{"id":2136671,"url":"https://alion.io/job/lexisnexisrisk-enterprise-support-engineer","title":"Enterprise Support Engineer","company":{"id":1764197,"name":"LexisNexis Risk Solutions","domain":"lexisnexisrisk.com","url":"https://alion.io/company/lexisnexisrisk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alpharetta, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":65100,"max":108500,"currency":"USD","period":"year","gross":null,"usd_annual":108500},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache Kafka","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"Helm","optional":false},{"name":"IBM MQ","optional":false},{"name":"JavaScript","optional":false},{"name":"Kubernetes","optional":false},{"name":"LDAP","optional":false},{"name":"MS SQL","optional":false},{"name":"OpenShift","optional":false},{"name":"OpenSSL","optional":false},{"name":"Oracle","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Redis","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"COBOL","optional":true}],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-23T02:16:29Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"About the Business\nLexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/\nAbout the Team\nThe LexisNexis Risk Solutions Product Support Engineering organization is a global, customer-focused team supporting mission-critical financial crime compliance platforms with the world’s top banking and financial institutions as our customers. The team partners closely with Product Experts, Product Tech and other cross-functional teams to protect service reliability, customer confidence, and continuous product improvement in fast-paced, SLA-driven environments.\nAbout the Role\nThe Enterprise Support Engineer provides advanced technical support and engineering-level investigation into complex customer-reported production issues. The role combines end-to-end support case ownership with deep troubleshooting across the application, container platform, infrastructure, database, network, identity, messaging, storage, integration, and customer-configuration layers.\nThis is not a scripted triage position. The Enterprise Support Engineer gathers evidence, recreates customer scenarios, reproduces failures, identifies root causes, validates corrections, and communicates clear findings to customers and internal stakeholders. The engineer manages severity, escalations, and SLA commitments.\nResponsibilities\nOwn assigned customer support cases from intake through resolution, including accurate logging, prioritization, status updates, customer communication, and SLA adherence.\nAnalyze application and container logs, platform events, configuration files, environment variables, secrets, data feeds, database records, API responses, deployment artifacts, and system behavior.\nTroubleshoot Kubernetes and OpenShift resources, including pods, deployments, services, ingress or routes, namespaces, ConfigMaps, secrets, persistent volumes, probes, resource limits, image versions, networking, and scaling behavior.\nDiagnose issues spanning Java web applications, REST APIs, databases, messaging middleware, object storage, authentication and SSO, TLS certificates, cloud infrastructure, and customer integrations.\nDistinguish among product defects, environmental issues, configuration errors, resource constraints, data problems, and integration failures using evidence-based root-cause analysis.\nCorrelate logs, metrics, events, traces, timestamps, transaction IDs, request IDs, pod names, service names, configuration, and customer-reported symptoms.\nPerform issue reproduction, hypothesis testing, defect validation, and technical troubleshooting activities.\nCollaborate with internal teams and customers to drive issue resolution and continuous service improvement.\nRequirements\nExperience supporting, deploying, implementing, or troubleshooting enterprise web applications, preferably Java-based, in production.\nWorking knowledge of Linux or Unix and Windows environments, command-line diagnostics, system outputs, and deployment configuration.\nUnderstanding of client/server and web application concepts, including HTTP/HTTPS, requests and responses, sessions, cookies, headers, HTML, CSS, JavaScript, connectivity, performance, and timeouts.\nHands-on experience with, or strong working knowledge of, Kubernetes and/or OpenShift, containers, registries, Helm, externalized configuration, persistent storage, service discovery, probes, resource management, and deployment troubleshooting.\nUnderstanding of public, private, and hybrid cloud architectures, including Azure, AWS, Google Cloud, load balancers, DNS, private endpoints, firewalls, security groups, routing, managed services, and object storage.\nExperience writing and debugging SQL and working with Oracle, Microsoft SQL Server, or other relational databases; understanding of schemas, tables, joins, keys, constraints, indexes, data types, and query behavior.\nWorking knowledge of REST APIs, messaging and caching technologies such as IBM MQ, Kafka, or Redis, and data flows across databases, queues, APIs, files, and object storage.\nFamiliarity with SSO, SAML, OAuth, LDAP, certificates, OpenSSL, TLS handshakes, authentication, authorization, tokens, and identity-provider integrations. Knowledge of scripting languages such as Bash, PowerShell, Python, or Java and experience working with JSON, XML, YAML, CSV, deployment manifests, and data transformation concepts is beneficial. Experience supporting regulated, financial services, financial crime compliance, transaction screening, or high-volume data platforms is valuable.\n\nU.S. National Base Pay Range: $65,100 - $108,500. Geographic differentials may apply in some locations to better reflect local market rates.\n\nBase Pay Range for CO is $65,100 - $108,500. Base Pay Range for IL is $68,300 - $113,900. Base Pay Range for Chicago, IL is $71,600 - $119,300. Base Pay Range for MD is $68,300 - $113,900. Base Pay Range for NY is $71,600 - $119,300. Base Pay Range for New York City is $78,100 - $130,300. Base Pay Range for Rochester, NY is $65,100 - $108,500. Base Pay Range for OH is $61,800 - $103,100. Base Pay Range for NJ is $77,000- $123,000.\n\nApplication deadline is 12/31/2026.\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":6717,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-09T02:00:52Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.455,"p_room":0.75,"age_days":16,"expected_fill_days":23,"reasons":["conf:3","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":108500,"is_top_pay":true},"html_url":"https://alion.io/job/lexisnexisrisk-enterprise-support-engineer","json_url":"https://alion.io/job/lexisnexisrisk-enterprise-support-engineer.json","meta":{"generated_at":"2026-10-23T18:31:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28249,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1764197},"rest":"https://alion.io/mcp/rest/get_company?id=1764197"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flexisnexisrisk-enterprise-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flexisnexisrisk-enterprise-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flexisnexisrisk-enterprise-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lexisnexisrisk-enterprise-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flexisnexisrisk-enterprise-support-engineer"}]}