{"id":2164085,"url":"https://alion.io/job/lg-cns-network-team-leader","title":"Network Team Leader","company":{"id":50977,"name":"LG CNS","domain":"lgcns.com","url":"https://alion.io/company/lg-cns","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":76,"open_postings":35,"ghost_share":0,"stale_share":0.971,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":45000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2046},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"closed","first_seen_at":"2026-10-09T03:50:23Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-20T04:04:49Z","board_verified":false,"closed_at":"2026-10-20T04:04:49Z","days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier, better life for all.\nWith a rich history spanning over six decades and a global presence of more than 100 subsidiaries, we operate on a truly global scale. Since our establishment in 1958, our dedication to enhancing lives worldwide through innovative products has remained unwavering. Our business domains include Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions.\nOur management philosophy, \"\"Jeong-do Management,\"\" embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom, fostering a collaborative work environment.\nJoin us and become a part of a company that is not just about creating solutions for a better life, because at LG, Life's Good.\nAbout the job\nLead and optimize LG Electronics Thailand's service network operations, including authorized service centers, service partners, and field service teams across Thailand and nearby countries (Myanmar and Laos). Focus on service quality, operational efficiency, KPI management, and customer satisfaction.\nRole & Responsibilities:\n Manage Service Network Operations\nOversee the nationwide service network, including authorized service centers, service partners, and field service operations. Ensure service coverage, operational efficiency, and consistent service quality across all regions in Thailand and neighborhood countries (Myanma, Laos)\nStandardize Service Processes Across the Network\nDefine and implement standardized processes for service reception, repair diagnosis, parts ordering, field dispatch, repair completion, customer follow-up, escalation handling, and claim processing. Monitor adherence to standard procedures and drive corrective actions when gaps are identified.\nManage Service Center Relocation and Network Optimization\nPlan and manage service center relocation, consolidation, or restructuring when required to improve customer accessibility, service coverage, operational efficiency, or cost effectiveness. Coordinate with internal teams and service partners to minimize service disruption during relocation.\n Monitor and Improve Service KPIs\nManage key service performance indicators such as turnaround time, Net Promote Score(NPS), repeat repair rate and Long Pending. Analyze performance gaps and implement improvement actions.\n Manage Direct Service Center(DSC) and Authorized Service Centers (ASC)\nEvaluate Direct service centers and ASC performance, service quality, customer handling, and compliance with LG standards. Develop improvement plans for underperforming DSCs and ASCs and support capability enhancement.\nImprove Customer Satisfaction\nAnalyze NPS, customer VOC, repeat repair cases, and service quality issues. Work with internal teams and service centers to improve customer experience and reduce service-related complaints.\nConduct Service Center Audits and Compliance Checks\nConduct regular audits or operational reviews of authorized service centers and service partners to ensure compliance with LG service standards, manuals, operating procedures, customer service guidelines, safety requirements, and reporting standards.\nPrepare Reports and Performance Analysis\nPrepare regular service performance reports, analyze service data, identify risks and improvement opportunities, and report key findings to management.\nRequirements:\nBachelor’s degree or above in business administration, Engineering, or a related field.\nMinimum 10 years of experience in service operations, field service management, after-sales service, or service network management in same industry\nExperience in managing authorized service centers, third-party service providers, service partners, or field service teams.\nStrong understanding of service KPIs such as turnaround time, first-time fix rate, repeat repair rate, SLA compliance, customer satisfaction, and service cost.\nExperience in customer complaint handling, VOC analysis, service quality improvement, and process improvement.\nAbility to manage service performance based on data analysis and operational insights.\nStrong partner management, communication, negotiation, and problem-solving skills.\nGood understanding of the Thailand service market and regional service operation environment.\nProficiency in Thai and English for business communication.\nProficiency in MS Office, especially Excel and PowerPoint. Experience with CRM, SAP, or field service management systems is preferred.\nWhy Join LG Electronics?\nWork with a global leader in technology and innovation.\nBe part of a company dedicated to creating a better life through innovation.\nLife's Good. Join LG Electronics and make an impact with us.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, gender, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable federal, state, or local law.","description_format":"text","description_chars":5399,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Thai","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["IT Consulting & Digital Transformation","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-12T04:45:49Z"},{"event":"close","at":"2026-10-20T04:04:49Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/lg-cns-network-team-leader","json_url":"https://alion.io/job/lg-cns-network-team-leader.json","meta":{"generated_at":"2026-10-21T03:53:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5758,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50977},"rest":"https://alion.io/mcp/rest/get_company?id=50977"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flg-cns-network-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flg-cns-network-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flg-cns-network-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lg-cns-network-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flg-cns-network-team-leader"}]}