{"id":3699200,"url":"https://alion.io/job/lexisnexis-customer-services-consultant-1","title":"Customer Services Consultant-1","company":{"id":6793,"name":"LexisNexis","domain":"lexisnexis.com","url":"https://alion.io/company/lexisnexis-legal","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":48,"ghost_share":0,"stale_share":0.688,"repost_share":0.021,"time_to_fill_p50_days":44,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durban, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T18:57:12Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T21:52:49Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Are you ready to combine outstanding customer support with a commercial mindset to create value in every customer interaction?\nDo you enjoy understanding customer needs, solving problems, and identifying solutions that support customer growth?\nAbout our Team\nLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html).\nAbout the Role\nYou will support existing and prospective customers across phone, email, and chat while identifying opportunities to recommend products and solutions that meet their needs. You will take ownership of customer issues and sales opportunities, maintain accurate CRM records, and collaborate with internal teams to support customer retention and growth.\nResponsibilities\nHandle customer inquiries via phone, email, and chat in a professional and timely manner.\nResolve customer issues, complaints, and service requests with a high level of accuracy and ownership, escalating complex or unresolved issues when required.\nProvide clear, accurate information on products, services, pricing, and policies and follow up with customers to ensure satisfactory resolution and ongoing engagement.\nConduct outbound and inbound sales conversations with existing and prospective customers, identify customer needs, and recommend suitable products or solutions.\nMeet or exceed individual and team-based sales and performance targets and convert service interactions into value-adding sales opportunities where appropriate.\nManage the sales process from initial engagement to close, build and maintain a pipeline of prospects, and follow up on qualified leads.\nBuild strong, long-term customer relationships that support retention and growth and maintain strong product and industry knowledge to effectively educate customers.\nEnsure CRM systems are consistently and accurately updated, adhere to compliance, quality assurance, and data protection standards, and collaborate with internal teams to enhance customer experience and commercial outcomes.\nRequirements\nPrevious experience in customer support, call centre, or telesales sales-based roles.\nStrong verbal and written communication skills and a confident phone manner with the ability to influence and persuade.\nCustomer-centric mindset with a sales-driven approach.\nAbility to multitask and work under pressure.\nProficiency with CRM systems and basic computer applications.\nExcellent interpersonal and relationship-building skills, active listening, and effective objection handling.\nStrong problem-solving and negotiation abilities, with good time management and attention to detail.\nResilience, adaptability, and a continuous improvement mindset.Work in a Way That Works for You\nWorking Pattern\nWorking flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.\nAbout the Business\nLexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":5094,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal AI","Legal Software"],"lifecycle":[{"event":"open","at":"2026-11-03T18:57:12Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":44,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/lexisnexis-customer-services-consultant-1","json_url":"https://alion.io/job/lexisnexis-customer-services-consultant-1.json","meta":{"generated_at":"2026-11-05T22:45:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3729,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6793},"rest":"https://alion.io/mcp/rest/get_company?id=6793"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flexisnexis-customer-services-consultant-1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flexisnexis-customer-services-consultant-1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flexisnexis-customer-services-consultant-1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lexisnexis-customer-services-consultant-1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flexisnexis-customer-services-consultant-1"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3699200}},{"tool":"search_jobs","arguments":{"company":"lexisnexis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3699200},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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