{"id":3212234,"url":"https://alion.io/job/lg-electronics-field-technical-manager-dublin-oh","title":"Field Technical Manager (Dublin, OH)","company":{"id":4432,"name":"LG Electronics","domain":"lg.com","url":"https://alion.io/company/lg-corporation","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":76,"open_postings":15,"ghost_share":0,"stale_share":0.933,"repost_share":0.067,"time_to_fill_p50_days":46,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":95000,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false}],"status":"live","first_seen_at":"2026-09-18T17:44:54Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-25T08:59:06Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, \"Jeong-do Management,\" embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. \nWhat we can offer:\nA crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.\nWe offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill-and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!\nThe Opportunity:\nThis role will be based in Dublin, OH and act as a Technical and Operational Liaison between LGEUS PRI Organization and PRI's customer companies (ex: LG Energy Solution), LGEUS HQ and LGE PRI HQ at the US PRI's project site. Manage information flow for escalated service cases to proper LGEUS & HQ personnel to facilitate timely solutions and countermeasures in support of PRI's customer companies. Responsible for managing sensitive proprietary information including software, tools and technical documentation from the factory for dissemination to PRI's customer companies. Facilitate knowledge transfer sessions, create technical documents and provide relevant training. Attend regularly scheduled factory visits to manage specific matters face to face with appropriate personnel. Manage and attend factory site visits for PRI's customer companies jobsites with applicable HQ personnel. Support of PRI's customer companies via phone, email onsite visits to bring solutions to challenging site issues. Testing and verification of system solutions for all LG PRI equipment and controls, provide documentation and knowledge transfer of important discoveries of such testing. Aftermarket process development, implementation and improvement utilizing metrics to achieve efficiency and results improvements across internal and external channels. Manages day to day field operations of all Aftermarket Field Technical Specialists, provides expert level product knowledge, problem resolution and technical expertise and is responsible for training and mentoring of all team members. Coordinates all LGEUS & LGE PRI HQ technical knowledge sharing to facilitate timely resolution of field related issues.\nOperation and management of the PRI's project site, including equipment set-up and production, customer service, safety management, and general affairs.\nManages day to day activities of PRI's customer companies.\nUtilizes advanced metrics to analyze, develop and implement process development.\nManages expert level LGEUS/HQ technical knowledge share in resolving outstanding field issues and implementing field processes and procedures.\nResponsible for professional technical development of all field technical specialists.\nProvide guidance and advice as a technical subject matter expert to ensure Field Service issues are brought from inception to resolution.\nServes as technical liaison between LGEUS PRI Organization and PRI's customer companies.\nManage information flow and knowledge transfer sessions for PRI's customer companies.\nAble to understand, articulate, communicate and respond to detailed technical issues in a timely and concise manner.\nMaintain current functional and technical knowledge of LGEUS PRI Organization supply battery manufacturing machines and parts for electric vehicles.\nProvide expert level Product Support to internal and external customers by researching and providing solutions to challenging field service issues.\nManages Installation & Service Manual Validation Process- Verification of manuals via testing in Quality/Training Lab to improve literature for internal and external technical specialists.\nCoordinate with Technical Writing team to insure PRI's customer companies are complete, consistent, concise and unambiguous.\nAccompany PRI's customer companies factory engineers in field visits to resolve escalated field technical issues.\nPerform testing and evaluates equipment and controls solutions in LGEUS PRI Organization and document findings in distributable format for internal and external customers.\nPerform EV battery machine set-up with LGEUS PRI & technical team engineers and partners.\nCommunicate directly with PRI's customer companies' production department to coordinate preventive maintenance and troubleshooting in the production area.\nDaily Production Data Analysis and Report Preparation.\nPreparation of documents related to CS operation and facility maintenance after facility AT, and initial response in case of issue.\nPRIX & PRIX-US, manages the personnel of partner companies and shares equipment status and issues.\nMaintain records of all preventive maintenance and troubleshooting tasks.\nQualifications:\nBachelors Degree with 5+ years experience in the automation field or in a technical support role or in site management including operation and safety.\nBilingual in English and Korean.\nExcellent communication skills and interpersonal skills to interact effectively with diverse clientgroup.\n\nAbility to troubleshoot in depth service issues via phone and onsite.\nAbility to read, analyze and interpret technical business periodicals, professional journals andtechnical procedures.\n\nAbility to write reports and business correspondence.\nAbility to read and edit technical drawings/prints.\nAbility to effectively present information and respond to questions from management, clients and customers.\n\nAbility to work in a technically dominated environment: engineering, contracting and constructiontrades and able to absorb and commit technical information to knowledge quickly.\n\nAbility to anticipate and solve practical problems and resolve issues.\nSelf-starter with the ability to work both independently and within a team.\nAbility to effectively communicate ideas and properly describe problems and solutions.\nAbility to effectively handle multiple tasks.\nWell-developed planning, organization, analytical, and decision making skills.\nProficient computer skills, such as Excel and PowerPoint.\nAbility to produce clear, timely and concise documentation and have well developed problemsolving skills.\n\nRecruiting Range\n$95,000—$125,000 USD\nBenefits Offered Full-Time Employees:\nNo-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.\nAuto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.\nGenerous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. \nPerformance based Short-Term Incentives (varies by role).\nAccess to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.\nFamily orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.\nGroup Rate Life and Disability Insurance.\nBenefits Offered Temporary/Contractors: \nEligible for the relevant benefit programs offered through our partner agencies.\nPrivacy Notice to California Applicants\nApplicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or . This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.\nAll qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.\nIn addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.","description_format":"text","description_chars":9446,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Korean","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Equity","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Smart Home Devices","Televisions","Home Appliances","Car Electronics"],"lifecycle":[{"event":"open","at":"2026-10-24T18:13:52Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.591,"p_room":0.75,"age_days":36,"expected_fill_days":46,"reasons":["conf:0","stale_co","velocity","win:late"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":125000,"is_top_pay":false},"html_url":"https://alion.io/job/lg-electronics-field-technical-manager-dublin-oh","json_url":"https://alion.io/job/lg-electronics-field-technical-manager-dublin-oh.json","meta":{"generated_at":"2026-10-25T11:49:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17003,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4432},"rest":"https://alion.io/mcp/rest/get_company?id=4432"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flg-electronics-field-technical-manager-dublin-oh"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flg-electronics-field-technical-manager-dublin-oh"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flg-electronics-field-technical-manager-dublin-oh"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lg-electronics-field-technical-manager-dublin-oh\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flg-electronics-field-technical-manager-dublin-oh"}]}