{"id":2234243,"url":"https://alion.io/job/lhsystems-service-support-manager-iam","title":"Service Support Manager - IAM","company":{"id":4382167,"name":"Lufthansa Systems Hungária","domain":"lhsystems.hu","url":"https://alion.io/company/lhsystems-hu","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Security","role_family":"Security","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Budapest, Hungary"],"countries":["HU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":84000,"period":"year","method":null,"sample_n":5423},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"IAM","optional":false}],"status":"live","first_seen_at":"2026-10-10T23:26:04Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-20T15:41:06Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Fasten your seatbelt! Are you ready to take on the challenge of working on a complex, large-scale system in an international team?\nJelentkezem\nWe are looking for colleagues to supportLufthansaGroup’s IAM system.\nYourresponsibilitieswillinclude\nFunctionaland technicalgovernanceof theprovidedLufthansa Group Identity& Access Management (IAM) services\nManagingprofessionalcustomercommunication(presentations, on-site meetings, regulartelephoneconferences, online meetings) withstakeholdersacrosstheIAM serviceorganization, implementationpartners, internalIT teamsand Lufthansa Group serviceconsumers\nSupportand coordinationof day-to-dayserviceoperations, ensuringeffectivecollaborationbetweenallinvolvedparties\nProcessingand coordinationof customerinquiries, complaints, incidents, servicerequestsand complexchangerequests\nRecording, analysisand evaluationof userrequirements, and coordinationof requirementswithrelevantstakeholders\nEnsuringtheformulationof detailedsolutionsfornewfunctionalitiesand changerequestsin cooperationwiththerelevantspecialistdepartments, includingcontentassessment, cost estimationand, ifnecessary, releaseplanning\nContinuousimprovementand optimizationof IAM services, includingIdentityManagement userlifecycleprocesses, rolemanagement, authorizationmanagement and compliancemanagement processes\nContinuousimprovementand optimizationof workflow-basedIAM requestand userself-serviceprocesses\nContinuousanalysisand furtherdevelopmentof theIAM platform and itsarchitecturecomponentsbasedonLufthansa Group requirements\nAnalysisof errorsand disruptionsin IT systems, and developmentand coordinationof possiblesolutions\nDocumentationand communicationof additionalchargeableservicesprovidedtocustomers\nCost management fortheassignedareaof responsibility, includingplanning, monitoring and reportingof IAM product, demandand project budgets\nManagement and coordinationof IAM requirementsand projects, includingguidanceof assignedcontributorswhererequired\nCoordinationof alltechnicaland functionalactivitiesduringserviceadjustments(includingmaintenancechanges, migrationstonewinfrastructureorsoftware versions, etc.)\nSupportof thedepartmentsresponsibleforincidentand problemmanagement\nEnsuringmaintenanceof technicaldocumentation, qualityof technicalmonitoring aswellasservicelevelmonitoring and reporting\nImplementationand assuranceof applicableIT security, complianceand regulatoryrequirements\nContinuousevaluationand developmentof thestrategicdirectionof theIdentityManagement productand services\nYouarelookingforus, ifYouhave\nExperiencein theareaofcustomerserviceand/orIdentity& Access Management\nGood communicationandnegotiationskills,assertiveness\nStrong analyticaland conceptualthinkingaswellastechnicalunderstanding\nHighlevelof competencein user-orientedproblemanalysisand solution, aswellasin requirementsengineering\nAbilitytorepresenttheteam and service tostakeholders.\nInterculturalcompetence\nAbilitytoanswerand understandGerman.\nExcellent writtenand spokenEnglish skills.\nWhatweareproudtoprovideyouwith\nHybridworkingwithevenonlyweekly2 officedaysand flexibleworkinghoursbasedoncoretime.\nFinancial benefitssuchas; an outstanding amountof cafeteria, referralrewardand team orindividualrewardbasedonyouraccomplishments.\nCorporatehealthinsurancepackageatoneof thelargestprivatehealthcareproviderswithnationwidecoverage.\nCarefullydesignedcareerpaths, withtheappropriatetrainingcoursesand projectstoaccomplishyouraimssuchaslanguagecourses, techtalksand trainingsforyourneeds.\nLufthansa Group flightticketdiscounts.\nWhat’smore, ifyouareinterestedin ouradditionalbenefits: checkout ourbenefits page.\nOurcommunityis characterizedbymutualrespectand a spiritof helpfulness. Thishighlevelof professionalism, combinedwithdiversepersonalities, willhelpyougo throughyourdailylife in a goodmoodwhilemakingthemost of yourskillsand talents.In additiontoan inclusiveand helpfulatmosphere, trustis alsoan importantvalueforus. Youcanrelyonuswithanythingrightfromyourfirstday, and wealsotrustyoutotheutmostextent.\nAreyoureadytoflywithus? Applynow!\nÁllás adatai\n\nPozíció megnevezés:\n\nService Support Manager - IAM \n\nMunkavégzés helye: \nBudapest (weekly 2x office)\nTerület:\nAlkalmazás üzemeltetés\nNapi munkaidő:\n8\nMunkarend:\nIrodai\nNyelvek:\nAngol, Német\n\nJelentkezem\nCsatlakozz hozzánk!\nA Lufthansa Systems pozícióira való jelentkezéshez regisztráció szükséges. Ha nincs épp az elképzeléseidnek, tudásodnak megfelelő lehetőségünk, akkor is érdemes regisztrálnod, hogy később felvehessük veled a kapcsolatot!\nRegisztrálok\nKérdésed van?\nTudj meg többet a jelentkezési folyamatról!\nHogyan jelentkezhetsz?Pályázatodat aktuálisan meghirdetett állásra vagy általánosan is beadhatod.\n Hogyan választunk?Munkatársainkat több fordulóban választjuk ki.\nJuttatásaink Sokféle képzéssel és vonzó juttatási csomagokkal várunk.\nKérdezz minket személyesen, vagy írj üzenetet!\nBalogh RékaRecruiter\n\nMichalecz DóraRecruiter\n\nAngler LillaRecruiter\n\nSánta BernadettRecruiter\n\nFacebook\nGoogle+\nLinkedIn\nTwitter\nXing\n YouTube\nLufthansa Systems Hungária Kft.\n1117 Budapest, \nNeumann János u. 1/E \nInfopark E épület\n6722 Szeged,\nGutenberg u. 25-27. A épület 2.\nTelefon: +36 (1) 882-4900\n\nhttps://www.lhsystems.hu\nKapcsolat\n\nAdatkezelési Tájékoztató\n\nImpresszum\n\nCookie kezelés\n\nnexum / laboratory group","description_format":"text","description_chars":5313,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Cafeteria"],"hiring_locations":[{"name":"Hungary","iso":"HU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-10T23:26:04Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.828,"p_room":0.945,"age_days":9,"expected_fill_days":23,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/lhsystems-service-support-manager-iam","json_url":"https://alion.io/job/lhsystems-service-support-manager-iam.json","meta":{"generated_at":"2026-10-20T17:31:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4382167},"rest":"https://alion.io/mcp/rest/get_company?id=4382167"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flhsystems-service-support-manager-iam"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flhsystems-service-support-manager-iam"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flhsystems-service-support-manager-iam"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lhsystems-service-support-manager-iam\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flhsystems-service-support-manager-iam"}]}