{"id":842152,"url":"https://alion.io/job/lhv-operational-resilience-manager","title":"Operational Resilience Manager","company":{"id":678837,"name":"LHV Bank Limited","domain":"lhv.com","url":"https://alion.io/company/lhv-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom","Manchester, United Kingdom","Leeds, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":111000,"period":"year","method":"role_country_seniority_unknown","sample_n":588},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ISO 27001","optional":true}],"status":"live","first_seen_at":"2026-08-20T13:30:45Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-11-09T02:30:27Z","board_verified":true,"closed_at":null,"days_open":80,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":80},"description":"LHV Bank Limited is a UK-licensed bank operating across three core business segments: Retail Banking, SME Lending, and Banking Services (BaaS). The bank is a wholly owned subsidiary of LHV Group, a listed financial services provider headquartered in Estonia. LHV Bank operates under a full UK banking licence granted in May 2023.\nThe Bank supports over 200 fintech clients with embedded financial infrastructure, provides retail savings products via digital channels, and offers SME credit solutions across the UK. In line with its regulatory responsibilities and growth ambitions, LHV Bank is committed to maintaining a robust and proportionate financial crime control environment.\nExpanding our services, LHV Bank now provides personal banking solutions. Our offerings include current accounts with competitive interest rates, fixed-rate bonds for long-term savings, and debit cards. Customers can conveniently access these services through the LHV App, enabling secure account opening and management.\nAbout the Role:\nWe are seeking an experienced Operational Resilience Manager to support the continued development, operation and maturity of the Bank’s operational resilience framework. \nThis role will ensure that operational resilience is embedded across the Bank through clear governance, service ownership, important business service mapping, impact tolerance management, scenario testing, remediation tracking and the continuous management of operational resilience risks across critical business processes. \nThe successful candidate will report to the Head of Technology and work closely with Information Security, Vendor Management, Product Management, Engineering, Risk and Compliance. \nKey Responsibilities: \nMaintain and enhance the Bank’s operational resilience framework, ensuring it remains practical, proportionate and aligned to regulatory expectations. \nBuild strong relationships across the Bank to coordinate operational resilience activities, influence stakeholders and drive timely delivery of resilience outcomes across multiple business and technology teams. \nCoordinate the ongoing management of operational resilience across the Bank's critical business processes, ensuring resilience insights from operational risk and activities (e.g. incidents, change, third-party risk and scenario testing) are translated into practical resilience improvements. \nProvide operational resilience oversight of critical third-party and intra-group dependencies, working with Vendor Management and service owners to assess resilience, contractual protections, testing evidence and remediation requirements. \nCoordinate the identification, review and governance of important business services, impact tolerances, service maps, dependencies and vulnerabilities. \nSupport business service owners in understanding their resilience responsibilities and maintaining appropriate evidence for their services. \nOwn the operational resilience scenario testing programme, including the design, planning, facilitation and evaluation of severe-but-plausible exercises linked to the Bank’s important business services and impact tolerances. \nTrack operational resilience vulnerabilities, lessons learned and remediation actions through to closure, ensuring insights from incidents, operational risk activities and resilience testing are appropriately reflected in resilience improvements, and escalating overdue or material issues where required. \nCoordinate the Bank’s contribution to Group digital operational resilience requirements and support the alignment of UK operational resilience activities with relevant Group DORA obligations. \nProduce high-quality operational resilience reporting, management information and self-assessment material for senior management, Executive Committees and Board-level governance forums. \nSupport internal audit, regulatory engagement and assurance activity relating to operational resilience, ICT resilience and third-party dependencies. \nWho We Are Looking For: \nExtensive experience in operational resilience, technology risk, operational risk, business continuity, resilience assurance, or a related risk and governance discipline within banking or regulated financial services. \nStrong practical knowledge of the UK FCA/PRA operational resilience regime, including Important Business Services, impact tolerances, service mapping, scenario testing, vulnerability management and self-assessment. \nPractical experience developing, maintaining or operating operational resilience frameworks and governance, with the ability to translate regulatory expectations into proportionate processes, guidance and evidence requirements. \nStrong experience designing, facilitating and evaluating severe-but-plausible resilience scenarios, including tabletop and cross-business exercises, and driving lessons learned, remediation and retesting through to completion. \nGood understanding of the interfaces between operational resilience and technology/ICT resilience, third-party and supplier resilience, business continuity, incident management and operational risk, with experience working across these disciplines in practice. \nWorking knowledge of DORA and digital operational resilience requirements, particularly in relation to ICT risk, resilience testing, ICT third-party dependencies and incident management. \nExperience identifying and assessing dependencies and vulnerabilities across business services, technology, third parties and intra-group arrangements, and translating these into practical resilience improvements. \nStrong analytical, reporting and written communication skills, including experience producing risk and resilience reporting, maintaining control evidence, tracking vulnerabilities and remediation actions through to closure, and preparing materials for Executive and Board-level audiences. \nExcellent stakeholder management and influencing skills, with the ability to build credibility, gain buy-in and coordinate delivery across business, technology, risk and third-party management functions without direct authority. \nDesirable Qualifications and Framework Knowledge: \nCBCI, MBCI, CRISC, CISM, ISO 22301, ISO 27001, COBIT or equivalent practical experience. \nExperience supporting internal audit, regulatory reviews or operational resilience assurance activity. \nExperience operating within FCA, PRA, DORA or similar regulatory frameworks. \nSome of our benefits (only applicable to UK based roles not Internship programmes) \nCompetitive salary &lots of opportunities to learn, grow and progress professionally.\nOpen and inclusive culture. \nHybrid working.\nFantastic offices and great working environment.\nVitality Health Plan (includes private health insurance, travel insurance, gym discounts) \nHealth cash Plan (Medicash health plan Level 3)\n6% employer pension contribution.\nLife assurance - 4 x salary.\nIncome protection insurance - 75% \n28 days holiday plus 3 additional days, & further days for various key life events as well as the opportunity to sell up to 5 days per calendar year.\nSwap public/bank holidays each year for alternative days that align with your personal, cultural, or religious observances. \nEnhanced family friendly and family forming policies.\nAccess to a wide range of retail discounts. \nTeam Socials.","description_format":"text","description_chars":7288,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Financial Software & 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