{"id":1964599,"url":"https://alion.io/job/lg-corporation-technical-solutions-analyst","title":"Technical Solutions Analyst","company":{"id":4432,"name":"LG Electronics","domain":"lg.com","url":"https://alion.io/company/lg-corporation","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":76,"open_postings":15,"ghost_share":0,"stale_share":0.933,"repost_share":0.067,"time_to_fill_p50_days":46,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Huntsville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-06T15:46:35Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-24T06:22:33Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, \"Jeong-do Management,\" embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. \nWhat we can offer: \nA crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. \n We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill-and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team! \n The Opportunity:\nLG Electronics is seeking a Technical Solutions Analyst to join our Technical Solutions team. This role will be responsible for reviewing, analyzing, and improving field service and technical solutions data across LGEAI operations.\nKey responsibilities include supporting overall process control, monitoring work performance, analyzing technical service content and inbound call statistics, handling escalated service cases, validating data, preparing reports, conducting cost analysis, and coordinating with related departments to resolve issues.\nThe Technical Solutions Analyst will also support process improvement initiatives, participate in new pilot tests, and assist other LGEAI departments as needed.\nResponsibilities:\nMonitor/review/analyze field service data and find any insight to improve.\nReview/analyze TS RA data, find the root-cause and provide improvement to reduce TS RA.\nReview/test/feedback/improve various advanced technical solution methods.\nUpdate/share Checklist status for Refrigerator, Washer and Dryer.\nManage DIY (Do-It-Yourself) operation and expand the program.\nMonitor potential quality issues and historical call data.\nMonitor employees’ work levels, review work performance, provide consistent feedback to employee Supervisor for call improvement.\nReview technical contents to improve\nResolve issues and provide timely resolution for internal and external operations.\nReview and Participate in TCC case studies to find failure points.\nOverall process review and improvement: Current process review and modify to improve, new process setup needed.\nReview/analyze TCC operation performance to make more efficient operation.\nConduct regular meetings with leadership to communicate individual goals and team objectives.\nHandle concerns, complaints and inquiries about TCC performance.\nDrive the development of superior service support and high-performance goals for each TCC agent.\nData analysis: field service data, TCC Counselling data, call data and any other data analysis for correctness, accuracy, validation, providing analysis data, finding root cause or improvement.\nCommunication with factory and factory support\nAny other duty assigned by the manager\nEducation / Experience (Requirements):\nBachelor’s degree in Statistics, Business Management, or a related field preferred.\nAssociate degree in Applied Science related to Electrical, Mechanical, HVAC, Electronics, or a similar technical field preferred.\nProficiency with internet-based tools and Microsoft Office applications, including Outlook, Excel, PowerPoint, Word, and database management systems.\nStrong analytical and creative problem-solving skills, with the ability to identify unique approaches to data analysis.\nAbility to learn quickly, adapt to changing priorities, and work effectively in a fast-paced environment.\nAbility to work independently with minimal supervision while managing multiple tasks and deadlines.\nStrong verbal and written communication skills.\nAbility to travel as required.\nBilingual proficiency in English and Korean preferred to support communication with HQ.\nRecruiting Range\n$55,000—$60,000 USD\nBenefits Offered Full-Time Employees:\nNo-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.\nAuto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.\nGenerous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. \nPerformance based Short-Term Incentives (varies by role).\nAccess to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.\nFamily orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.\nGroup Rate Life and Disability Insurance.\nBenefits Offered Temporary/Contractors: \nEligible for the relevant benefit programs offered through our partner agencies.\nPrivacy Notice to California Applicants\nApplicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or . This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.\nAll qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.\nIn addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.","description_format":"text","description_chars":6970,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"Korean","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Smart Home Devices","Televisions","Home Appliances","Car Electronics"],"lifecycle":[{"event":"open","at":"2026-10-06T16:54:04Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.607,"p_room":0.9,"age_days":17,"expected_fill_days":46,"reasons":["conf:3","stale_co","velocity","win:mid"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/lg-corporation-technical-solutions-analyst","json_url":"https://alion.io/job/lg-corporation-technical-solutions-analyst.json","meta":{"generated_at":"2026-10-24T06:39:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9712,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4432},"rest":"https://alion.io/mcp/rest/get_company?id=4432"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flg-corporation-technical-solutions-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flg-corporation-technical-solutions-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flg-corporation-technical-solutions-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lg-corporation-technical-solutions-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flg-corporation-technical-solutions-analyst"}]}