{"id":3316420,"url":"https://alion.io/job/lga-it-lead-escalation-engineer-nlfr","title":"Lead Escalation Engineer - NL/FR","company":{"id":4413041,"name":"LGA IT","domain":"legrand-associates.com","url":"https://alion.io/company/lga-it","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Hyper-V","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-23T08:15:42Z","employer_posted_date":null,"last_verified_at":"2026-10-23T08:15:42Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"Jouw uitdaging\nAls Escalation Engineer ben jij de redder in nood voor technische issues die de standaard support overstijgen. Je gaat niet voor de snelle 'quick fix', maar zoekt de root-cause tot op de bodem uit.\n\nComplexe incidenten oplossen: Je analyseert, reproduceert en verhelpt complexe storingen en prestatieproblemen binnen uiteenlopende IT-omgevingen. Waar nodig werk je nauw samen met collega-experts en leveranciers.\nKlanten ontzorgen: Je beheert een eigen klantenportefeuille en fungeert als hun vaste technische ankerpunt. Je communiceert helder over bevindingen, voortgang en oplossingen.\nProactief adviseren: Je vertaalt technische inzichten naar procesverbeteringen en denkt mee met klanten om hun IT-infrastructuur stabieler, veiliger en toekomstgerichter in te richten.\nKennisdeling & Documentatie: Je stelt gedetailleerde setup manuals en best practices op, ontwikkelt herbruikbare templates en deelt jouw expertise als sparringpartner voor de interne supportteams.\n\n Jouw profiel\n\nErvaring & Kennis: Uitgebreide hands-on ervaring met Microsoft-infrastructuur (Exchange, Hyper-V, SQL, Active Directory, Windows Server, Microsoft 365).\nNetwerkexpertise: Gevorderde kennis van TCP/IP-routing en VLAN’s is een absolute must. Kennis van VoIP en/of Apple macOS is een pluspunt.\nTalen: Uitstekende beheersing van het Nederlands en een zeer vlotte communicatie in het Frans.\nSoft skills: Analysekracht, klantgerichtheid, proactieve houding en een duidelijke \"can-do\" mentaliteit.","description_format":"text","description_chars":1491,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-27T05:14:15Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.532,"p_room":0.9,"age_days":9,"expected_fill_days":28,"reasons":["seen:9","agency","velocity","win:mid","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/lga-it-lead-escalation-engineer-nlfr","json_url":"https://alion.io/job/lga-it-lead-escalation-engineer-nlfr.json","meta":{"generated_at":"2026-11-02T16:26:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4413041},"rest":"https://alion.io/mcp/rest/get_company?id=4413041"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flga-it-lead-escalation-engineer-nlfr"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flga-it-lead-escalation-engineer-nlfr"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flga-it-lead-escalation-engineer-nlfr"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lga-it-lead-escalation-engineer-nlfr\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flga-it-lead-escalation-engineer-nlfr"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3316420}},{"tool":"search_jobs","arguments":{"company":"legrand-associates.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3316420},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}