{"id":2307428,"url":"https://alion.io/job/lexense-customer-success-manager-remote-us","title":"Customer Success Manager (Remote, US)","company":{"id":4414701,"name":"Lexense","domain":"lexense.com","url":"https://alion.io/company/lexense","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":95000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T21:47:22Z","employer_posted_date":null,"last_verified_at":"2026-10-11T21:47:22Z","board_verified":false,"closed_at":null,"days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"Lexense is on a mission to rebuild the way justice is being served. Our data-driven platform allows our customers to easily exercise their legal rights by unlocking the access to the court system.\nWe are looking for a highly motivated, talented, resourceful and energetic individual to join our company for the next phase of our fast moving story as Customer Success Manager.\nThis Customer Success Manager role is an opportunity to join our team, help build a strong customer success department and make a significant impact. Through an impeccable support experience, you will help our customers solve their aching conflicts, while drawing new insights and working closely with other team members in order to build and improve our product.\nResponsibilities:\nRepresent the voice of the customers and be part of the product development roadmap.\n\nBuild CS working processes, suggest innovative solutions and look for service improvement opportunities.\n\nBe the point of contact for our customers on all media channels.\n\nPrioritize open issues, and ensure technical and service-related issues are handled quickly and appropriately.\n\nBuild onboarding and training processes, and data knowledge centers.\n\nSupport a team of CS representatives (Students).\n\n- Study & implement new tools.Requirements:- B2C Experience.- Experience with CSM tools.- Excellent level of English.\nStrong interpersonal skills, and an excellent team player.\n\nHigh motivation to always learn new things and innovate current processes.\n\n- Organizational skills.\nA passion for providing excellent customer service, and an understanding of its importance.\n\n- Legal knowledge.Originally posted on Himalayas","description_format":"text","description_chars":1668,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T23:33:00Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.787,"p_room":0.9,"age_days":14,"expected_fill_days":27,"reasons":["seen:14","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":true},"html_url":"https://alion.io/job/lexense-customer-success-manager-remote-us","json_url":"https://alion.io/job/lexense-customer-success-manager-remote-us.json","meta":{"generated_at":"2026-10-26T18:44:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25148,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4414701},"rest":"https://alion.io/mcp/rest/get_company?id=4414701"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flexense-customer-success-manager-remote-us"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flexense-customer-success-manager-remote-us"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flexense-customer-success-manager-remote-us"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lexense-customer-success-manager-remote-us\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flexense-customer-success-manager-remote-us"}]}