{"id":3022696,"url":"https://alion.io/job/levi-strauss-co-manager-systems-reliability-engineering-mgmt-4","title":"Manager, Systems Reliability Engineering (MGMT)","company":{"id":1780263,"name":"Levi Strauss & Co.","domain":"levistrauss.com","url":"https://alion.io/company/levistrauss","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":158,"ghost_share":0,"stale_share":0.943,"repost_share":0.006,"time_to_fill_p50_days":28,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":81000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":7932},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"ITSM","optional":false},{"name":"Master Data Management","optional":false},{"name":"Platform Engineering","optional":false}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T06:10:39Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Calling all originals: At Levi Strauss & Co., you can be yourself - and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit - and your future.\nIntroduction\nAs a Manager, Systems Reliability Engineering (MGMT), you will lead the LATAM Product Creation and Master Data operations team supporting FlexPLM, DaVinci, Infor Nexus, MDM services, and related integrations. This role, based in GCC Mexico, reports directly to the SRE Manager, IT Enterprise Application Operations. You will own regional people management and service delivery, partnering with the India manager and global teams on reliability, data integrity, consistent ways of working, and Agentic AI adoption.\nAbout the Job\nLead and develop an engineering team through hiring, onboarding, coaching, goal setting, performance reviews, career development, and succession planning.\nOwn regional service delivery, support coverage, capacity and workload planning within the global operating model; coordinate handovers and escalation with the India manager.\nManage service-level objectives, queue aging, data-flow health and operational risks; prioritize improvements using business impact, reliability measures and recurring incident trends.\nLead major incident coordination, stakeholder communications, problem management and corrective actions; govern release readiness, change approvals and recovery planning.\nEstablish consistent ways of working through clear ownership, documented runbooks, knowledge transfer, evidence-based handovers and blameless post-incident reviews.\nLead adoption of approved Agentic AI for triage, investigation, knowledge capture and operational workflows; define human approval boundaries, data protection, auditability and measurable outcomes.\nAbout You\n7+ years of experience in IT production support, application operations, platform engineering or Site Reliability Engineering, including demonstrated people-management experience.\nBachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.\nExperience supporting PLM, MDM, enterprise data, integration platforms or comparable business-critical applications; ability to develop application-specific knowledge across the portfolio.\nStrong understanding of APIs, middleware, queues, batch processing, file feeds, data controls, service dependencies and cross-region operations.\nExperience with ITSM, incident, problem and change management, team development and stakeholder communication; practical experience leading automation and responsible Agentic AI adoption.\nLOCATION\nMexico, D.F., MexicoFULL TIME/PART TIME\nFull time Current LS&Co Employees, apply via your Workday account.","description_format":"text","description_chars":2841,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Apparel & Fashion Brands"],"lifecycle":[{"event":"open","at":"2026-10-21T18:13:03Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":4,"expected_fill_days":28,"reasons":["conf:23","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/levi-strauss-co-manager-systems-reliability-engineering-mgmt-4","json_url":"https://alion.io/job/levi-strauss-co-manager-systems-reliability-engineering-mgmt-4.json","meta":{"generated_at":"2026-10-24T03:26:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5389,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1780263},"rest":"https://alion.io/mcp/rest/get_company?id=1780263"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flevi-strauss-co-manager-systems-reliability-engineering-mgmt-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flevi-strauss-co-manager-systems-reliability-engineering-mgmt-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flevi-strauss-co-manager-systems-reliability-engineering-mgmt-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/levi-strauss-co-manager-systems-reliability-engineering-mgmt-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flevi-strauss-co-manager-systems-reliability-engineering-mgmt-4"}]}