{"id":529271,"url":"https://alion.io/job/lgc-group-customer-success-representative","title":"Customer Success Representative","company":{"id":4750,"name":"LGC Group","domain":"lgcgroup.com","url":"https://alion.io/company/lgc-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lystrup, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":56000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1815},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"closed","first_seen_at":"2026-08-24T10:41:33Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-19T14:14:06Z","board_verified":false,"closed_at":"2026-10-19T14:14:06Z","days_open":56,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":56},"description":"LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range. Each day, our world-class staff, scientific expertise, operational efficiency, and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes - from the widely adopted and established through to cuttingedge NGS and precision diagnostics.\n In this role, you will manage and process customer orders, respond to inquiries, and coordinate closely with internal teams to ensure accurate and timely delivery. You will maintain high standards for service quality, documentation, and compliance while supporting day-to-day operational needs.\nKey Responsibilities:\nRespond promptly and professionally to inquiries regarding pricing, availability, order status, and shipping information\nAct as the internal voice of the customer and ensure needs are communicated clearly across departments\nProcess customer orders and ensure specifications, pricing, product details, and delivery information are complete and accurate\nDirect customer requests to the appropriate internal teams and track follow-up\nAcknowledge orders, communicate changes, provide updates, and manage backorders\nUse the sales order entry system to ensure accurate customer information and interpret quotes, promotions, and credit policies\nFollow service quality and order accuracy standards, departmental SOPs, and training guidelines\nComply with ISO 13485, ISO 9001 quality management system requirements\nPerform additional tasks as needed to support business operations\n Minimum 1 year of experience in customer service or a related field, ideally in biotechnology or manufacturing\nExperience with ERP systems (Salesforce preferred)\nStrong computer literacy, especially with Microsoft Word, Excel, and PowerPoint\nEffective time-management and organizational skills\nExcellent English written and verbal communication abilities\nIntermediate Danish (B1/B2) is required\nStrong multitasking, problem-solving, and prioritization skills\nAbility to work independently and collaboratively with minimal supervision\nProfessional judgment, discretion, and ability to handle confidential information\nHigh accuracy, attention to detail, and customer-focused mindset\nAbility to work effectively in a fast-growing and complex environment\nDemonstrated initiative and strong customer service orientation\nAlignment with LGC values: passion, curiosity, integrity, brilliance\n ABOUT LGC:\nLGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.\nOUR VALUES\nPASSION\nCURIOSITY\nINTEGRITY\nBRILLIANCE\nRESPECT \nEQUAL OPPORTUNITIES\nLGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.\nFor more information about LGC, please visit our website www.lgcgroup.com\n#scienceforasaferworld","description_format":"text","description_chars":4055,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Danish","level":"Intermediate (B1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Denmark","iso":"DK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Laboratory Equipment","Testing, Inspection & Certification"],"lifecycle":[{"event":"open","at":"2026-09-08T06:18:21Z"},{"event":"close","at":"2026-10-19T14:14:06Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/lgc-group-customer-success-representative","json_url":"https://alion.io/job/lgc-group-customer-success-representative.json","meta":{"generated_at":"2026-10-21T15:14:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21751,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4750},"rest":"https://alion.io/mcp/rest/get_company?id=4750"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flgc-group-customer-success-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flgc-group-customer-success-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flgc-group-customer-success-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lgc-group-customer-success-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flgc-group-customer-success-representative"}]}