{"id":3964833,"url":"https://alion.io/job/li-cor-order-entry-assistant-mwd","title":"Order Entry Assistant (m/w/d)","company":{"id":679229,"name":"LI-COR","domain":"licor.com","url":"https://alion.io/company/licor","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bad Homburg, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-09T13:32:10Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T13:33:24Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Primary Work Location\nBad Homburg\nOverview\nThe Order Entry Assistant provides administrative and operational support to the Sales, Customer Support, and Order Entry teams. The role is responsible for maintaining accurate customer and asset records, coordinating Demo and Loaner equipment, supporting inventory management, and ensuring efficient handling of related documentation and administrative processes. The position also supports day-to-day order processing activities and provides backup assistance to the Order Entry team to ensure continuity of customer service and business operations.\nProfessional Qualifications\nEducation and Experience \nCompleted commercial vocational training (kaufmännische Ausbildung) or an equivalent qualification.\nMinimum of three years of relevant experience in an administrative, customer service, or commercial office environment.\nExperience with order processing and customer database management preferred.\nProficiency in Microsoft Office, particularly Word, Excel, and Outlook.\nExperience with Salesforce or comparable CRM systems and ERP software is an advantage. \nGeneral \nGood communication skills in German and English (verbal/written).\nSelf-starter, motivated, ability to manage multiple tasks and solve problems.\nWork accurately with excellent organizational skills.\nHave a hands-on attitude.\nHigh ethics, integrity, honesty, patience.\nDependable with good attendance.\nPosition Responsibilities\nSpecific \nCustomer Database and Asset Management:\nMaintain accurate and up-to-date customer, contact, and asset records in Salesforce and the company's ERP system.\nCreate and update customer accounts, contact information, and relevant order and quotation data.\nRegister and maintain equipment serial numbers, including purchase dates, shipping dates, and warranty information.\nEnsure data accuracy and consistency across relevant business systems.\nDemo and Loaner Equipment Coordination:\nCoordinate the administrative management of Demo and Loaner equipment, including loan agreements, customer communication, shipments, and returns.\nPrepare and maintain required shipping documentation, packing lists, and related forms for demonstrations, trade shows, and customer loans.\nMonitor equipment availability, location, and return dates, ensuring accurate tracking in Salesforce.\nMaintain Demo inventory records and ensure that all equipment and associated components are accounted for.\nCoordinate the administration of ATA Carnets, including applications, renewals, and returns, as required.\nInventory and Administrative Support:\nMonitor and communicate stock availability to Sales and Customer Support colleagues.\nAssist with inventory-related administrative tasks, record maintenance, and reporting.\nMaintain and file relevant business documentation, including FedEx invoices and associated shipping records.\nProvide general administrative support to Sales, Marketing, Customer Support, and Order Entry teams.\nFacilitate effective communication and coordination between relevant departments.\nOrder Entry Support and Backup:\nProvide operational backup to the Order Entry team when required, including:\nProcess domestic and international customer orders, ensuring accurate entry of customer information, product details, pricing, and delivery requirements.\nVerify purchase orders against quotations, product availability, and applicable customer agreements.\nPrepare and maintain order confirmations, shipping information, and associated customer documentation.\nAssist with the preparation of domestic and international shipping and export documentation in coordination with Logistics, carriers, freight forwarders, and other relevant parties.\nSupport compliance with applicable import and export requirements, including letters of credit where relevant.\nMaintain accurate order records and support communication with customers and internal stakeholders throughout the order fulfillment process.","description_format":"text","description_chars":3933,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All 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