{"id":2456224,"url":"https://alion.io/job/lexlegis-manager-customer-success","title":"Manager – Customer Success","company":{"id":4417770,"name":"Lexlegis.ai","domain":"lexlegis.ai","url":"https://alion.io/company/lexlegis","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":43000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":86},"experience_years_min":9,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LLM","optional":true}],"status":"live","first_seen_at":"2026-10-03T09:47:49Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-14T20:06:58Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Manager - Customer Success, Lexlegis.ai\nMumbai | Full Time | On Site | Sales and Marketing\nExperience: 9 to 11 years\nCompany Description\nLexlegis.ai is India's AI powered legal intelligence platform, built for the legal and tax domains. The platform is built on more than 14 million curated legal documents and draws on nearly 90 years of legal publishing heritage. It blends advanced artificial intelligence with deep legal expertise to help lawyers, tax professionals and compliance teams research, draft and decide faster, with every answer traced back to its source.\nLexlegis.ai serves law firms, in house legal teams, tax teams, enterprises and government bodies that operate in complex regulatory environments. The organisation values innovation, domain knowledge and practical problem solving. Team members work closely with legal experts and technologists to shape the future of legal operations in India.\nRole Description\nThe Manager - Customer Success is a full time, on site role based in Delhi NCR. This person will build the Customer Success function from the first playbook onwards, and will lead a team of Customer Success Representatives.\nThe role is measured on one number: net revenue retention, backed by gross retention, upsell revenue against target, active seats, weekly active users and customer satisfaction.\nWinning a customer is only the start. The real test is whether their lawyers, tax teams and officers use Lexlegis.ai every week, renew without a fight and ask for more seats. The Manager - Customer Success will own renewals across every segment and carry the expansion number personally, acting as the voice of the customer inside Lexlegis.ai. This includes working with General Counsels, Tax Heads and legal teams at enterprise customers, law firm partners and knowledge management heads, and government and PSU legal teams, alongside Sales, Presales and Product as partners on renewals and escalations.\nDay to day responsibilities include:\nOwning the renewal book and renewal forecast across every segment\nReporting gross retention, net revenue retention and adoption every month\nBuilding onboarding, adoption and quarterly business review playbooks from scratch\nTracking usage based health scores, so that risk is visible before the customer raises it\nDriving seat expansion and module upsell against a personal target\nTurning strong adoption into the case for the next module\nRunning at risk account escalations with Sales and Product, and closing the loop so that every save teaches the team something\nLeading and coaching the Customer Success Representatives\nQualifications\n9 to 11 years of experience in SaaS customer success or account management\nA record of owning a renewal book, with net revenue retention that can be evidenced\nExperience building onboarding, adoption and QBR playbooks personally\nExperience managing a small team\nExposure to legal or tax customers (strongly preferred)\nA graduate degree in any discipline\nGood to Have\nExperience driving adoption for an AI, LLM or research product\nA law degree or CA qualification. We especially welcome lawyers and Chartered Accountants who have moved into customer success\nWhat We Offer\nBuild, don't inherit. You will set up the customer success function from the first playbook onwards.\nWork at the frontier. You will help customers adopt Gen AI in one of the most knowledge intensive industries there is.\nReal influence. What you learn from customers will go straight into the product roadmap.\nLeadership runway. You will lead a team today, with a clear path to scale the function.\nIf you believe a renewal is earned every week, not just in the month it is due, we would like to hear from you.\nHow to Apply\nClick here to apply\nCompany website: https://lexlegis.ai/","description_format":"text","description_chars":3763,"description_truncated":false,"requirements":{"experience_years_min":9,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T16:08:44Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":10,"expected_fill_days":48,"reasons":["conf:2","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/lexlegis-manager-customer-success","json_url":"https://alion.io/job/lexlegis-manager-customer-success.json","meta":{"generated_at":"2026-10-14T21:43:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29191,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417770},"rest":"https://alion.io/mcp/rest/get_company?id=4417770"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flexlegis-manager-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flexlegis-manager-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flexlegis-manager-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lexlegis-manager-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flexlegis-manager-customer-success"}]}