{"id":1140784,"url":"https://alion.io/job/lexroom-team-manager-customer-success-smb-milan","title":"Team Manager Customer Success | SMB (Milan)","company":{"id":678416,"name":"Lexroom","domain":"lexroom.ai","url":"https://alion.io/company/lexroom-2","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milan, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":90000,"currency":"EUR","period":"year","gross":null,"usd_annual":102730},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-09-23T11:07:50Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T18:25:56Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"AtLexroomwe set the bar for legal AI - clear, fast, and built for trust.\nIn just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe.\nOur mission is clear: make the law faster, clearer, and more reliable, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters.\nWe’re scaling rapidly, backed by top-tier investors and a world-class team dedicated to rigor, clarity, and impact.\nToday, Lexroom is a trusted partner, shaping the future of legal AI with discipline and purpose.\nWhyLexroom?\nShape the Standard: Be part of the team setting the benchmark for legal AI in Europe.\n\nWork with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition.\n\nDeliver Meaningful Results: Your contribution will directly influence how legal professionals work-faster, clearer, and more efficiently.\n\nAt Lexroom, we leave buzzwords behind. Here, you’ll build something that lasts: a trusted platform, a strong reputation, a new standard for the legal world.\nThe Role\nWe are looking for a Customer Success Team Manager (SMB) to lead and scale our high-velocity SMB Customer Success engine.\nIn this role, you will take full ownership of our SMB CS execution: driving account health, optimizing scalable customer journeys, and building a high-performing team in the legal AI space. You will report directly to CS Leadership and work closely with cross-functional teams to maximize customer retention and expansion.\nKey Responsibilities\nStrategy & Execution: Own and execute bottom-up retention, adoption, and expansion strategies for a high-volume, fragmented SMB account base.\n\nTeam Leadership & Development: Hire, manage, and coach team members to achieve target health, retention, and growth metrics (NRR, GRR).\n\nPlaybook Optimization: Build and refine scalable onboarding, engagement, and renewal playbooks tailored to thousands of legal professionals.\n\nCross-Functional Collaboration: Partner closely with Enterprise CS, Customer Care, Product, and Sales to refine customer feedback loops and align go-to-market efforts.\n\nData-Driven Insights: Monitor account health signals, usage patterns, and churn risks to proactively implement retention and cross-sell initiatives.\n\nWhat We Are Looking For\n1-2 years of experience as a Team Lead or People Manager in B2B Customer Success.\n\nSMB SaaS Expertise: Proven track record in B2B SaaS managing high-volume, fragmented SMB customer bases at scale.\n\nHybrid CS & Commercial Mindset: Strong balance between driving customer value/product adoption and owning commercial metrics (NRR, expansion, renewals).\n\nCollaborative Leadership: A peer-partnership mindset focused on supporting team execution, removing roadblocks, and fostering professional growth.\n\nLanguage Skills: Fluency in both English and Italian (spoken and written).\n\nWhat Sets Us Apart\nAn Exceptional Team\nAt Lexroom, you’ll work alongside top talent in tech and legal AI.\nOur focused teams operate with purpose and autonomy, so every contribution delivers visible results.\nYou’ll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.\nGrowth that Matters\nWe hire exceptional people to make a difference - and we give them space to lead.\nYour work will shape the future of legal technology and set new standards for the field.\nImpact is defined by vision and execution, not by age or title. If you’re ready to take responsibility, you’ll find real opportunities to grow and lead high-stakes projects.\nRewarding Your Contribution\nCompetitive Compensation: OTE €70,000 - €90,000 gross annual base salary + stock options (ESOP) package.\n\nBenefits That Matter\nHybrid Work: Split your time between working from home and collaborating in our Milan HQ at least three days a week, with flexibility.\n\nHealth Insurance: Comprehensive coverage to ensure peace of mind.\n\nPerformance Bonuses: Rewards tied directly to measurable results.\n\nMeal Vouchers: Daily support to make your lunch breaks easier.\n\nTeam Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.\n\nAtLexroom , ambition meets discipline and purpose.\nWe're not just building a product-we're setting a new standard for the legal world. If you're ready to contribute to something lasting and meaningful, we'd love to hear from you.","description_format":"text","description_chars":4412,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Italian","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Hybrid work","Stock options"],"hiring_locations":[{"name":"Italy","iso":"IT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Government"],"lifecycle":[{"event":"open","at":"2026-09-23T11:12:51Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":102730,"is_top_pay":true},"html_url":"https://alion.io/job/lexroom-team-manager-customer-success-smb-milan","json_url":"https://alion.io/job/lexroom-team-manager-customer-success-smb-milan.json","meta":{"generated_at":"2026-09-24T18:37:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}