Field Service Technical Coordinator II

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Our high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality and range.

Our tools play a key role in customer workflows from discovery applications through to commercial manufacture and enable its customers to: bring new diagnostics and therapies to market; progress research and development; optimize food production; and continuously monitor and enhance the quality of food, the environment and consumer products.

LGC’s 175+ years of scientific heritage, combined with a track record of innovation and value-enhancing acquisitions, has enabled the company to build its product portfolio and expertise, and develop deep relationships with customers, industry partners and the global scientific community. Join us and help us achieve our mission of Science for a Safer World!

The Field Service Technical Coordinator II supports a fast-paced, high-energy global Field Service team by providing daily process and administrative support to keep technical operations running effectively. This role coordinates pre- and post-trip support, managing travel and dispatching Field Service team members, overseeing logistics, maintaining parts and inventory in coordination with Advisors, supporting travel coordination, handling document control, and contributing to ISO compliance and review. The position also supports and leads continuous improvement initiatives, assists in developing and streamlining systems and processes that support global Field Service functions, and helps implement new departmental processes in partnership with the Field Service Management team and Technical Advisor team. The role is highly interactive, engaging frequently with internal departments and LGC personnel globally.

To perform this job successfully, an individual must be able to capably perform each of the following essential functions:

• Works with Field Service Management to assign, dispatch, and review service visits
• Coordinates travel scheduling for repairs, updates, preventative maintenance, and re-installs, while staying informed on trip needs from technical case support to ensure proper distribution of Field Service resources
• Encompasses a wide scope of responsibilities, supporting diverse processes and collaborating with numerous corporate teams domestically and internationally
• Documentation control, upkeep, and review within Field Service
• Works with Field Service Management and team members to organize internal and external training events (apprentice and COT)
• Coordinates scheduling and logistical needs with customers, distributors, and LGC teams, including travel and accommodation support. Handles pre-training preparation such as room setup, instrument placement, material readiness, and ensuring trainers have what they need for the upcoming sessions
• Supports customers in finalizing dates and accommodations and maintains clear internal communication with trainers and managers. Oversees upkeep of training calendars and communication channels
• Responsible for maintaining Field Service compliance with LGC’s defined ISO level, including document control, process creation, and identification of risk areas
• Supports compliance efforts for new markets, contributing to required documentation and process development
• Works with the Service Manager(s) to coordinate training team members on new practices, approaches, and processes
• Supports improvement initiatives and change management, including preparing and rolling out training materials for internal teams
• Performs other duties as required, or assigned by management, to meet business needs

Essential Knowledge & Qualifications:

• High school diploma
• 4+ years in an administrative, customer service, or technical support environment
• Proficient experience with Microsoft Office Suite, Salesforce, and/or web-based page layouts and object editing
• Requires an individual who is team-oriented, self-motivated, and able to work independently

Preferred Knowledge & Qualifications:

• 6+ years in an administrative, customer service, or technical support environment within the manufacturing or life sciences industries
• Has an understanding of various mechanical/electrical verbiage, ability to identify parts per descriptions, etc.
• Proficient experience with Microsoft Office Suite, SalesForce, or any other CRM or ERP platforms

Behavioural & Interpersonal Competencies:

• Aligns with LGC core values by demonstrating Passion, Curiosity, Integrity, Brilliance, and Respect in daily work and decision-making
• Comfortably interacts with internal and external personnel at all levels of the organization on processes, projects, and investigations
• Ability to adapt to changes and ability to exert influence in a directive and positive manner
• Ability to self-start and drive while recognizing the appropriate time for stakeholder engagement
• Extensive problem-solving skills, with the ability to analyze needs and develop dynamic solutions that produce solutions to meet business objectives
• Adaptable and willing to take on new tasks and responsibilities while effectively managing and prioritizing multiple demands in a dynamic work environment
• Results-driven and process-oriented, ensuring targets are met on time
• Ability to promote cooperation and commitment within a team to achieve goals and deliverables
• Highly customer-focused and responsive, with strong relationship-building skills
• Excellent organizational and administrative skills
• Exceptional level of attention to detail and accuracy
• Excellent written and oral communication

The customary salary range for this position is:

Minimum pay rate: $27.00 USD per hour

Maximum pay rate: $40.00 USD per hour

The typical hiring range is from the minimum to the midpoint, depending on the candidate’s background. Pay is determined by several job-related factors, including your skills, experience, education, and job-related qualifications.

What we offer (US based-employees):

• Competitive compensation with strong bonus program
• Comprehensive medical, dental, and vision benefits for employees and dependents
• FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
• Deductible Buffer Insurance and Critical Illness Insurance
• 401(k) retirement plan with matching employer contribution
• Company-paid short- and long- term disability, life insurance, and employee assistance program
• Flexible work options
• Pet Insurance for our furry friends
• Enhanced Parental leave of 8 additional weeks
• PTO that begins immediately
• Town Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Company wide social events, frequent catered lunches and much more!

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental, religion, or belief. Shortlisting, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

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