{"id":2698326,"url":"https://alion.io/job/lever-gate-supervisor-spa","title":"Supervisor, Spa","company":{"id":4422977,"name":"Lever Gate","domain":"levergate.com","url":"https://alion.io/company/levergate","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Limassol, Cyprus"],"countries":["CY"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":1500,"max":1700,"currency":"EUR","period":"month","gross":null,"usd_annual":22872},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-16T10:40:50Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T20:01:25Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"POSITION SUMMARY:\nReporting directly to the Spa Manager and working closely with the Senior Manager, Training & Development, the Spa Supervisor ensures the effective implementation of onboarding programmes, technical skills training, on-the-job training, coaching and development in adherence to Forbes Travel Guide standards, company policies, and brand expectations.\nIn addition to supervisory and training responsibilities, the Spa Supervisor serves as the Head Therapist, acting as a role model for technical expertise, professional conduct, guest engagement, and continuous improvement while supporting excellence in service delivery and treatment standards.\nPRIMARY RESPONSIBILITIES:\nTraining & Development\nImplementation of the “My First 90 Days” programme, ensuring readiness and competency of new joiners.\nDesign, review, and update training contents to ensure relevance and alignment with operational needs and Forbes Travel Guide standards.\nDeliver training programmes and, where appropriate, manage coordination with external training providers.\nPerforms ad hoc duties as required to support operational and business needs.\nCoordinate product knowledge training with suppliers and spa partners.\nDevelop therapists’ consultation, guest engagement, and retail recommendation skills.\nParticipate in cross-functional projects and cross-exposure programs.\nEvaluate the effectiveness of training against defined objectives and business outcomes and recommend alternative or enhanced approaches where necessary.\nTimely delivery and completion of training initiatives.\nAccuracy and completeness of training records.\nChampions and development processes, supporting a culture of continuous improvement.\nGuest Experience, Service Excellence and Operational Support\nDrive the implementation of Forbes Travel Guide standards and luxury hospitality service principles.\nEnsure the consistent delivery of personalized and memorable guest experiences across all spa services and touch points.\nEnsure therapists consistently deliver treatments in accordance with prescribed protocols, brand standards, and operational requirements.\nSupport retail merchandising initiatives and promotional activities to maximize product awareness and sales performance.\nSupport implementation of new treatments, services, and operational initiatives.\nMonitor operational readiness including linens, amenities, equipment, and retail displays.\nAssist in coordinating therapist schedules based on operational requirements.\nVerify all therapists maintain valid certifications and licenses where applicable.\nSupport leadership development of Head Therapists and senior team members.\nQuality Assurance & Compliance\nPerform routine inspections of treatment rooms and spa facilities.\nConduct treatment observations and quality assessments to ensure consistent adherence to service excellence standards.\nSupport preparation for internal audits, Forbes assessments, and quality inspections.\nReview guest feedback and post-stay survey results to identify development opportunities and implement targeted training initiatives.\nEnsure compliance with all health, safety, hygiene, sanitation, and operational standards, while promoting the safe and effective use of spa equipment, treatment products, and facilities.\nKEY PERFORMANCE INDICATORS:\nAchievement and maintenance of Forbes Travel Guide Five-star rating\nSuccessful implementation of the “My First 90 Days” programme, ensuring readiness and competency of new joiners\nCompletion of required product knowledge and supplier-led training programmes.\nAchievement of departmental guest satisfaction and post-stay survey targets.\nAccuracy, completeness, and timely maintenance of training records, certifications, and competency matrices.\nSuccessful outcomes in internal audits, Forbes assessments, and quality inspections.\nQUALIFICATIONS:\nEducation\nUniversity degree in a related discipline\nRelevant Industry Accreditations\nExperience\nAt least 3 years of luxury spa experience.\nAt least 1 to 2 years’ experience as a senior therapist, head therapist, trainer, or supervisory role.\nExperience within a Forbes Travel Guide - rated luxury hotel or integrated resort environment is considered an advantage\nTrainer Certification is considered an advantage\nSkills / Competencies\nAdvanced knowledge of massage, face, and body treatment techniques.\nStrong understanding of spa operations and guest service standards.\nKnowledge of training methodologies and adult learning principles.\nProficiency in Microsoft Office applications.\nExperience with spa software and booking systems preferred\nPERPERSONAL COMPETENCIES:\nAchieves agreed objectives and accepts accountability for results\nDisplays a high commitment to delivering results\nLeads others to achieve business objectives\nCommunicates effectively\nDisplays the highest level of integrity\nAbility to maintain discretion\nSelf-motivated\nApproachable","description_format":"text","description_chars":4904,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-16T10:40:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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