{"id":4201412,"url":"https://alion.io/job/levi-strauss-co-manager-go-ops","title":"Manager, GO Ops","company":{"id":1780263,"name":"Levi Strauss & Co.","domain":"levistrauss.com","url":"https://alion.io/company/levistrauss","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":329,"ghost_share":0,"stale_share":0.976,"repost_share":0.006,"time_to_fill_p50_days":30,"computed_at":"2026-11-12T10:38:37Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-12T22:20:49Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T22:20:49Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Calling all originals: At Levi Strauss & Co., you can be yourself - and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit - and your future.\nThe Manager, GO Ops leads Customer Experience execution across assigned brands, channels, customers, and markets. The role is accountable for operational performance, people leadership, supplier governance, resource and capacity planning, risk management, process improvement, and delivery of customer and financial outcomes. The Manager translates commercial and supply-chain priorities into clear execution, removes barriers to order conversion, and drives simplification, automation, and continuous improvement.\nAbout the Job\nOperational Leadership and Order Conversion\nLead accurate, timely, and compliant execution of customer orders across order types, channels, brands, and assigned markets.\nSet priorities for order-file review, allocation follow-up, release readiness, backlog management, order hygiene, and exception resolution to maximize demand conversion and shipment execution.\nProvide direction and approval for complex order scenarios, including prioritization, prepack activity, shipment adjustments, returns, cancellations, blocked orders, pricing, billing/invoicing, delivery, EDI, and customer-compliance exceptions.\nPartner with Sales, Allocation, Demand, Supply, Distribution, Logistics, Finance, Credit, EDI, AR, and IT to resolve constraints and protect requested delivery dates, revenue, profitability, and customer relationships.\nProactively assess and escalate material risks, opportunities, service impacts, and mitigation options to leadership and business partners.\nPeople Leadership, Capacity, and Operating Discipline\nLead, coach, and develop Order Operations professionals; establish clear goals, decision rights, performance expectations, development plans, and accountability.\nManage workload distribution, staffing, coverage, capacity, onboarding, and training to support business and customer needs.\nBuild an inclusive, collaborative, service-oriented culture focused on ownership, analytical thinking, customer outcomes, compliance, and continuous improvement.\nEnsure the team follows approved SOPs, customer requirements, decision-authority matrices, 404B/SOX controls, audit requirements, and documented escalation paths.\nSupplier and Service Governance\nManage external service-provider performance and the day-to-day operating relationship, including SLAs, KPIs, quality, productivity, issue escalation, corrective actions, and continuous improvement.\nLead governance reviews and ensure SOPs, training materials, controls, customer requirements, and process documentation are current and formally maintained.\nCoordinate change management for new customers, systems, policies, and processes, ensuring operational readiness and sustainable execution.\nTransformation, Analytics, and Financial Stewardship\nDrive process improvement, simplification, standardization, automation, and digitalization across Global Order Operations.\nUse operational and financial analytics to identify conversion opportunities, customer-experience friction, risk, cost, and process gaps; translate findings into actionable plans.\nOversee accurate, timely reporting for order conversion, fill rate, backlog, blocked orders, delivery, EDI, claims, returns, supplier performance, capacity, and service outcomes.\nSupport resource planning and cost management while balancing service, control, customer, and financial requirements.\nMinimize company risk through disciplined monitoring and escalation of aging orders, claims and disputes research, compliance concerns, and legal or customer-impacting issues.\nAbout You\nBachelor degree or equivalent professional experience.\n7-10+ years of relevant experience in Order Operations, Order Management, Customer Experience, Customer Service, supply chain operations, or Order to Cash; apparel or consumer goods experience preferred.\nDemonstrated people leadership, including coaching, performance management, staffing, workload planning, and team development.\nExperience managing an outsourced service provider or comparable third-party operating partnership.\nStrong SAP or comparable ERP knowledge and advanced Excel skills; experience converting operational data into decisions and executive-ready reporting.\nDemonstrated delivery of process improvement, standardization, automation, or digital transformation.\nStrong knowledge of end-to-end order management, customer requirements, returns, claims, billing/invoicing, AR/credit touchpoints, EDI, controls, and compliance.\nExcellent written and verbal communication, decision-making, problem-solving, prioritization, and stakeholder-influence skills.\nSuccess Measures\nDelivery of revenue-conversion, service, quality, and customer-experience objectives.\nTimely resolution and prevention of high-impact order, delivery, billing, claims, and EDI issues.\nAchievement of supplier SLA/KPI commitments and sustainable corrective actions.\nEffective resource, capacity, coverage, and cost management.\nDemonstrated improvement in process efficiency, automation, controls, reporting, and risk reduction.\nStrong team capability, engagement, accountability, and development.\nLOCATION\nMexico, D.F., MexicoFULL TIME/PART TIME\nFull time Current LS&Co Employees, apply via your Workday account.","description_format":"text","description_chars":5516,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Apparel & Fashion Brands"],"lifecycle":[{"event":"open","at":"2026-11-12T22:20:49Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-11-13T03:15:00Z"},"pay":null,"html_url":"https://alion.io/job/levi-strauss-co-manager-go-ops","json_url":"https://alion.io/job/levi-strauss-co-manager-go-ops.json","meta":{"generated_at":"2026-11-13T03:15:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6805,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1780263},"rest":"https://alion.io/mcp/rest/get_company?id=1780263"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flevi-strauss-co-manager-go-ops"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flevi-strauss-co-manager-go-ops"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flevi-strauss-co-manager-go-ops"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/levi-strauss-co-manager-go-ops\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flevi-strauss-co-manager-go-ops"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4201412}},{"tool":"search_jobs","arguments":{"company":"levistrauss.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4201412},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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