{"id":1901774,"url":"https://alion.io/job/lgc-group-key-account-manager-informed-2","title":"Key Account Manager - Informed","company":{"id":4750,"name":"LGC Group","domain":"lgcgroup.com","url":"https://alion.io/company/lgc-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":88000,"period":"year","method":"role_country_seniority_unknown","sample_n":493},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T10:25:32Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-21T16:12:22Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Informed - part of LGC ASSURE\nHelp shape the future of trust, safety and performance in sports nutrition.\nInformed is a globally recognised leader in certification and quality assurance programmes for sports nutrition and dietary supplements. Trusted by athletes, sports teams, anti-doping organisations, retailers and manufacturers worldwide, our programmes help brands demonstrate the quality, safety and integrity of their products.\nThrough our internationally recognised certification programmes, we support organisations across the supplement supply chain, from ingredients and manufacturing through to finished products. By helping brands reduce risk, build consumer confidence and differentiate themselves in a competitive marketplace, we play an important role in creating a safer and more transparent sports nutrition industry.\nAs part of LGC ASSURE, you'll join a business that combines world-class scientific expertise with commercial innovation, helping organisations around the world build trust in the products they bring to market.\n The Key Account Manager is responsible for the retention, growth and strategic development of a portfolio of Informed customers. Acting as a trusted partner to some of the world's leading sports nutrition brands, you'll help customers maximise the value of their certification programmes while finding opportunities to strengthen partnerships and support long-term business growth.\nYou will take ownership of the full customer lifecycle, from onboarding and relationship management through to account planning, renewals and growth initiatives. Working closely with internal technical, operational and commercial teams, you'll ensure customers receive an exceptional experience while helping them achieve their objectives.\nThis is a highly collaborative and commercially focused role where you'll build strong relationships with key decision-makers, understand customer challenges and opportunities, and deliver solutions that create value for both our customers and Informed.\nKey Responsibilities\nManage and develop a portfolio of customer accounts, ensuring high levels of engagement, retention and satisfaction.\nBuild trusted relationships with commercial, technical and operational stakeholders across customer organisations.\nLead customer onboarding activities and support customers throughout their certification journey.\nDevelop strategic account plans to identify opportunities for growth and programme expansion.\nWork collaboratively with internal teams to deliver excellent customer outcomes and resolve customer queries.\nConduct regular account reviews and business discussions to understand customer priorities and future needs.\nIdentify and convert new commercial opportunities within existing accounts.\nMaintain accurate customer records and activity within CRM systems.\nRepresent Informed professionally at customer meetings, industry events and exhibitions where required.\n Proven account management experience.\nExperience with the sales process, from discovery to close.\nExperience developing value propositions and delivering solutions.\nExcellent attention to detail, organisational skills, and tenacity.\nExcellent oral and written communication skills.\nPreferred: multilingual, with preference to French, German, or Spanish.\nIt would be great if you also have:\nExperience within sports nutrition, dietary supplements, food, consumer health, testing, certification, quality assurance or other regulated industries.\nAn interest in sport, health, wellness or performance nutrition.\n Why join us?\nAt Informed and LGC ASSURE, our values guide everything we do: Passion, Curiosity, Integrity, Brilliance and Respect.\nYou'll be joining a collaborative, supportive team that is passionate about helping create safer, more trusted products for athletes and consumers around the world.\nThis is an opportunity to work with globally recognised brands, build meaningful customer partnerships and contribute to a business that sits at the intersection of science, quality, sport and commercial innovation.\nWe are committed to supporting your development and providing opportunities for growth within a global organisation.\nwww.WeTestYouTrust.com\nEqual opportunities\nWe are committed to ensuring that every job applicant and employee is valued for their individual talents. We strictly prohibit discrimination on the basis of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental status, religion, or belief. 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