{"id":3877104,"url":"https://alion.io/job/lgc-group-customer-success-representative-mfd","title":"Customer Success Representative (m/f/d)","company":{"id":4750,"name":"LGC Group","domain":"lgcgroup.com","url":"https://alion.io/company/lgc-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lystrup, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ISO 13485","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Next-Generation Sequencing","optional":false}],"status":"live","first_seen_at":"2026-11-06T12:33:17Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-13T17:06:26Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range. Each day, our world-class staff, scientific expertise, operational efficiency, and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes - from the widely adopted and established through to cuttingedge NGS and precision diagnostics.\n Customer Success Representative (m/f/d) - Lystrup, Denmark\nHelp us deliver great science through great customer service\nAt LGC, our mission is simple: Science for a Safer World.\nBehind our scientific products and technologies is a team making sure our customers receive the right products, information and support when they need them. That’s where you come in.\nWe’re looking for a Customer Success Representative (m/f/d) to join our team in Lystrup. You’ll be an important point of contact for our customers, managing orders and enquiries while working closely with colleagues across the business to keep everything running smoothly.\nIf you enjoy helping people, keeping things organised and finding solutions when things don’t quite go to plan, this could be a great next step for you.\nWhat you’ll be doing\nYou’ll take ownership of the customer journey from order through to delivery. Day to day, you’ll:\nSupport customers with questions about pricing, availability, orders and deliveries\nProcess and manage customer orders, making sure information is accurate and complete\nKeep customers informed about order confirmations, changes, delays and backorders\nWork closely with colleagues across Sales, Operations, Supply Chain and other teams to resolve customer requests\nFollow up on open enquiries and help make sure nothing falls through the cracks\nMaintain accurate customer and order information in our systems\nWork in line with our quality procedures and ISO 9001 / ISO 13485 requirements\nLook for opportunities to make the customer experience even better\n What you’ll bring\nYou don’t need to be a scientist to succeed in this role. We’re looking for someone who genuinely enjoys working with customers and takes pride in getting the details right.\nIdeally, you’ll bring:\nExperience in customer service, order management, sales support or a similar role\nA confident, professional and friendly approach to customer communication\nStrong organisational skills and the ability to manage several priorities at once\nGood attention to detail and a proactive approach to solving problems\nConfidence working with Microsoft Office and business systems such as ERP or CRM platforms\nFluent English, both written and spoken\nDanish at approximately B1/B2 level or above\nThe ability to work both independently and as part of an international team\nExperience from life sciences, biotechnology or manufacturing is a plus, but it’s not essential. What matters most is your customer mindset, willingness to learn and ability to take ownership.\n ABOUT LGC:\nLGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.\nOUR VALUES\nPASSION\nCURIOSITY\nINTEGRITY\nBRILLIANCE\nRESPECT \nEQUAL OPPORTUNITIES\nLGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.\nFor more information about LGC, please visit our website www.lgcgroup.com\n#scienceforasaferworld","description_format":"text","description_chars":4511,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Danish","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Denmark","iso":"DK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Laboratory Equipment","Testing, Inspection & Certification"],"lifecycle":[{"event":"open","at":"2026-11-06T16:49:46Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":29,"reasons":["conf:1","win:early","comp:attention"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/lgc-group-customer-success-representative-mfd","json_url":"https://alion.io/job/lgc-group-customer-success-representative-mfd.json","meta":{"generated_at":"2026-11-13T18:40:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4750},"rest":"https://alion.io/mcp/rest/get_company?id=4750"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flgc-group-customer-success-representative-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flgc-group-customer-success-representative-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flgc-group-customer-success-representative-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lgc-group-customer-success-representative-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flgc-group-customer-success-representative-mfd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3877104}},{"tool":"search_jobs","arguments":{"company":"lgcgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3877104},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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