{"id":2456226,"url":"https://alion.io/job/lexlegis-customer-success-representative","title":"Customer Success Representative","company":{"id":4417770,"name":"Lexlegis.ai","domain":"lexlegis.ai","url":"https://alion.io/company/lexlegis","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":14500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1641},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LLM","optional":true}],"status":"live","first_seen_at":"2026-10-03T09:44:37Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-14T13:11:27Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Customer Success Representative, Lexlegis.ai\nMumbai | Full Time | On Site | Sales and Marketing\nExperience: 2 to 4 years\nCompany Description\nLexlegis.ai is India's AI powered legal intelligence platform, built for the legal and tax domains. The platform is built on more than 14 million curated legal documents and draws on nearly 90 years of legal publishing heritage. It blends advanced artificial intelligence with deep legal expertise to help lawyers, tax professionals and compliance teams research, draft and decide faster, with every answer traced back to its source.\nLexlegis.ai serves law firms, in house legal teams, tax teams, enterprises and government bodies that operate in complex regulatory environments. The organisation values innovation, domain knowledge and practical problem solving. Team members work closely with legal experts and technologists to shape the future of legal operations in India.\nRole Description\nThe Customer Success Representative is a full-time, on-site role based in Mumbai. This person will make sure every customer in an assigned cluster uses Lexlegis.ai every day and will report to the Manager - Customer Success.\nThe role is measured on one number: percentage of active seats, backed by fast onboarding, renewal readiness, quick ticket resolution and high customer satisfaction.\nA lawyer who logs in once and forgets the password will not renew. A lawyer who uses Lexlegis.ai every day cannot imagine working without it. The Customer Success Representative will onboard customers, train their teams, spot the accounts that go quiet and bring them back, so that renewal becomes a formality. This includes being the friendly, familiar face for lawyers and law firm associates, Chartered Accountants and tax teams, and court staff and government users, working alongside the manager, Sales and Support on every account.\nDay to day responsibilities include:\nOnboarding new accounts quickly and smoothly\nRunning user training sessions for lawyers, Chartered Accountants and court staff\nMonitoring usage across an assigned cluster of accounts\nReaching out proactively to low adoption accounts before they become at risk\nHandling first line queries personally and coordinating support escalations through to resolution\nRetaining and growing revenue from the assigned customer base\nPreparing renewal paperwork and flagging expansion signals to the manager\nKeeping account health notes in the CRM up to date\nQualifications\n2 to 4 years of experience in software customer success, onboarding or support, with a high touch, high volume account load, or a law or commerce degree with 2 to 3 years in a customer facing role for legal or tax products\nComfort training lawyers, Chartered Accountants or court staff\nWorking legal and tax vocabulary\nEmpathy and follow through that customers notice\nClean CRM and ticket hygiene, every day\nA graduate degree in any discipline\nGood to Have\nExperience supporting users of an AI, LLM or research product\nFluency in Marathi or Hindi as well as English\nWhat We Offer\nMake an impact early. You will own your cluster, your customers and your results, from day one.\nWork at the frontier. You will help lawyers and Chartered Accountants adopt Gen AI in their daily work.\nReal influence. What you hear from users will go straight into the product roadmap.\nGrowth runway. You will have a clear path into account management and customer success leadership as we scale.\nIf you believe the best renewal conversation is the one you never need to have, we would like to hear from you.\nHow to Apply\nClick here to apply\nCompany website: https://lexlegis.ai/","description_format":"text","description_chars":3618,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Marathi","level":"Advanced (C1)","optional":false},{"language":"Hindi","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T16:08:44Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.809,"p_room":0.9,"age_days":10,"expected_fill_days":23,"reasons":["conf:2","win:mid","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/lexlegis-customer-success-representative","json_url":"https://alion.io/job/lexlegis-customer-success-representative.json","meta":{"generated_at":"2026-10-14T14:34:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":2708,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417770},"rest":"https://alion.io/mcp/rest/get_company?id=4417770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flexlegis-customer-success-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flexlegis-customer-success-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flexlegis-customer-success-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lexlegis-customer-success-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flexlegis-customer-success-representative"}]}