile match
LevelAI is a SaaS company focused on improving the quality and consistency of customer conversations, particularly in contact centre and support environments. Its product sits around the day to day work of customer facing teams, using conversation data from calls and digital channels to surface what is happening in real interactions, where processes break down, and how teams can coach and improve. The underlying problem it addresses is familiar to any organisation with a large support or sales operation, it is hard to review conversations at scale, hard to spot patterns early, and hard to turn feedback into practical changes without adding more manual work for managers and agents.
Responsibilities:
- Work on problems arising in speech-to-text pipelines, such as transcription, diarization, and voice activity detection.
- Train, deploy and maintain scalable automatic speech recognition pipelines to power Level AI's ASR engine.
- Keep abreast of SOTA techniques in ASR and exchange knowledge with colleagues.
- Work with other team members to develop the architecture & design of systems.
- Ability to independently conduct experiments with model architectures, training schemes, and approaches proposed in ASR literature.
- Work in an agile environment to deliver high-quality products.
Requirements:
- 2+ years of experience and a bachelor's degree in Computer Science or a related field from a tier-1 engineering institute.
- Experience deploying deep learning-based models for speech recognition pipelines.
- Awareness of state-of-the-art research in speech recognition and signal processing.
- Algorithm and model development experience for large-scale applications.
- Strong knowledge of Machine Learning fundamentals.
- Experience with Python and Pytorch.
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