{"id":2656890,"url":"https://alion.io/job/lgt-it-support-engineer","title":"IT Support Engineer","company":{"id":184821,"name":"LGT","domain":"lgt.com","url":"https://alion.io/company/lgt-private-banking","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":87000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"IAM","optional":false},{"name":"Active Directory","optional":true},{"name":"ITIL","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-15T23:12:46Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T03:12:31Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"LGT Wealth Management was formed around a clear and uncompromising vision - to bring global best practice in building institutional quality investment portfolios to Australian clients.\nWith a shared passion for building an uncompromised business - we created something new from the ground up. A chance to leave behind the things that weren’t working, while enhancing the things that were. Our authentic and personalised client-first commitment. Our entrepreneurial spirit. Our focus in best-in-class advice. And our intimate understanding of the Australian private wealth landscape.\nIn 2022 we became a part of the LGT Group, who shared our entrepreneurial spirit, long-term approach and private-ownership model. Today, with the global expertise, stability, and capability of LGT behind us, we can work without being reliant on markets or margins, with a singular focus on giving our clients the advice and deep expertise they need for generations to come.\nWe are looking for an IT Support Engineer to join our Technology team on a 12-month fixed-term contract. As a key member of the IT team, you will play a vital part in delivering exceptional support to our business and clients. You will primarily provide first and second-line end-user computing support (hardware and software) to users in our Australian offices. This role also involves contributing proactively to the continuous improvement of our end-user computing services and support processes. Additionally, you will participate in project-related tasks, such as hardware deployments, upgrades, and system enhancements.\nYour Responsibilities\nProvide frontline support, receiving and handling email, telephone, and walk-up requests for service from internal and external customers, following agreed procedures.\n\nTriaging Service Requests and Incidents to appropriate teams\n\nTake full ownership of issues, tasks, and ad-hoc queries, maintaining accurate records and ensuring closure to the satisfaction of the requestor.\n\nPrioritise, diagnose, and resolve Incidents according to agreed SLAs and procedures.\n\nFulfill Service Requests following documented processes and procedures.\n\nCarry out IT workstation deployments, moves, and replacement of desktop accessories when required.\n\nImage and deploy laptops for new starters and replacement devices.\n\nProvide support for Identity and Access Management (IAM), including user account provisioning, role-based access control, password resets, and troubleshooting authentication and authorisation issues.\n\nCreate and maintain comprehensive process documentation.\n\nManage the stock levels of IT consumable items and order replacement items as required.\n\nCollaborate with cross-functional teams to resolve complex technical issues when necessary.\n\nLiaise with suppliers for managed printer services, support request escalation to third-party vendors, and obtaining quotes for purchases.\n\nIdentify and update changes to improve the end-user computing services.\n\nProvide basic troubleshooting for hardware, software, and networking issues, including printer services and audio visual equipment (AV), escalating when required.\n\nSupport project tasks or contribute to testing under the guidance of senior team members.\n\nYour skills and experience\nMinimum 2 years as a Helpdesk / Technical Support Engineer or similar\n\nExperience in a financial services organisation is highly desirable\n\nDemonstrable experience in using and supporting Windows and Microsoft Office suite of products.\n\nKnowledge of Apple iOS devices.\n\nGood knowledge of email and messaging (Outlook/Exchange/Teams)\n\nKnowledge of endpoint management tools, such as Microsoft SCCM and Microsoft Intune\n\nActive Directory, GPO, management and troubleshooting\n\nMobile device management (e.g. Microsoft Intune)\n\nExperience with an IT Service Management tool such as Service Now, JIRA or Ivanti.\n\nWorking familiarity with ITIL service management practices is desirable.\n\nAbility to work within a team, understand the technical and business objectives and lead a team to provide a successful solution outcome.\n\nA strong commitment to customer-centric outcomes.\n\nHigh level communication and documentation skills.\n\nYour qualifications\nTertiary Qualification in Information Technology and/or Business or equivalent industry experience is desirable.\n\nITIL v3 or 4 certification is desirable.\n\nLGT Wealth Management is committed to the ongoing development of their employees. Your development will be managed and tailored to your role and future career path.\nLGT Wealth Management is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.","description_format":"text","description_chars":4825,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors"],"lifecycle":[{"event":"open","at":"2026-10-15T23:12:46Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/lgt-it-support-engineer","json_url":"https://alion.io/job/lgt-it-support-engineer.json","meta":{"generated_at":"2026-10-16T06:45:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4590,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":184821},"rest":"https://alion.io/mcp/rest/get_company?id=184821"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flgt-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flgt-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flgt-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lgt-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flgt-it-support-engineer"}]}