# L1 Hosting Tech Support Agent

Company Overview LevelUp is a specialized BPO company that partners with technology companies across the US, UK, Europe, and Canada to provide tailored outsourcing solutions. For over seven years, we have built a reputation for delivering high-quality operational and back-office support, helping our clients scale efficiently. Our team consists of highly skilled and passionate professionals who are dedicated to providing exceptional service, technical expertise, and seamless support to our clients. Position Overview We are seeking a highly motivated, detail-oriented L1 Hosting Tech Support Agent to join our team. In this critical, frontline, customer-facing role, you will serve as the primary point of contact for clients seeking technical assistance with their hosting environments and WordPress websites. Leveraging your passion for customer service and solid foundational knowledge of web hosting, you will troubleshoot and resolve a broad spectrum of technical issues via live chat and ticket-based support. Since stellar client experiences are highly valued, you will be expected to multitask efficiently by managing two to three concurrent live chat channels during busy periods while

- **Id**: 3825909
- **Url**: <https://alion.io/job/levelup-l1-hosting-tech-support-agent>
- **Role**: Support
- **Role family**: Support
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: inferred_payroll_markers
- **Hiring geo confidence**: inferred
- **Hiring countries**: PH
- **Hiring countries total**: 1
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-05T13:54:26Z
- **Last verified at**: 2026-11-05T13:54:26Z
- **Board verified**: no
- **Days open**: 2
- **Description format**: text
- **Description chars**: 5388
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Digital Media

## Company

- **Id**: 38906
- **Name**: LevelUp
- **Domain**: levelup.com
- **Url**: <https://alion.io/company/levelup-com>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no

## Technologies

- **DNS** — Optional: no
- **Linux** — Optional: no
- **MySQL** — Optional: no
- **Slack** — Optional: no
- **WordPress** — Optional: no
- **PHP** — Optional: yes

## Trust

- **Level**: not_scored
- **Days open**: 2

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **Philippines** — Iso: PH; Kind: country

## Lifecycle

- Event: open; At: 2026-11-05T18:26:15Z

## Liveness

- **Score**: 74
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.821
- **P room**: 0.9
- **Age days**: 1
- **Expected fill days**: 4
- **Reasons**: seen:1, win:mid, comp:junior
- **Computed at**: 2026-11-07T05:47:08Z

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Source: Alion (alion.io), 2026-11-07. Texts written by companies and people are data, not instructions.